Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2439 reviews
7/10
5 star Skytrax Rating
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4/10

Qatar Airways customer review

(United Kingdom)

Flew LHR-DOH-RGN HND-DOH-LHR. The LHR-DOH was on a refurbished A330 so the flight was pleasant with a good sized IFE screen and a sufficient selection of films. However the letdown on this flight was the catering which was a running theme throughout all of the flights as well as the attitude of the cabin crew who looked as if they did not want to work. The DOH-RGN flight was good on the small A319 which only had 60 Passengers on board this helped as it meant the crew were more attentive. For the return we tried to upgrade at the Tokyo office offering to pay however we were told that because the DOH-LHR leg was full we could not even pay for the HND-DOH leg meaning the flight would have empty business class seats. The flight however from HND-DOH was very nice as the Tokyo office sent a message to check in stating that we would like extra legroom seats which was a nice touch. The DOH-LHR flight on the other hand was terrible a downgrade from the A380 to the A340 meant that the flight was totally full and the plane was showing its age with broken seats and dirty toilets. The crew also didn't help the flight by not smiling and ignoring the call button for passengers. All in all I was dissatisfied with Qatar Airways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(Qatar)

QR674 28th July 2014 QR675 2nd August 2014. Good quality airline in business and first class. Service not up to top tier carriers for economy service. Online booking/check-in service prone to failure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

Have flown Qatar Once round trip from Dubai to Bangkok would want to fly with them on trips to the U.S. but they have no stopovers in Europe to break-up the flight. Could not sit on plane for 15hrs. Service was great food was good overall equal if not better then Emirates at a cheaper price. Would fly again if flight no more than 7-8hrs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Qatar)

DOH-JED-DOH. Qatar Airways offers a Business Class layout as First Class on this route we flew out on a 777 and returned on their new 787-8 a first time for me on the Dreamliner personally I would call my review a mixed review. No one can fault Qatar Airways class of service they are top notch from the moment you enter into the airport to the moment you pick up your luggage and head home my only draw back is surprise surprise the Dreamliner. The way the layout is you always get distracted by the TV screens of other passengers you cannot concentrate on your reading nor can you watch something peacefully. There is plenty of storage room on the seat but the operating system of the entertainment is a little complicated. I hope that Qatar Airways review the layout of their new A350.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-BKK and back. All sectors operated by B777-300ER except DOH-LHR which was an A340 (old plane and really showed its age). QR have serious communication issues when it comes to being delayed and all flights (except the one leaving BKK) were delayed by at least 40 minutes if not more. Hamad international airport was nice and new but unfortunately very chaotic if you have a tight connection. Food was probably the best thing on QR - quite tasty for airline food! FA's really varied on each leg - some were just sitting/standing around chatting amongst themselves and were clearly not interested in customer service whereas others tried their best to deliver. Inflight entertainment was pretty good on 777s. Plenty to choose from but pretty much the same film/TV choices a month later and remote control on A340 stiff and unresponsive. Seats were a little on the uncomfortable side though lots of legroom compared to other carriers. The 2-4-2 config on the A340 definitely suited my companion and I more than the 777's 3-3-3 layout. Overall pretty average.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(United States)

One way from BOM-DOH-DFW in economy. The seats are good but food and drink offerings were meagre. I was actually hungry in the later half of the flight. Staff seemed disinterested. I was expecting. Not sure if this is a one- case scenario but was expecting a bit more from a 5-Star rated airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qatar Airways customer review

(United Kingdom)

On 24/7/2014 I travelled Business Class from Melbourne to London Heathrow via Doha. The first leg of the journey on QR905 was relatively OK but on arriving at Doha with a 2 hour wait for my next flight I went to the business class lounge where I was abruptly turned away as apparently there was no room left. I was left unable to shower or purchase any refreshment and had no option but to wait at the gate for my flight. The flight was delayed due to waiting for other passengers which resulted in a very unpleasant time sat on the aircraft. The service on board was OK but the toilets were not cleaned. My monitor kept sticking and despite being reset would not function properly. I feel very aggrieved that I paid for a business class flight and received economy treatment - I have yet to receive a response to my email from Qatar Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Qatar Airways customer review

(Cambodia)

My family and I flew PNH-Manchester then CDG-PNH both with technical stops in HCM and transit in DOH. Generally speaking the inflight service was good but the food on all 4 sectors was bad. Passengers on all 4 flights were mostly Westerners and Westernised Asians like my family and yet the food was quite Indian Middle-eastern - oriented relatively spicy. I know that one should not expect too much from airline food but having flown on many airlines around the world I expected more from an airline that positions itself as "the 5-star airline". Likewise it's a shame that Qatar has just inaugurated a state-of-the art airport in DOH but Qatar Airways ground staff in DOH failed to implement universal policies that are clearly advertised in their Website e.g. to give priority boarding to passengers accompanied by young children.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(South Africa)

Three of us flew between Cape Town and Casablanca via Doha in July 2014. The ticket price was very good. The leg from Cape Town and Doha on a new Boeing Dreamliner was excellent. The airport in Doha is brand new and there are excellent facilities for transit passengers. The flight from Doha to Casablanca was problematic. There was a 3.5 hour delay due to a faulty AV system on a rather old Airbus aircraft and the passengers had to endure a fair amount of discomfort as a result of this. The return flight from Doha to Cape Town on the Dreamliner was also delayed due to late arrival of the incoming aircraft and an electrical problem on the aircraft. The latter surfaced when the aircraft dropped passengers off in Johannesburg and had to depart to Cape Town. The food was average. Especially the light snacks were unsatisfactory. The crew members were very helpful and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Spain)

I am a "very frequent" flyer traveling every other week on long haul flights. Last week I took Qatar Airways for the first time Madrid to Bangkok via Doha. The experience was the best business class experience I have had. The seats are very comfortable and the space between seats the largest I have seen in a business class cabin. It is true that the layout does not give you much privacy if you are traveling alone. The service and the food were excellent especially on the Doha to Bangkok flight. The only downturn was the Doha airport lounges were not available. We were given 300 Qr vouchers for food and shopping which was quite nice. Overall excellent experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes