Qatar Airways

Zagreb to Melbourne via Doha. We checked in at Zagreb for Doha, it was a very quick check-in and a very easy check in to. Staff were helpful and quick to help. The seats were comfortable and the entertainment system was new. we had a 30min delay and we were not told why. Flight service was good and an aerobridge was provided at Doha and we made our way to the Melbourne flight. New aircraft refurbished with state of the art seats and quite big screen, great service from cabin crew and we got to Melbourne on time. Great service and definitely consider flying them again.

✅ Verified Review | When boarding I realized the plane was changed without being notified at check-in. Instead of single window seat on an A350 I got a neighbor next to me on an old B777. After take-off the massage function went on and could not be switched off. The apologetic cabin crew director tried to help, rebooted the system several times but could not fix the problem. As there was no other seat available, I had to stay in my allocated seat and I ended up sitting upright, where the impact of the massage was a bit less then in any other position. Instead off sleeping in my bed/seat I got a massage for the 6 hour flight. The experience was like a joke, although the crew was friendly and apologizing.

✅ Verified Review | Doha to Paris with Qatar Airways. A great flight, near perfect, because I like the semi-open yet private configuration on the new 777, even soft lighting is an improvement. The seat is one of the best, the flat-bed is smooth. For me the Qatar Business Class is the best. The meal service is first class like : you can choose meal time and a-la-carte. In this case, either a supper or breakfast (as flight departs 1:20am) and serving time is at your choice. You pre-order your choice. Pyjamas and Armani overnight kit are provided. The Indian dish is delicious though I shall skip the Arabian courses. A most comfortable flight.

✅ Verified Review | Taif to Bangkok via Doha with Qatar Airways. 8th June 2016 TIF to DOH A320 Excellent flight. No Business class seats so the leg was in First class. Catering excellent and service on board was second to none! The crew was extremely attentive hat off to the cabin services supervisor and her staff. The Food was superb and the in flight entertainment very good for short haul. The Qatar business lounge at Hamad airport was dry (no alcohol) because it was Ramadan. This for an international traveler transiting through an airport is a big thumbs down for me as I like a glass of wine with my meal. This in future will cause me to chose another airline during this time of year. The second leg was on a Qatar A380. Again excellent service although with 50 plus business class seats the boarding was a bit like economy with a posh seat. Takes a long time to give the personal service I like when boarding. IE welcome drink, towel, pjs and menus etc. The cabin services manager must have seen me frowning and I got everything pretty sharpish after that. The in flight entertainment on this leg kept locking and needed resetting. Also people using their own headsets had damaged the headset jack that resulted in loss of quality of sound in my seat. The food was superb again. I enjoyed being able to walk around and use the the stand up bar and lounge area at the back of the business class section. This is very nice and it stops people gathering in the galley area to get drinks and chat. Qatar always provides me with outstanding service and I love flying only with them if where I am going is one of their routes. Well done to all the staff who took care of me on this flight. Hats off to you!!

Manchester to Islamabad via Doha with Qatar Airways. A very pleasant flight Manchester to Doha - excellent cabin crew service. Due to light load plenty of rows were empty and pax were able to lie flat if they so wished. A7-BAX was a new aircraft and the new type of seats were found to be much more comfortable than the earlier ones. Flight departure was on schedule and arrived early which gave us a comfortable time-gap to transfer to another flight. For lunch there were 3 options and the ones we ordered were very palatable, snacks were readily available throughout the flight. The transfer service at Doha airport was exceptionally good - we had requested wheel chairs and were provided electric 'buggies' from one end of the terminal [B] to end of terminal C and so onto terminal D as well as being escorted onto the bus and up to the aircraft door - we experienced no hassle at all and would like to thank Qatar Airways ground staff and Doha airport. The flight from Doha to Islamabad was operated by an A320 A7-ADG a mid-aged aircraft, however the cabin was well maintained and the washrooms were clean - we found this surprising as our experience on this sector has been somewhat different on other airlines. The service by the cabin crew lived upto the 5* image, however we felt a major shortfall in the dinner offered - only one option of poor quality rice and a spicy curry. The absence of a modern IFE, not even a map display was available, led to tedium. Flight crews on both sectors provided a very smooth flight.

✅ Verified Review | The Qatar Airways gate security personnel at Doha airport asked some passengers including me to "empty the contents of your briefcase and carry-on, in as many bins as needed". For me it took 3 bins, with all the items sitting in the bins for all to see as they rolled along the conveyor belt and reappeared at the other end of the scanning machine while I walked through the people-scanner. When I tried to retrieve my 3 bins at the other end of the conveyor belt, they were not contiguous, and the first was widely separated from the last, with other people's bins in between (I remember seeing other people's dirty laundry, family pictures, a jewelry box, and wad of cash). It was not trivial to re-pack the 3 bin contents into the bags - at the hotel it had taken me half an hour, but I managed to do it in 10 minutes, still too long for the impatient security staff. I heard some of my companions in misfortune use words like never again and this is the last time.

