Qatar Airways

I recently flew Qatar Airways from London to Bangkok via Doha, returning from Ho Chi Minh City. Around 1.5 hours into your journey you get the meal service. This wasn't preceded with a drinks service, the drink was served with the meal, and service was incredibly slow. After the trays were collected, cabin lights are dimmed, and turned back on two hours before landing where you are given a snack (on the 6 hour leg from LHR to DOH this meant no more than two hours between meals). The snack is cleared but there was still 1.5 hours of the flight remaining - this second service could take place a little later into the flight. Cabin staff should bring a tray of drinks around occasionally but on my flight having a chat in the galley seemed to take priority. If laptops should be turned off during landing / take off the staff should enforce this rule, not just leave it as they do the cabin check. Blankets and headsets should be collected before landing in my opinion. I have recommended this airline but it was a border line decision (swayed by good prices and on time performance).

Bangkok to Edinburgh via Doha, after a disappointing outward flight, Qatar Airways service on the return leg was much improved. They still were out of champagne on the Bangkok to Doha leg (rose only) but the food and service were great. Being my first time on an A380 with bar, after dinner we spent a short time there and the staff were absolutely delightful (and they found some white Krug champagne too). The space on both the A380 and Boeing 787 was almost identical and very comfortable. My only gripe is that on the morning flight from Doha to Edinburgh we were hungry and had breakfast shortly after take off on a 7.5 hour flight. By 5 hours into the flight all we had been offered was drinks, tea and coffee. After mentioning I was peckish, I was given a packet of chocolate cookies. About an hour out of Edinburgh, the cabin crew discreetly asked the few passengers who looked hungry if they wanted a snack and brought out some bits and pieces (I had ravioli and someone else a cheeseboard). I got the feeling this was leftovers rather than an actual snack service since they kept running out of dishes and not everyone received something. Maybe a little self-help sandwich bar would work on this flight?

Edinburgh to Doha. Plenty space, comfortable seats and smooth flight. Service was poor though. Only 24 Business seats yet ran out of champagne before take off, ran out of soup, cold starter, and cheese board - suggested I take crackers and share with the person next to me. Then ran out of NZ Sauvignon Blanc and offered dessert wine instead. Made a formal complaint but I'm still waiting for a response.

Qatar Airways flight from Doha to Edinburgh arrived on time and the service provided by the cabin crew was superb. The entertainment system and food was also excellent. The only problem - the seating configuration is too cramped and uncomfortable especially on a 8 hour flight. All in all a good flight.

Flew from Manchester to Goa via Doha with Qatar Airways. Check in very good, fast and efficient, fast tracked through security then to the lounge in Manchester. Boarding very quick and flight on time, first leg on an A330, the seats very comfortable and fully flat. FA very nice and efficient, landed in Doha ahead of time. Went straight to Qatar Airways business class lounge, in my opinion better than some top hotels I have stopped in (wish we had had a longer stopover). Then to goa via A320, again FA very nice and efficient, this aircraft very small seats not very comfortable only recline so far (a 3hr flight). Landed in Goa ahead of time again, return journey on A320 again to Doha, slight delay on leaving Goa so didn't have time to visit lounge in Doha. Boeing 787 this time to Manchester, what a plane in business class 1x2x1 configuration seats very comfortable, service once again very good, FA a credit to the airline. I didn't sample any food as I slept for 6hrs of the 7hr flight. I will definitely be flying again with Qatar Airways, hopefully they will sort a different plane from Doha to Goa.

London to Dhaka via Doha with Qatar Airways. It was a good experience although I didn't like the food. The seating was comfortable and we were supplied blankets, pillows and an amenity kit. The inflight entertainment was okay and the cabin staff were friendly and smiled a lot. When we landed in Doha it was fine and we transferred and had no delay. Overall I would recommend this airline.

Ho Chi Minh City to Doha on Qatar Airways. Ground services relatively efficient, the SGN lounge was full, limited selection of food and beverages. Nice clean aircraft, new seat design recently installed - comfortable and roomy with good IFE. Catering on board was disappointing, chosen entrée and dessert were unavailable - I was offered captain's meal instead but declined. Service chaotic, then all meal choices suddenly available 2 hours into flight. Champagne available on tarmac, ordered more for post takeoff only to be told later that there was no champagne available for the flight, several wines also out of stock. This was the most chaotic food and beverage service seen on a Qatar flight, staff were largely indifferent. Wine list on the route appears to have been downgraded since early 2015 and amenity kit appears to be shrinking. Otherwise the flight was non-eventful, arrived Doha to a bus disembarkation for a full A330 which was not enjoyable.

Inflight, Qatar Airways are fine, with good IFE, food and service. However, when things go wrong it was different. The BKK-DOH flight was ready to leave when they decided to take 2 people off (no idea why) and whilst their luggage was being removed the gurney hit the side of the plane and caused some damage. Not the fault of the airline, this stuff happens. After 2+ hours on the plane with no information we disembarked. After getting breakfast, I noticed there was a new gate on the departures board. Arriving at the gate, there were around 300 people crowded round a desk with 2 computers and 5 staff, who were apparently trying to get people on different flights. After 3 hours without any discernable progress someone came and told us to move to a lounge. Staff disappeared for 5 hours. Eventually we were told we were moving to a hotel. Having been rushed through customs, our guide ran off leaving me to go downstairs to the Qatar office to find the bus. We were given contradictory information or none at all and the management of the problem was lamentable. Eventually got on a KLM flight 36 hours later (having been told the previous evening that they couldn't book me on another airline). A dreaful experience and I would be reluctant to fly with them again.

Doha to Dubai and I was upgraded to First Class as the flight was fully booked, and I have a gold card of Qatar Airways. This A320 had new seats which can be folded down to a full flat bed. The crew was very friendly, they served arabic coffee and a delicious cold meal.

Perth to London via Doha with Qatar Airways, and cannot fault them. It was a great experience to fly with them. The seats have so much room and comfort, the food is amazing, inflight entertainment with so many options! Our luggage all arrived safe and sound after the stopover. Don't have anything bad to say about our experience.