Qatar Airways

I flew from London Heathrow to Guangzhou Baiyun. The trip was the best economy class long-haul flight I have had. Starting from check in I checked in online the night before my trip. At the airport the ground staff who checked me in were very friendly. Because I had a short transfer flight to catch 1.5 hours after handing in Doha they put a label of rapid transfer on my checked in luggage. The first flight from Heathrow to Doha only 30% of the economy class were seated and basically every passenger had a row to lie down. The dining service was great cabin crews were extremely nice even though you ask them to get you another drink several times they didn't have any printed forms of menu they present you a menu on your personal IFE screen. The flight to Guangzhou was pretty much the same but with less choice of food and more crowded.

BKK-DOH-EDI and LHR-DOH-BKK. First leg was on 777-300 then 787 and 319 from LHR. Service is first class. Seat is wide and comfortable only thing was that they did not provide any mattresses so the seat was sometimes a bit hard. The 319 from London is an excellent experience along with the impressive LHR Lounge. Overall Qatar Airways service is very impressive.

As frequent flyer from Azerbaijan to SE Asia and Australasia over the last 15 years I'm delighted that Qatar now fly from Baku cutting out the change in carriers. Lounges: Very poor. GYD DOH and BKK are not pleasant. Emirates leave you so far behind in pre-flight care. Boarding: At both GYD and DOH when flying to GYD it is a scrum. No pre-boarding for BC and very little interest in premium passengers until we're onboard. I pay a lot of money for my flights and I expect a little bit more than QR provide here. Inflight: Staff are great service excellent movies and videos don't change often enough and food is a big problem. Many customers have been traveling for a long time before the airport and when you put us in a lounge where the snacks/food is atrocious we are looking to be fed onboard. To wait six hours for a breakfast is ridiculous given that you only provide a snack after boarding. All in all not bad but some of your rivals really are so much better in many aspects. At least you provide genuine BC seats in the short haul sectors unlike some other carriers. If Emirates started flying into GYD tomorrow you'd lose me and most of my fellow passengers.

I booked six Qatar Airways flights which were from London to Bahrain via Doha. In general I have no adverse comments to make about the economy service and the crew have always been pleasant. In fact the economy service is better with Qatar than a lot of other carriers. However it has been a nightmare on all but one flight with the air conditioning not working on the ground during boarding either in London Doha or Bahrain. As boarding takes a long time the temperature in the cabin reaches a very high temperature due to the confined space and the amount of people on board. Then the crew close the doors and still there is no air con switched on. We taxi out and now there is minimum air coming through but the air is hot not cold. When I have asked the cabin crew what is happening on these flights they always say the same thing - it is like this on all our flights and the cabin won't get cool until we have taken off. Such a shame because their economy service is good.

DXB-DOH-CDG. June 26th afternoon flight. New Hamad Intl Airport was most welcome for this Ramadan travel back to Europe. QR lounge for Glad and Silver transit passengers in Economy still not available but this glitch has been compensated with 5.000 Qmiles and a $30 gift voucher. Good staff on both leg but food was inedible (Chinese style fried beef with rice and vegetables) just like in a bad canteen. Nice beverage selection and great staff however despite a very rude hostess on DOH-CDG leg. 77W equipment was also highly appreciated.

LHR-DOH-NBO. First leg was in business disappointed to find Qatar are still using angled lie-flat seats in business class a curse I thought has lifted from all decent airlines. It is probably easier for a customer to learn to fly than it is to find a comfortable sleeping position in these things. Another gripe the entertainment system wasn't working at all. I was happy to read but another very basic omission from an airline that promises so much. Finally despite the potential of an a la carte menu which most airlines only offer in F class (if ever) the food was completely without any flavour at all. On the other hand the fish may have been bland but the cabin crew were the catch of the day not only kind and helpful but also intelligent and articulate. Transit at the new Doha airport was easy and the building itself is stylish and functional - can't wait to come back. Finally the flight to Nairobi in economy on an A320 was great three choices of food (my vegetarian curry was very tasty) and working IFE meant I could finally catch up on two movies I hadn't been able to enjoy on the first leg. Both flights on time.

MLE-DOH-JFK: The MLE-DOH segment was on an A320 (my least favorite aircraft) but the First class configuration was brilliant and extraordinarily comfortable. I am die hard Boeing individual but the 4+ hours on this airbus were great due to the comfortable seat great service and absolutely seamless experience flying Qatar was in this segment. From DOH to JFK I was on a 777-300. Honestly every star given to this airline is clearly deserved. Staff are professional. Great entertainment (but now even horrible American carriers have it) and yes kudos on the right temperature of food and champagne (concept foreign to all American carriers).

QR702 JFK-DOH. Impeccable experience from comfortable seat to the most professional service in the air I have experienced. (Yes included the usual suspects: Emirates Etihad Cathay. I have never flown Singapore or Asiana but all American and all European). I cannot imagine myself flying some else when traveling to the ME and beyond.

Pleasant trip for both outgoing (KUL-DOH-MAN) and incoming trip (LHR-DOH-KUL). For outgoing trip it was a red- eye flight at 3.30 am QR 851 (KUL-DOH) Airbus 330-200 with USB port near the arm rest. The journey was smooth without any turbulence. Two nice meals were served - snack was served once onboard and breakfast was served before landing. A small pouch was given to all passengers which include eye mask etc. IFE was nice with touchscreen features and plenty of movies and songs. The transfer at Doha New Airport was a breeze although I needed to walk quite a long way from the landing gate to the transfer screening. Next flight would be QR 23 (DOH- MAN) Airbus 330-300 without USB port. This aircraft looked a bit old but the seat pitch was much better than the previous one. IFE was nice without touchscreen features. Two meals were served - breakfast was served once onboard and snack was served before landing. For incoming trip QR 004 (LHR- DOH) at 1505 Boeing 777-300ER with USB port. Two nice meals were served - lunch was served once onboard and snack was served before landing. IFE was nice with touchscreen features and plenty of movies and songs. The seat pitch is good. Next flight would be QR 848 (DOH - KUL) at 115 Airbus 330-200 with USB port. IFE was nice with touchscreen features. Two meals were served - snack was served once onboard and lunch was served before landing. For all flights beverages were offered a few times along the journey. The cabin crews were very attentive whenever there was a request from the passengers. They would do their best to fulfil the request and they eventually did most of the time. I will go for Qatar Airways again!

Cape Town to Barcelona: QR 1366 on 18 June 2014 Cape Town to Doha. QR 139 on 19 June 2014 Doha to Barcelona. After reading many less favourable reviews on Qatar Airways we feared the trip when we were delayed at Cape Town before even embarking. However a pleasant crew outstanding service a well maintained Boeing 787 an on time landing in Doha changed our views. The transfer was quick and easy and the onward flight to Barcelona as good as the first. We will follow the route again!