Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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8/10

Qatar Airways customer review

(United States)

JNB-DOH-KWI business class. Seat 4K on JNB-DOH on Dreamliner. On boarding went to lavatory to put on sweat pants and a tee-shirt and was offered on the way in a clothes hanger by the purser for the clothes I was changing out of. Nice touch. He came around and introduced himself to each biz passenger. One arm rest wouldn't move with the electronic function. Next thing I knew there was an engineer member of the ground staff lying in the aisle looking under my seat with a flashlight. Couldn't fix the problem but he sure tried. Food and service during the flight were excellent. Just before arrival in DOH the purser informed me that I would miss my connection to KWI and had been rebooked on a later flight. A member of the ground staff met me on disembarkment in DOH and took me immediately to the gate for my KWI flight which was delayed anyway due to fog in KWI. Lots of good attention from QR on these flights. I like the 1-2-1 seating in biz class on the 787.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(United Kingdom)

Milan to Nairobi via Doha. Both legs on A320 aircraft. The newer aircraft on the first leg provided softer seating and entertainment on demand while the older A320 on the second leg had harder seating and no entertainment. Legroom is an issue because of the entertainment box under the seat in front of you (F seats) but otherwise okay. Recline is generous even though people behind you complain that it invades their space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

I flew LHR-DOH-PER in business class in December 2014. Seats / staff / service excellent. Catering however for special diet (gluten free) was awful. Nicely presented but just dry chicken FOUR times over the 2 legs! GF is very easy diet to produce tasty meal. Just had a far better one on Qantas domestic flight in economy! Have flown all major airlines to Oz and this was the worst for me for food.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Sri Lanka)

CMB-FRA business class. I took the night flight and I arrived rested in Germany 30 minutes earlier than expected so I was able to change my connecting flight within Germany and arrived earlier at my final destination in Germany. On my return to CMB in Frankfurt the ground handling staff were very impolite firstly when they didn't know which class I was in suddenly when they saw my ticket a smile appeared this shouldn't be every customer should be treated the same way. The flight from FRA to DOH had a delay therefore the connecting time to DOH to CMB was only 30 minutes. As earlier stated in some of the reviews from others some of the planes business class is just a better economic class as you are unable to rest. However I wouldn't mind recommending the airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

Flew economy on Boeing 787 Dreamliner from Edinburgh to Bali via Doha. Worst seating I have encountered in economy. Not only are the seats very narrow but some design genius who has never flown economy thought it would be a good feature to locate a large IFE box under the seat so one leg will always be constantly rubbing against it. When the seat in front is reclined there is no room to move so the people in the window or middle seat are trapped. Service was ok but choice of movies not as extensive as Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qatar Airways customer review

(United Kingdom)

Flew QR 651 Kathmandu-Doha on 20th Jan and QR 11 Doha-LHR on 21st Jan. Both flights in economy class and were excellent. The first flight was on an Airbus 330 and the second on an Airbus 340. The cabin attendants were friendly and helpful. A small wet towel to freshen up after wake up would have been nice before we ate breakfast. Both flights were punctual. Food was as good as can be expected on a flight. The new Hamad Airport in Doha can only be described as superb in every way. My next journey will be on 3rd February LHR-DOH-KTM and two further round trips expected this year. I will continue to use Qatar Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Spain)

KUW-DOH-TEH. All flights on time. Flying Qatar is always great. Fast and easy check in ground staff very attentive. Boarding on time and FA the best service of any airline I have flown so far. Comfortable A320 both sectors good legroom. Full meal on every flight. IFE also available. Doha new airport amazing. Perfect organization no lines for security on connection. Business lounge the best I've seen so far. Arrival on time bags on belt short after arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United Kingdom)

Edinburgh to Doha flight QR 28 on 24th January 2015. First time I've flown with Qatar Airways. I would not hesitate in recommending them. I believe this is the best economy class flight I have been on. Spacious seating tasty food and friendly attentive staff. I have experience of long haul flights where the cabin crew get the service out of the way as quickly as possible and then disappear behind a curtain for the rest of the flight. This was not like that at all. They were helpful throughout the flight. I was very impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United States)

QR708 IAD-DOH. Seat 3K. Not sure what happened to QR this evening but from the start it is not what one expects from this carrier. My last four trips with QR including this one have entailed lengthy business class check-in waits at IAD. Why can't QR at IAD have enough dedicated business class check-in counters to manage the flow of checking-in passengers in a way that prioritizes high yield customers? Waiting 30 minutes to check-in from the business class line while watching economy class passengers who arrived well after me breeze up to the counter is just not acceptable. QR needs to look at this seriously. This isn't the first time I've encountered this while checking in for this flight at IAD. The flight left early. Turbulence early on delayed the dinner service. However once it started the left aisle of the business cabin was on to their second course before passengers on the right aisle even had a drink. The purser should ensure consistency throughout the cabin. The FA working in my aisle asked if she could clear my service items before I'd even been served the main course. I informed her that I hadn't had dinner yet. When ordering appetizers I was told that one of my appetizer selections might not be available as many other passengers had ordered the same thing. Really? The business cabin is not full and I'm in row 3. My main course for the dinner a lamb shank with root vegetables was entirely under-whelming. When put in front of me the sauces were congealed. Once I started to eat it it was only tepidly warm. The purser came around and asked me how my meal was and I told her it was not hot and that it looked like it had been sitting for a while. I got a nice smile and an I'm sorry Sir but no offer to have it re-heated or replaced. What particularly irked me was that just minutes after take-off the purser went around the cabin summarily closing everyone's window shades. A hand appeared from the row behind me to close the window that I was looking out of at that moment admiring the night time view of New York. There's lots of time remaining just after take off on a night-time transatlantic flight for FAs to go around the cabin and discretely close the window shades before sunrise. Believe it or not some passengers may want to see the night-time lights of New York Boston Halifax or St. John's. If they want to close all the shades early on in the flight they can at the least ask passengers if they want their shades drawn rather than just briskly machine-like marching around the cabin closing them. Passengers typically chose window seats for a reason. Sorry QR not one of your better days.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Italy)

MXP-DOH-INC - PEK-DOH-MXP. 3 flights out of 4 on the 777 1 on the 330. Business seat on the 777 far superior compared to the rather cramped and angled 330. What I liked on the 777 seat is the fact that there is plenty of space and no "foot box" so you can sleep in any position and have freedom of movement. The 330 had the "foot box" which restricts movement and is quite annoying and doesn't go flat. Service on all sectors was excellent as was food and wines. Couldn't fault the staff at all. Having a 7 hour layover on the outbound trip we went on the free Doha city tour which was well worth it. Back in time to relax for a couple of hours in the enormous lounge. Would recommend Qatar but beware of travelling on the cramped 330 business class which is ok for a day flight but not a night flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes