Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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6/10

"uncomfortable seat on A320"

(United States)

Very uncomfortable seat on the A320, and seat 17C had very little leg room for a 6ft tall person. It may have had taken some away for emergency exit row in front. The Qatar Airways service was good on short flight, but seating was not 5 star standard. Qatar Airways long haul Boeing 777s from the USA are much better.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKWI to DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew service was really thoughtful"

(France)

I flew with Qatar Airways to Singapore via Doha, and return flight from Singapore to Bruxelles via Doha. Cabin crew service was really thoughtful, you could eat and drink at any time. The seat is really comfortable and you get a nice welcome on your seat with a gift (Armani perfume + after shave) and a drink and hot towel. It is also possible to get a pyjama to sleep. Excellent wine and food - everything was refined and and sophisticated. The business class lounge in Doha is so big with many areas and seats. The only negative feedback is regarding the ground staff who need to match the professionalism of Qatar Airways cabin staff. I hope i will have the opportunity again to fly with Qatar Airways business class.
AircraftBoeing 787 / A350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSIN to BRU via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the best airlines"

(Austria)

Manila to Vienna via Doha and Qatar Airways is far one of the best airlines I've had. The seat was extremely comfortable and the staff very attentive. It had the best in-flight entertainment collection I've had and the best wine selection on top of that. The food choices were great as well. Everything was amazing. This airline truly deserves its 5-star rating.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManila to Vienna via Doha
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the seats were comfortable"

(United Arab Emirates)

Recently I flew on Qatar Airways A320 and then a Boeing 777-300ER from Dubai to Washington via Doha. The cabin crew were attentive at all times and had a smile on their face. If they did not have the desired option of food they politely replied that they did not have and recommended something else suitable for the passenger. IFE System was the new Oryx which had every movie one would like. They even featured cartoons and TV serials for kids in all languages with subtitles. The food was great, they offered lamb biryani as well as sandwich with vegan or chicken filling. The seats were comfortable which helped me sleep for some time. I would recomend Qatar Airways.
AircraftA320 / Boeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDXB to IAD via DOH
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"cabin crew friendly and obliging"

(United Kingdom)

We flew London to Dubai through Doha, using Qatar Airways for the first time. My expectations were high after all their ads about 5 stars airline etc, and I'm glad to say we would agree with most of that. Boeing 777 was comfortable and clean, and surprisingly the lavs were clean the 2 times I used them. A full meal and snack served, which was more than enough for what was not a very long flight. Inflight entertainment was great, but when will airlines stop the dreadful ads that they inject every time you stop, start etc. Doha airport was big, but found it quite easy to make our transfer, and enjoyed some great coffee there while waiting - it was busy though! Cabin crew were a mixed bunch of nationalities and types, but generally we found them friendly and obliging, and efficient - reminded me a bit of the Lufthansa no-nonsense efficiency. Looking forward to the return and hope it is as good.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a dreadful experience"

(United Kingdom)

We had a dreadful experience with Qatar Airways travelling QR2 on 13th Sept 2015. We were delayed 2 hours because a passenger onboard wasn't feeling well as the plane was taxiing out. Instead of offloading this passenger, the captain decided to wait for a doctor to treat them. The passenger was found to be fit to travel and we departed 2 hours late. This meant we missed our connecting flight at Doha for the onward leg to the Maldives. What made us angry was that our connecting flight was still on the ground at Doha when we landed, but couldn't be held for a short time to allow connecting passengers to board. On arrival we were presented with transfer and hotel vouchers as we disembarked at Doha at 7.30am. We were not allowed to retrieve luggage and were taken by minibus to a hotel on the outskirts of Doha (the Golden Ocean), which seemed like a 2 star hotel. We tried to sleep but this proved impossible as the hotel is situated next to a building site - there was constant drilling and hammering all day long. Not having access to any of our luggage compounded the misery, as we couldn't change into clean clothes. We were collected at 10pm for the flight to the Maldives which departed at 1am. No member of staff apologised at any time - we felt abandoned. We missed 2 nights sleep in a row and arrived at our holiday destination shattered. We spent the holiday fretting about the return journey, as the connection time was a mere 55 minutes, and we dreaded missing it. The final insult was being told our flight from Doha back to London was departing late because it was waiting for some passengers coming in on a delayed flight.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to MLE via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"excellent customer care"

(India)

On 18th Sept I was flying Qatar Airways from Bucharest to Doha, and in Doha I was supposed to change the plane and get into another flight of Qatar Airways for Bangalore. The flight from Bucharest got delayed and I missed the connecting flight to Bangalore. However, I am very appreciative about the ground staff of Qatar Airways who took excellent care of me, communicating the reason and making me feel comfortable, while in the meantime they got me a stay arrangement done in Doha, until I had the next available flight to Bangalore, which was the next day. This makes me say 5 Stars to Qatar Airways for excellent customer care. Thanks.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBucharest to Bangalore via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best and widest ever seats"

(Germany)

Frankfurt to Doha with Qatar Airways on an A350, with the best and widest ever seats in economy class! Very good service from truly international cabin staff. Easy job, with the aircraft not full. Food was disappointing, a very good Chilean wine and excellent hot, tasty coffee. Extremely nice 3D flight info. The Doha to Colombo flight was on an older Boeing 777 that was disappointing after the A350 flight from Frankfurt. Flight full, not enough staff and seats not so comfortable, with old IFE.     ⚑ Qatar Airways Ranking
AircraftA350 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Colombo via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"inflight entertainment excellent"

(Netherlands)

Qatar Airways Boeing 777 is better than it's Boeing 787. Despite a little older seats, the cabin layout is much more spacious with a 3x3x3 seat layout. Cabin crew service is adequate, and the inflight entertainment is excellent.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Jakarta
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"cramped 3-3-3 seat layout"

(Netherlands)

Was looking forward to experience Qatar Airways Boeing 787, but disappointed by the cramped 3-3-3 seat layout. Cabin staff service was adequate and efficient, but maybe not 5 stars. The inflight entertainment on was great. Qatar Airways has competitive pricing, which is something to consider when purchasing a ticket.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Doha
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes