Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
5/10

Qatar Airways customer review

(United States)

BOS-HKG via Philadelphia and Doha. When we arrived in Philadelphia we needed new boarding passes so went to the Qatar Airways counter for them. The attendant said that there was something wrong with our ticket boarding passes cannot be issued and only US Airways can fix the problem. She sent us to the US Airways counter without telling us what was the issue. We went over stood in line for 45 minutes waited for someone. Of course nothing was wrong. We went back to Qatar Airways for sure the issue had cleared and we were all set to board. We wasted over 90 minutes for no apparent reason. Philadelphia to Doha was delayed severely due to a bathroom issue. Doha Airport itself was small and messy with the new Hamad Airport opening 27 May it will probably get better. HKG-DOH with Cathay Pacific we were upgraded to Premium Economy free due to overbooking. The seat was very comfortable. The in flight entertainment system was more responsive compared to Qatar Airways. DOH-PHL I slept through most of the flight and my husband most of the flight. I don't recommend this airline unless you are flying business or first class where Qatar Airways actually value you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qatar Airways customer review

(Denmark)

NBO-DOH-BUD on 19 May 2014. All flights on time. Check-in was done well - I had two tickets and 4 sectors in front of me – only the first 2 sectors were with Qatar Airways but they managed to issue all 4 boarding cards thus the last two sectors were with Turkish who are in Star-alliance. Also the luggage was checked through beyond Budapest –- a nice touch. First leg on A320 night flight load only 60% - thus offered 3 seats in a row. Nice touch is that they offered 3 options of dinners (instead of breakfast) thus the clock was 2 am. I had red-marinated sea-bass as 1st main-course and as there were plenty of food left as many were sleeping I had rice and chicken as a 2nd main-course. Staff were proactive and I was greeted by name again by at least 4 FAs. Wines in mini-bottles and of reasonable quality. DOH-BUD A321. Flight full except 1 seat next to me. I was greeted and respected as Privilege Club Gold Card holder. Morning flight with 3 options of hot food. I chose the vegetarian omelette. Champagne Jacquart upon request. Juices and coffee ad libitum. I was explained by the chief purser on QRs new booking system which make it possible to combine tickets and transfer luggage across airlines many sectors and different alliances. IFE good though my monitor froze an hour before landing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(South Africa)

CPT-DOH-MXP-DOH-CPT. Big surprise was QR122 MXP-DOH on A320-200 aircraft where the old uncomfortable seat have been replaced with lie-flat ones! Well done Qatar Airways being a six hours night flight it made a difference. DOH-CPT on new Boeing Dreamliner was a good one. Pity a technical glitch kept us on the tarmac in Johannesburg for an extra three hours with little said from the captain. Overall a positive experience with a competent and professional cabin crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Germany)

MUC-CRK-MUC. Flight was very very good. In time good Entertainment system. Only point: I flew at night. I had to wait long until they served dinner and I could get a nap.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

I flew on a connection from JFK-FCO-DOH-LHE. The ticket was a combination of Alitalia and Qatar. Excellent flight from JFK with Alitalia very impressed with their new business class. Of course when I arrived in Rome it was the traditional European lounge which was decent for a 3 hour layover. I have been flying Qatar for the past 6 years now. As soon as the flight was announced for boarding I didn't pay attention at that time Qatar airways ground staff came and assisted me to the aircraft with a very friendly attitude. The moment I entered the cabin they knew who I was and escorted me to my seat. The cabin manager then came introduced herself to me and thanked me for being their loyal Qatar Airways member. Throughout the flight the cabin crew were very friendly. 7 hours journey great food great hospitality. Landed at Doha Airport again separate terminals for First and Bus class passengers was treated very well and acknowledged by everyone for my membership status. Took a shower in the lounge and 2 hours later boarded for LHE. Again great service till LHE and enjoyed every minute of my flight. Etihad and Emirates should learn from Qatar Airways. Looking forward to their new Airport soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(South Africa)

I flew 4 long flights with Qatar Airways. Their staff are friendly and helpful. The seats are comfortable and have enough leg-room. The food was tasty and more than enough. The entertainment on board is some of the best. Even the help at the airport was great we never worried about getting to the right place. Qatar even booked a hotel room for us at a 5 star hotel at no extra cost as we had a long stop-over in Doha. This was really great as we could have a shower to freshen up and have a quick rest in a comfortable bed. I will recommend Qatar Airways to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(France)

CDG-DOH-NRT return. Y class. QR deserves its five stars. FAs were always smiling very helpful and some of them truly friendly. Extra drinks I ordered were never forgotten. Food was above average for Y class. IFE is excellent with dozens of films and lots of languages to choose from. But I was most of all impressed by the DOH-NRT flights on B777-200: the planes were brand new seats very comfortable with good legroom the cabin is small and stylish for Y IFE perfect food very tasty from NRT and the crew largely Japanese were fantastic as well as the ground staff at NRT. Without doubt the best Y flight I made in many years. On the downside A340 were ageing organisation of meals was often weird (too short or kept for too long) temperature in the cabin was curiously always badly managed (too hot or too cold) and most of all Doha's airport is awfully crowed and dull. New airport will be a major improvement.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Qatar)

Flew from Doha - Hong Kong via airbus A330. I will definitely try to avoid this aircraft of Qatar the aircraft was an old one based on the looks and the seat was really uncomfortable. I sat on the pillow and blanket just to make it feel better. The inflight entertainment isn't as entertaining as before.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-BKK-DOH-LHR. On the first flight there was a family consisting of husband wife and children all in business but with a number of maids and a baby in economy. During the flight the maids were constantly coming into the business section and squeezing between the seats and using the toilets. When I asked the cabin manager whether it was Qatar Airways’ policy to allow economy passengers to walk around the business cabin he said it was not but this particular passenger was listed on the manifest as a ‘VVIP’ which meant they could do nothing about it. At one level it was an excellent experience – the quality of the food in both the lounges (LHR and DOH) and on the aircraft was remarkable and the cabin crew were consistently friendly responsive and effective. The Boeing 777 seats were comfortable and the IFE varied and stimulating. All of the aircraft were clean and although one of them was getting old there were no signs of wear. Qatar Airways wants to sell itself as the ‘World’s 5-star airline’ but it must ensure that it behaves like one and not allow its VIPs to let their staff enjoy the business cabin without actually paying for it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(United Kingdom)

Very good service providing the price. Staff are very helpful and very attentive to any request you put to them. Entertainment was good but kept disconnecting / freezing during the flight but was always fixed. On our connecting flight from Doha to DXB the rear toilets were not in use and the door kept slamming open during the flight. Overall I would use Qatar again considering the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes