Qatar Airways

✅ Verified Review | Flights were on time, good food, very comfortable seating with plenty of legroom. But above all, fantastic service. We flew to from Colombo to Frankfurt and Zurich to Colombo. On the flight back, I had a heavily swollen ankle. The Qatar Airways staff were extremely helpful and provided me with a wheelchair at the Zurich airport and also in the Hamad International Airport in Qatar. Really appreciated the care.

✅ Verified Review | I returned from London Heathrow to Shanghai with Qatar Airways. Check-in was done online. Lounge at LHR Terminal 4 is superb. I had lunch in the lounge to save time for a good rest on this short 6 hours flight. Cabin was clean and seat was comfortable. Inflight service was much better than the outbound flights, definitely 5-star service. Would recommend and fly again.

✅ Verified Review | I booked a ticket from Pisa to Auckland via Doha in business class. A week after booking I was informed about re-routing. I spoke with call centre and asked to fly via SYD, and to my surprise I was asked to pay additional charge - due to Qatar Airways representatives I have to pay or wait around two weeks to find out management decision. Due to complications in my future travel plans I decided to refund ticket. In call centre I was told I have to do online, then wait 5 days for reply back. However it may take 28 days.

Sydney to Manchester via Doha with Qatar Airways. First flight from Sydney to Doha was full, seats quite narrrow so not a lot of space. Cabin crew very nice and helpful with all meals and friendly to my 3 year old. Food okay, usual chewy bread rolls and salads etc. No extras seemed to be available between meals as with other airlines. Doha Airport was a great experience, fantastic airport with great facilities and lots of space. Good kids entertainment area. Flight from Doha to Manchester was half empty, which probably made the trip a great experience as so much space to spread out in. Again cabin crew great and very helpful.

✅ Verified Review | Be aware if your flight is delayed. QR1111 Bahrain to Doha was delayed by at least 2 hrs which meant I would miss QR904 to Melbourne. I was fortunate to notice this on flight information screen of the lounge I was in, and; the staff there got me on a Gulf Air flight to Doha so making my connection. Had I not seen the notice board I'd have missed my connecting flight. Qatar Airways on the ground were found wanting. Doha to Melbourne flight was a good experience all around once in the air with good IFE, good food and attentive staff. This airline has to keep customers updated at all times especially on delays, offering quick alternatives to help passengers. They maybe 5 star in the air but are nowhere near this on the ground.

✅ Verified Review | Qatar Airways on an old Boeing 777 from Doha to Sydney. Luckily the business class was half empty. I sat in the middle row and nobody next to me. The seat was worn and the bed was one of the most uncomfortable experiences . The personal light, remote control and cabin crew call button did not work. Luckily this worked on the the empty seat next to mine. The crew was apologizing, but even several tries to reboot the system did not help. So I moved to the other seat. The food service had difficulties to cope with me sitting in another seat : now I was in a seat being served by the other crew. Food was poor as well. The Miso soup was lukewarm without taste and the lamb was overcooked. All in all a very disappointing experience. Although the always smiling cabin crew director tried everything at the beginning to limit the damage; after some time even his smile faded away.

✅ Verified Review | Munich to Doha with Qatar Airways, and the crew on the Boeing 787 was friendly and efficient. The food looked good, nicely presented but soup was cold and fish was dry. The best was the Haagen Dazs ice cream. The entertainment system was limited with not many new movies, classical music in audio is close to non-existent. No information was given about a change of the aircraft : instead of the A350 we got the B787; instead of the confirmed seat in the middle section of business class, the new seat is in the noisy last row! At check-in I was told that the luggage will be tagged only to the last destination of Qatar flights which was Sydney. They would not tag luggage to connection flights such as Virgin Australia, who are not part of oneworld alliance

✅ Verified Review | Flew Qatar Airways from Muscat to Kochi via Doha. The service provided in Business Class was top notch. Dining at the Business Class lounge at Hamad International was excellent. After lunch, chose a quiet room to rest little as there was six hours in transit for my onward flight. In the quiet room I could not rest due to heavy "snoring" from the next quiet room. So I took a tour around inside the new airport. I reported to Gate 8 one hour before my connecting flight to Kochi and noticed that the flight to Kochi will be full. I will give a thumbs down for their service from Doha to Kochi. A330-300 was old but clean, amenity kit provided in the Business Class was really nothing on this short 4hr 25mins flight. Crew were rushing which caused spilling two glasses of Orange Juice on a lady who was sitting next to me. Seat comfort and IFE were good. Looking forward for my return flight in June 2016.

✅ Verified Review | Doha to Shanghai with Qatar Airways. Boarded just after 2am for a 2:50am departure. I planned to go right to sleep and asked a FA to make up my bed just after boarding. I was informed that there are no 'mattresses' and quilts on this flight as it is under 8 hours duration. The FA told me it is a flight duration of 7h50m. The QR website and my electronic itinerary, sent to me by QR, shows the flight as 8h30m. For a flight that leaves DOH at nearly 3am, one would expect that in a business class that has lie-flat seats that QR would have proper bedding, same as on all flights to/from the US, Australia, S. Africa, etc. The FA working my side of the aircraft in the second cabin of business class was cold and generally unfriendly - unusual for QR where the FAs are usually very personable and obliging. She more or less tossed everything at me and had a hard time cracking a smile before marching back to the galley. If you fly in business class with QR to China, bring your own bedding!

✅ Verified Review | Doha to Ho CHi Minh City with Qatar Airways. Check-in at the new Doha airport in the business class area was a delight. Met by Qatar Airways staff at my taxi, and they unloaded my luggage and escorted me to a check in desk. Check in, dedicated security and passport check was very speedy. Once in the departure lounge, I did have a little trouble finding the Al Mourjan business lounge. It's up an escalator, just to the left of the big yellow teddy bear. Superb lounge. Flight departed on time from Gates D - please be aware that the D gates are a long walk from the lounge - the terminal shuttle train is not yet running. Aircraft configured 2-2-2 and we took 2 together by the window and aisle. The seats are fully lie flat, but the foot space is a little small. The seats in row one seemed to have a larger foot rest area. The inflight entertainment had a lot less choice than on the Boeing 787. No wifi on this plane. The dining experience was the same as on my previous report from Manchester to Doha but the menu was different. As the flight departed at 2.30am, we chose a light meal and then had something more substantial near the end of the flight. On demand dining allowed you to chose what you want and when you have it. Flight landed early and disembarking speedy with business class being allowed off first.