Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2402 reviews
7/10
5 star Skytrax Rating
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8/10

"inflight entertainment excellent"

(Netherlands)

Qatar Airways Boeing 777 is better than it's Boeing 787. Despite a little older seats, the cabin layout is much more spacious with a 3x3x3 seat layout. Cabin crew service is adequate, and the inflight entertainment is excellent.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Jakarta
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"cramped 3-3-3 seat layout"

(Netherlands)

Was looking forward to experience Qatar Airways Boeing 787, but disappointed by the cramped 3-3-3 seat layout. Cabin staff service was adequate and efficient, but maybe not 5 stars. The inflight entertainment on was great. Qatar Airways has competitive pricing, which is something to consider when purchasing a ticket.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Doha
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Thailand)

I've been Platinum with Qatar for some years now and Emirates are far better - with better lounges but they don't fly from GYD. The prices in Doha Duty Free often substantially higher than shops in many countries. QR lounges outside of Doha are substandard. There is only one lounge in DOH so if you are flying from a remote gate you have miles to walk. The downstairs gate I used (E26-30 I think) is like a zoo and they expect you to sit and wait till the flight has boarded before putting you on the business class bus.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBKK to GYD via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience throughout"

(United Kingdom)

Scheduled late Qatar Airways departure from Bangkok means we immediately recline and sleep, without food or drink. QR cabins on the Boeing 777 are excellent. Staff friendly, helpful and efficient. Transit at DOH is a joy, with sufficient time to shower and eat a little food in the Business Class lounge. Re-boarding from DOH on the Boeing 787 was more efficient than previously. A little more sleep and modest food consumption near arrival at EDI made for an ideal flight. Excellent experience throughout.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to EDI via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"requested wine never arrived"

(United Kingdom)

Check-in at EDI much improved on last year. Flight departure on time. Crew on first sector EDI-DOH seemed a bit unco-ordinated on my side of the central aisle. The all day dining concept did not seem to be properly co-ordinated. Food is served, but without wine at the same time. When I requested a glass it never arrived. I consequently left my main course untouched. Although my partner's meal service was better on his side of the aisle, he only received his glass of wine after he had finished eating lunch. Arrival in DOH allowed for sufficient time to shower and have a drink and snacks in the Business Class lounge. Service on the DOH-BKK sector was infinitely better, but as I had opted to sleep, I only ordered a cheese course, and could sleep for the remainder of the flight. Have to mark down based on EDI-DOH staff performance.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEDI to BKK via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a good flight let down by poor food"

(United Kingdom)

Qatar Airways flights from Kuala Lumpur to Manchester via Doha. The flight boarding efficient and smooth. AVOD from Kuala Lumpur to Doha was better on this flight than our inbound flight. This flight was full, but there was a lack of drink runs and the food was poor. Flight from Doha to Manchester was also full, the food was slightly better but tasteless. Overall a good flight let down by poor food.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKUL to MAN via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"everything functioned to perfection this time"

(Denmark)

CPH-DOH-BKK-HAN on Qatar Airways Boeing 787, A380, and Boeing 777-300 respectively. All aircraft extremely well maintained. All flights on time. Excellent service on all legs despite business class were full in all cases. FA’s extremely professional, kind, fit, energetic, and caring, keeping the passengers in focus throughout. Food plenty and creatively cooked, some of the best I have ever had in my life. Even a Danish traditional dish of grilled haddock (Melanogrammus aeglefinus) was made in a sophisticated, tasty way which I initially thought could not work, but QR proved me wrong as it was delicious. My previous trip I rated only 7 out of 10 due to some faults and food and drink limitations. This trip was completely different and as close to perfect as it can be. Thus I have to rate it to the maximum, 10 of 10! Lounge in Doha (Al Mourjan) is very good despite I do not prefer these huge lounges (like factories). In BKK I used the Cathay Pacific Lounge which is simple and small but the lack of choices is not felt as food and drinks are well selected and light. Odd sized luggage arrived well in Hanoi and my luggage came out quickly. Excellent airline, everything functioned to perfection this time.
AircraftB787, A380, B770-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCPH to HAN via DOH and BKK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seats were comfortable and spacious"

(United States)

This was my first time traveling on Qatar Airways, flying New York JFK to Amritsar via Doha. The crew was friendly and attentive. They smiled each time they interacted with me. The seats were comfortable and spacious and movie selection was current, with a great selection. The food was delicious. I've never flown on an airline in which dinner, snack, and breakfast were tasty and satisfying as on this flight. The connecting airport in Doha was huge, clean and impressive with a smooth transfer to my flight to Amritsar. The connecting flight and crew were excellent as well. I had a great 23 hrs flying experience with Qatar Airways. I would use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJFK to Amritsar via DOH
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great service in business class"

(Sweden)

Johannesburg to Stockholm via Doha with Qatar Airways. Great service in business class, and the lie flat seats are truly 180 degrees. A genuine effort from cabin staff to cater for every whim of the customer, from welcome beverage to the 6 course meal with range of wines and spirits. My only niggle was that the AVOD selection for September was not as good as on my previous flights.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJNB to STO via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(United Kingdom)

Expected a pleasant experience and that's exactly what we got on Qatar Airways during our flights from Manchester to Kuala Lumpur via Doha. The flights were on time, hard working staff, and there were plenty of drink runs through the cabin. The A330 aircraft was older but was well maintained, the second leg on a newer A340 was better. The AVOD not as good as Emirates, the quality and quantity of the food was still good.
AircraftA330-200 / A340-600
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to KUL via Doha
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes