Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2404 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Qatar Airways customer review

(United Kingdom)

Singapore-Doha-Edinburgh on the 787. Lounge in Singapore was better than I expected after reading reviews small selection of hot and cold food and small drinks selection but it was cool and fairly quiet. Good priority boarding at Singapore and bus transfer at Doha - separate bus exclusively for business class. On both legs we were welcomed on board by name and shown to our seats and given pre takeoff drink and the offer of a newspaper and amenity bag provided. Pyjamas were only provided on the Singapore-Doha leg. At all times we were referred to by name and after takeoff CSD introduced themselves staff checked that we knew how all the controls worked on the seat and IFE I witnessed them showing great patience helping an elderly gentleman get to grips with the IFE. We were provided with a wine and food menu and it was explained that we could dine as and when we wanted. The food and wine selection was very good and the food was presented very well. The cabin crew were continuously walking the cabin quietly offering service when it was required. Found the seat very comfortable in all positions and managed to sleep for around 4-5 hours on each leg. The toilets were spacious and were kept in a spotless condition Our first experience of Qatar and I can guarantee that it won't be our last. A world apart from our outward trip on BA. Totally recommend Qatar Airways.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Denmark)

Flew HAN-BKK-DOH-DWC (Dubai “World) and return to Hanoi in March 2015 in economy (HAN-BKK-HAN on B777-3) business (BKK-DOH on A380 and DOH-BKK on B777) and first (DOH-DWC-DOH on A320) respectively. Fantastic airline in all classes. Except for “First” within middle East which is not “real” First on a A320 as the seats are only typical old style bz/class seats. But as for the A380 the bz class gives a sublime experience almost to perfection. The bar onboard offers intelligently other brands of drinks as those on the menu card served while seated. I like the herring bone seat layout and found the trip cozy and staff caring. Ate at demand. Sophisticated drink lists with many expensive items offered like several wines one normally does not access easily. As usual poor on beer options. Only small portions of food offered as compared to earlier business class experiences with QR. Staff alert and professional and truly caring. A great experience. All flights on time except one which caused a missing connection however QR instantly rebooked to my satisfaction and eventually I arrived on time to final destinations. They have a tendency to close servicing passengers on board far too early before landing (approx. 40 minutes) which is disappointing and unnecessary annoying.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(India)

Qatar Airways has been a long time favourite as the service is extremely good. On the flight QR564 from Doha to Delhi on 19 March I had very severe earache and I must say that the chief steward really went the extra mile providing me with a hot honey and lemon drink - mush appreciated and really unexpected for an economy class passenger! However the boarding at Delhi on 8th March was a terrible experience - standing in 5 queues for an hour and a half at dawn is not funny especially for a senior citizen. Also there was no in-flight entertainment on the flight from Doha to Nairobi nor on the one from Dar es Salaam to Doha. Plus the meal served on the Doha Delhi flight was really substandard - some kind of chicken korma!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United States)

Nice cabin on newish 777 Dreamliners PHL-Doha-Colombo. Improved legroom in coach good entertainment and food. Cabin crew well above par. One small complaint: The free Doha city tour (layover of five hrs) a great idea and heavily hyped on their site and inflight magazine can only accommodate twenty people at a time and I believe only goes out every two hours. It's a joke as thousands are connecting through at any given time. (if you haven't guessed we were bumped and somewhat casually by the ground staff in Doha who were more interested in returning to their chat than apologizing or explaining the situation).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

Flew LHR-DOH on the A380 Lounge access at LHR was great - really personalised service. Felt like being in a swanky hotel rather than a lounge. On-board the seats were fine not as nice as Emirates but for sure a comfy space. Great food and beverage service little tip they leave the Krug at the bar worth the walk over! IFE was a bit skippy. DOH-RHY on 787 they used Business but rebrand it as first Short trip so fine - not a major fan of the 787. The lounge in Riyadh is abysmal but it's shared. Spent time in duty free to avoid this lounge. Doha terminal nice easy to have a long layover especially here with the family rooms available for a sleep and Krug on Tap. Don't recommend the 45 min transfer the terminal is big and there is no help on connections to get you there on time - at least they let business out as priority so I had a chance and the run woke me up a little bit. DOH-LHR was on the Business One A319 aircraft. Comfortable Seats IFE didn't work properly (kept skipping again but more frequently) but as they handed out PJ's it encouraged everyone to go to sleep. Service on both legs excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Belgium)

CDG-DOH-CPT on board A380 and 787 Nice flight Good food and drinks. The night flight was very quiet! Will fly again on Qatar!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

Travelled over the Christmas period 24/12/14 to 12/1/15 to Singapore Changi. Was hesitant after having read some of the reviews. It had been a couple of years since I had travelled with them last. Was traveling with family so 3 adults and 3 children aged 6 2 and 1. Overall experience was excellent and would travel with them again. The planes were fairly new. Plus points-Qatar staff at all airports from Manchester to return from Changi were great with children which was our biggest worry. Also were very helpful during all flights. Food and drink were served frequently through all flights. Only some minor negatives the entertainment for children was very basic - checked prior to flight and a lot of the programmes that had been mentioned were not available on flight which was disappointing. Also pre-ordered my mothers food who eats Asian non veg food but not beef. Requested the Hindu non- veg meal thinking they will most likely serve Chicken or Lamb for this request but to my mothers disappointment they served prawns (very lovely indeed from my point of view) so if anyone like my mother you may have to request specifically what you want prior as a special request. Would travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Sweden)

Trip was Stockholm to Dubai via Doha (Economy class). Flow with the new 787 Dreamliner and as many have written here the seats are quite bad. Really disappointing since I had higher expectations on Qatar Airways. The seats are small legroom is tight and the IFE-box takes up to much space. The entertainment-system is good food and service is also good. Also flew with their A330 which is more comfortable but the entertainment system is really old now. Their best airplanes are without doubt the Boeing 777 which is both comfortable and modern. That's the plane I recommend if you travel with Qatar Airways. But for me I will choose another carrier next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(United Kingdom)

Flew LHR-Doha-Cape Town out Jo'burg-Doha-LHR back. Much cheaper than BA direct flight which we have used before. Service comfort and food all several grades better than BA as well. Well worth the extra 6 hours journey time and change in Doha for the better comfort and service alone. Change at Doha with 2 hour window was easy and actually broke the journey nicely. Will do again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(United Kingdom)

AMD-DOH-LHR. The lounge in Ahmedabad is very funny. All the airlines use it but it is more of a cupboard behind a restaurant. The flight to Doha is on an A321 and is fine. Its not lie flat or anything but its a very short flight. On the return leg we flew on the new A380 from Doha to London. That was a horrible experience and I will avoid this aircraft like the plague. The service is terrible you have to wait ages for anyone to attend to you. I think its because there are too many people. Stick with the 777 if you can. The IFE keeps hanging or the controls fail. I gave up after the 3rd attempt and went and sat in the bar with my wife which is quite pleasant.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no