✅ Verified Review | Early evening Qatar Airways flight from Zurich to Doha. Check-in at the announced check-in opening time (3 hours before schedulded departure). Lots of passengers already waiting in line. Only three check-in agents on duty. Schedulded departure time was 18.30 hours, 18.25 hours take-off. Flight was not full - I had a bulkhead seat just behind Business-Class. Friendly welcome by the mostly Thai crew onboard. Seat was comfortable, screen and earphone quality outstanding and the entertainment selection classy which means a lot of arthouse movies and first rate recordings of operas and classical music available. Toilets were clean and roomy - impressed by the mood-lighting. Instead of the usual cold white lighting: warm and red colours which even made the "necessary" a pleasant and entertaining experience. Only disappointment was the food: quality, presentation and quantity were nothing to write home about. I had salad and apple-pie dessert but left the main course untouched. There is room for improvement. However on the plus-side drinks-rounds were frequent. Captain announced an early landing at Doha but due to heavy traffic we just got off the plane at the scheduled arrival time. If it were not for the disappointing food and the lack of staff at check-in I would have rated this trip with 10 stars.

✅ Verified Review | I used to regard Qatar Airways as one of the very best airlines in the world. This was based mostly on my journey taken in 2014 from Warsaw to Hanoi via Doha. I was impressed by the quality and standards QA presented then. This is why this year (after traveling with Emirates in 2015) I decided to fly with Qatar Airways to Sri Lanka from Warsaw. Unfortunately this time I was left disappointed. 1) Changing an aircraft - choosing QA I was tempted with advertisements of a brand new Boeing 787 Dreamliner. I chose the connection offering this very plane, but a few months later it was changed for one of the oldest machines used by QA - Airbus 340. 2) On board service - in 2014 every passenger was given a travel set (earplugs, toothbrush etc), during my last flight (which was overnight) no such thing was available. 3) Meals - in 2014 there were two meals served (main dish and a snack) now it's only one. 4) No snacks were available during my QR664 flight (unlike in 2014) 5) Drinks - QR boast about being the one air company offering champagne in economy class. No such thing was available, neither on my first flight from Warsaw to Doha this year, nor during flight from Doha to Colombo. These are not very big problems, but they have left me thinking it was only two years, so many changes and all of them for the worse.

I recently flew Qatar Airways from Dallas Ft Worth to Cape Town via Doha, and returning from Cape Town to London via Doha. Crew was professional, however inconsistent - some happy and some basically stoic. Dallas to Doha was mixed - excellent food, amenities and seats/beds. Service felt a bit robotic. Doha to Cape Town also mixed - food, seat/beds, amenities were great, and the service was partially good, yet some didn't appear happy. Entertainment system did not work for part of the flight, and selections were limited. Doha Airport business lounge is on point; especially in the dining area - sincere and accommodating. Cape Town to Doha at the gate, was horrible - the woman who verified/scanned the boarding pass was so rude, and it unfortunately set the tone for me that day. Flight Director was a great, sincere guy, and asked all Business Class passengers how their experience was, prior to boarding. I shared, and could tell he was concerned by my feedback, and went above and beyond to make certain I had an excellent, on board experience. The 787 is a great product in Business Class, as was the food. DOH to LHR on the A380 - from check-in at the gate, a separate level for boarding. This was a positive journey from check-in to arrival at LHR. The attention by the crew was wonderful. (LHR-LAX was a code-share with American Airlines in Business Class, which is great on their 777-300ER )

✅ Verified Review | Los Angeles to Doha in Qatar Airways Business class. Check in was uneventful at LAX’s Terminal 2 and the Maple Leaf Lounge was very run of the mill. The 16hr ultra-long-haul flight was superb from embarkation to curbside. Qatar Airways shines with the onboard service, meals and wine. Food quality was outstanding and it was great to dine on demand on this super long flight – I ate three times. Service is top notch being professional, prompt and always accommodating. The seats are large and super comfortable, with mattress, soft pillow and blanket. Only downside was I had a window seat so I did have to jump over the legs of fellow seat mate. To me a small price to pay for such a huge bed. Arriving into Doha was seamless with separate customs and immigration that looked more like a lounge than a normal customs area. This trip was definitely 5 stars – the return flight was completely different.