Qatar Airways

CDG-DOH-CPT on board A380 and 787 Nice flight Good food and drinks. The night flight was very quiet! Will fly again on Qatar!

Travelled over the Christmas period 24/12/14 to 12/1/15 to Singapore Changi. Was hesitant after having read some of the reviews. It had been a couple of years since I had travelled with them last. Was traveling with family so 3 adults and 3 children aged 6 2 and 1. Overall experience was excellent and would travel with them again. The planes were fairly new. Plus points-Qatar staff at all airports from Manchester to return from Changi were great with children which was our biggest worry. Also were very helpful during all flights. Food and drink were served frequently through all flights. Only some minor negatives the entertainment for children was very basic - checked prior to flight and a lot of the programmes that had been mentioned were not available on flight which was disappointing. Also pre-ordered my mothers food who eats Asian non veg food but not beef. Requested the Hindu non- veg meal thinking they will most likely serve Chicken or Lamb for this request but to my mothers disappointment they served prawns (very lovely indeed from my point of view) so if anyone like my mother you may have to request specifically what you want prior as a special request. Would travel with them again.

Trip was Stockholm to Dubai via Doha (Economy class). Flow with the new 787 Dreamliner and as many have written here the seats are quite bad. Really disappointing since I had higher expectations on Qatar Airways. The seats are small legroom is tight and the IFE-box takes up to much space. The entertainment-system is good food and service is also good. Also flew with their A330 which is more comfortable but the entertainment system is really old now. Their best airplanes are without doubt the Boeing 777 which is both comfortable and modern. That's the plane I recommend if you travel with Qatar Airways. But for me I will choose another carrier next time.

Flew LHR-Doha-Cape Town out Jo'burg-Doha-LHR back. Much cheaper than BA direct flight which we have used before. Service comfort and food all several grades better than BA as well. Well worth the extra 6 hours journey time and change in Doha for the better comfort and service alone. Change at Doha with 2 hour window was easy and actually broke the journey nicely. Will do again.

AMD-DOH-LHR. The lounge in Ahmedabad is very funny. All the airlines use it but it is more of a cupboard behind a restaurant. The flight to Doha is on an A321 and is fine. Its not lie flat or anything but its a very short flight. On the return leg we flew on the new A380 from Doha to London. That was a horrible experience and I will avoid this aircraft like the plague. The service is terrible you have to wait ages for anyone to attend to you. I think its because there are too many people. Stick with the 777 if you can. The IFE keeps hanging or the controls fail. I gave up after the 3rd attempt and went and sat in the bar with my wife which is quite pleasant.

LHR-DOH-AMD and back again. The lounge in London is really nice. We flew on the A340-600 which is quite old and is not lie flat but its decent enough. The lounge in Doha is horrible especially compared to the old one. Its huge impersonal and it feels like most of the airport is in there with you rather than being a quiet sanctuary. More like a school canteen than a business lounge. The flight to Ahmedabad is on an A321 and is fine. Its not lie flat or anything but its a very short flight.

Travelled Business Class DOH-FRA. Was booked on the new A350 with flat beds. Two days before the flight plane was swapped to an A330 with ski slope beds. This is the third time I have had an aircraft substitution to an inferior product with Qatar. Until they can standardise their Business Class product to that of their 787's/A380's I would not recommend them as what product you receive on the day you fly seems a total lottery. If a flat bed and sleep is a priority for you avoid.

BCN-DOH-DXB inbound flight made on January 5th after an outbound on December 18th with Royal Jordanian. BCN-DOH first leg was neither a good nor bad surprise: quite smooth check-in thanks to my Sapphire OneWorld status enjoyable VIP Lounge at BCN airport (although not well-provided at all about food) respected Priority Boarding no delays. Equipment was a newly-configured Airbus A330-200 I was seated in an emergency exit so I had extra legroom. Food average nice selection of beverages. Things became complicated when I collapsed on the 5th hour of the flight (hyper arterial pressure) and was put within hands of cabin crew. QR does not know how to manage a simple issue whatsoever: disembarked at DOH all the way to airport clinic then sent to Hamad hospital for further examinations. The nightmare took 19 hours. Had to fly back to DXB on the following day. Had to spend overnight at Oryx Lounge.

I flew BRU-DOH-DXB and back. Even though the leg DOH-DXB is rated as first class I sub-summarize it as a business class trip because the cabin product is the same. The cabin and the seat are very comfortable nothing to complain. But the service level in general is very low. Starting by the performance of the cabin crew in business class: very hectic not really attentive. They don't use trolleys in business class they serve every guest individually from the galley. This leads to a very hectic atmosphere in the cabin because the crew has to walk a lot. They miss having any grace whilst serving it seems the invention of a service tray has been totally ignored. They bring your plate with bare hands from the galley when they realised that they forgot a spoon and knife they came back holding the spoon in one hand and the knife in the other instead of putting in on a tray and serving it nicely. On the short trip from Doha to Dubai this one-after-another type of service lead to the fact that the last business class row was served only 5 minutes prior to the start of the descent so the poor people could not even finish their meal. But the worst I had to experience was the check-in in Dubai: there was one counter for first and business class passengers and one counter for status members. Both lines totally overcrowded and the check-in procedure went on really slow. After waiting for more than 30 min. some of the first class passengers tried to move to the so called "help desk" to ask for check-in there. Suddenly a Qatar airways representative appeared and yelled at them they should go back to their line. I waited more than 50 minutes until I could check- in. The "first-class" lounge of Qatar airways is very small and old and was totally overcrowded. Not the way I want to be treated as a first or business class passenger. I think they have to do first a lot of improvement in their service level until they can compete with airlines such as Singapore Airlines.

I had never flown with Qatar before but what a wonderful surprise. Early check in at Heathrow and returning at Kathmandu meant we had extra leg room seats on all sectors there and back. Drinks service was wonderful and you can have what you want I was allowed to have champagne with my dinner. The food choice was lovely and tasty. The staff could not do enough for the passengers I have to say I would recommend and definitely fly with Qatar again. If I had any advice I would say they needed another set of toilets on the planes and I found the seats a little tight although I am a large man and I had extra legroom so it did not matter.