Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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9/10

"staff is very friendly"

(Saudi Arabia)

Riyadh to Lahore via Doha with Qatar Airways, and it is a good airline. Staff is very friendly as well as cooperative. Aircraft are in good condition and there IFE system is up to date. Seats on A350 from Riyadh to Doha was very good but for Doha to Lahore they had A330 with seats like an average 4 star airline.
AircraftA350-900 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRUH to LHE via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"seats were more comfortable"

(United Kingdom)

Manchester to Cape Town via Doha with Qatar Airways. The flight was smooth but the outward journey became rather uncomfortable due to lack of space. The person in front of me reclined their seat which made it worse. My TV screen became far too close. Doha to Manchester journey was much better as the plane was older. There was more space and seats were more comfortable. The food and drinks service was limited. We needed more water, juice, or even a glass of wine. We were given a small amount with our meal but not enough. The meals were nearly all the same. too much chicken and poor vegetarian option. Some of the food was poor. The film selection was okay. I would want to travel business class if I were to use Qatar Airways again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to CPT via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"service and food very good"

(Norway)

Qatar Airways from Oslo to Doha on the Boeing 787. The service and food was very good as always in Qatar Airways, but the Boeing 787 was very cramped for a long houl aircraft. The seat was uncomfortable and the window shades was often regulated by the cabin staff.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"check in baggage was delayed "

(Singapore)

Singapore to Paris via Doha, and Qatar Airways has the reputation for being the best five star airline in the world. Especially their A350's are outstanding. However, some cabin staff were not friendly. My check in baggage was delayed and did not arrive in CDG airport. They expected to delivery the bag to me in one half day but I haven't received it yet after one whole day.
AircraftA350 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to CDG via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"unforgettable journey"

(Azerbaijan)

Baku to Frankfurt via Doha was very comfortable, lovely crew and the world's newest aircraft A350. That was my first time to flying with Qatar Airways, I'm student from Azerbaijan. And that was my dream to fly with A350. The ticket was so cheap, that I could buy this ticket. Thanks to Qatar Airways for unforgettable journey.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGYD to FRA via DOH
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was very good"

(Spain)

We flew Qatar Airways from Madrid to Doha on a Boeing 787 and onto Bangkok on the A380, and return. All 4 flights on time and check-in procedures quick and efficient. Onboard the service was very good and seats comfortable and easy to control. I enjoyed the meals I chose and had no problem obtaining my first choices on any of the flights, although on the second leg on both flights I only wanted breakfast. However, my husband was disappointed the vegetarian meals he had pre-ordered. Onboard the staff didn't acknowledge he had ordered a special meal, he was just handed the standard business class menu and had to point out his pre-order to the attendant. If a special meal is ordered it seems only the main course is changed. He had to have the Arabian mezze as a starter. The first vegetarian main course he was served (Madrid-Doha) was a disaster. It was described as Asian vegetarian and was just vegetables and rice and had to be sent back for reheating. On the return journey he abandoned special meal orders and chose the vegetarian option from the main menu instead which were much better. Lounges at Madrid, Bangkok and especially Doha were good, and I was able to take a shower in the very nice private bathrooms in the Al Mourjan lounge in both directions, much appreciated to freshen up between flights.
AircraftBoeing 787 / A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAD to DOH via BKK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"swayed by good prices"

(United Kingdom)

I recently flew Qatar Airways from London to Bangkok via Doha, returning from Ho Chi Minh City. Around 1.5 hours into your journey you get the meal service. This wasn't preceded with a drinks service, the drink was served with the meal, and service was incredibly slow. After the trays were collected, cabin lights are dimmed, and turned back on two hours before landing where you are given a snack (on the 6 hour leg from LHR to DOH this meant no more than two hours between meals). The snack is cleared but there was still 1.5 hours of the flight remaining - this second service could take place a little later into the flight. Cabin staff should bring a tray of drinks around occasionally but on my flight having a chat in the galley seemed to take priority. If laptops should be turned off during landing / take off the staff should enforce this rule, not just leave it as they do the cabin check. Blankets and headsets should be collected before landing in my opinion. I have recommended this airline but it was a border line decision (swayed by good prices and on time performance).
AircraftA33o / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSGN to LHR via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was much improved"

(United Kingdom)

Bangkok to Edinburgh via Doha, after a disappointing outward flight, Qatar Airways service on the return leg was much improved. They still were out of champagne on the Bangkok to Doha leg (rose only) but the food and service were great. Being my first time on an A380 with bar, after dinner we spent a short time there and the staff were absolutely delightful (and they found some white Krug champagne too). The space on both the A380 and Boeing 787 was almost identical and very comfortable. My only gripe is that on the morning flight from Doha to Edinburgh we were hungry and had breakfast shortly after take off on a 7.5 hour flight. By 5 hours into the flight all we had been offered was drinks, tea and coffee. After mentioning I was peckish, I was given a packet of chocolate cookies. About an hour out of Edinburgh, the cabin crew discreetly asked the few passengers who looked hungry if they wanted a snack and brought out some bits and pieces (I had ravioli and someone else a cheeseboard). I got the feeling this was leftovers rather than an actual snack service since they kept running out of dishes and not everyone received something. Maybe a little self-help sandwich bar would work on this flight?
AircraftA380 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to EDI via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"ran out of champagne"

(United Kingdom)

Edinburgh to Doha. Plenty space, comfortable seats and smooth flight. Service was poor though. Only 24 Business seats yet ran out of champagne before take off, ran out of soup, cold starter, and cheese board - suggested I take crackers and share with the person next to me. Then ran out of NZ Sauvignon Blanc and offered dessert wine instead. Made a formal complaint but I'm still waiting for a response.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEDI to DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service provided was superb"

(United Kingdom)

Qatar Airways flight from Doha to Edinburgh arrived on time and the service provided by the cabin crew was superb. The entertainment system and food was also excellent. The only problem - the seating configuration is too cramped and uncomfortable especially on a 8 hour flight. All in all a good flight.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to EDI
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no