Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2405 reviews
7/10
5 star Skytrax Rating
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10/10

"what an amazing flight"

(Australia)

Verified Review | Perth to Manchester via Doha. What an amazing flight. Comfort from Perth to Doha was excellent, seats are huge and the flight crew were amazing. Food and drinks were excellent. The Doha to Manchester route was unlucky in that we had to return to Doha because of a cracked window but both the air and ground crew were very professional keeping us informed of what was happening. Yes, we were delayed but safety comes first. We were put on a second Boeing 787 and again the crew were fantastic, food excellent and I will not hesitate to fly Qatar again. Having been a Qantas gold member and used Emirates to normally fly Perth to Manchester I will now be using Qatar as my airline of choice.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePER to MAN via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"quality not as expected"

(France)

Verified Review | Tehran to Paris via Doha. I had flown with Qatar Airways 4-5 years ago two times and I believe their food quality and service was much better. This time, I received quite same I was offered on my initial leg of my flight and the quality was not as expected. When I requested for extra bread they refused the request. The staff didn't behave patiently enough. I'm comparing with my previous experience flying with Qatar Airways.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIKA to CDG via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service and food excellent"

(Malaysia)

Verified Review | Bangkok to Doha. In Bangkok they use Thai’s royal first class lounge, just an average facility with no spa offered (only for TG's first), foods are average and limited choice - however the staff service is truly a royal first class experience. Onboard the A380 well design space 1-2-1 design with 8 first class seats, the seat are very comfortable and beautiful layout, good amenity kit with full size perfume, large vanity room. A busy bar shared with C class etc. Service and food excellent, choice of Russian Oscietra caviar, Billecart Salmon rose champagne etc, the best place in the air for F&B choice and services
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBKK to DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"food was tasty"

(Romania)

Verified Review | Shanghai to Doha with Qatar Airways. Easy check-in, fast security control, good quality lounge in Shanghai airport with buffet, large selection of beverages. Flight attendant polite, introduced himself. Food was tasty, well prepared and more than enough. Seat was completely reclining, with good possibility to sleep. Flight on time, overall a very good experience.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePVG to DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"overall experience was okay"

(India)

Verified Review | Flew Mumbai to Atlanta via Doha with Qatar Airways for the first time and had a great experience. I was a little disappointed with a few aspects. The seat was very comfortable with amazing legroom and backrest / headrest. The welcome amenities were quite good and useful. However, the entertainment system technology needs a lot of thought - the right button on one of my co-passenger's screen didn't work which left her with only 4/5 movie options and was very annoying. Even though they have a great selection, the hardware needs an upgrade. The call attendant button or light button did not work on my seat remote control. Also, I had multiple issues with air hostesses both on Mumbai-Doha and Doha-Atlanta leg. Even after the call attendant button was pressed, none of the air-hostesses paid attention and I had to call them while they were passing by in the aisle. I could see 3-4 other attendant lights switched on but nobody came by for 10 minutes or so. The meal timings were really bad. After they served us brunch at 11:30 AM Doha time, no food was served till almost 6 PM. Having reached Doha at 5 AM, just having 1 meal till evening was not what I had in mind. When asked for food, the air hostess said we will be serving sandwiches in some time. The overall experience was okay but had these issues not been there, it would have been amazing.
AircraftBoeing 777-200LR
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBOM to ATL via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff on the flight were exceptional"

(Australia)

Perth to Venice via Doha with Qatar Airways. My husband and I enjoyed our flight to Venice. The staff in Perth checked us in very efficiently. The staff on the airline were very accommodating. Arrived in Doha on time. Staff on the flight from Doha to Venice were exceptional - made the flight very enjoyable.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePER to VCE via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"the food service was meagre"

(United States)

Verified Review | Los Angeles to Johannesburg with a long layover in Doha. The seats assigned seemed to be entirely random, no effort was made to keep us together, preference for window or aisle were largely ignored. My seat gave average legroom and width. The arms of the seat on the Boeing 777LR only go up about 3/4 of the way making it extremely difficult to get out of the row, especially when the seat in front is reclined. If there are empty seats you can't lie down unless you can fit under the partially extended arms. We had a 15+ hour flight from Doha, we departed about 8am from Doha an average breakfast was served at 9am, we received a bag of chips about 5 hours later. They came around with drinks several times and our choice was a juice or water, drinks were served at room temperature no ice was provided. After 8 hours from breakfast they served us a small chicken or vegetarian pasty with a small brownie; a fuller selection of drinks was offered, no ice unless you asked. After 6 hours with no snacks they offered a dinner. I thought the food service was meager and food quality was average, snacks were nearly non existent. Drink choices during the flight were minimal, the lack of ice was disappointing. I picked Qatar Airways because I read many glowing reviews about extra service and space, but found the flight in economy very average. The entertainment options were very good, but my remote on the trip to Johannesburg did not work properly, on the return trip the remote would not stay in place and hung down on the back of the seat. On the 8 hour flight to Johannesburg they offered after departure and a small pastry after 7 hours, no other snacks were offered. There are 4 bathrooms on the Boeing 777 in economy and nearly a constant line of people waiting to use them. We ran out of hand towels on my flight after about 5 hours. I was underwhelmed by the service, economy I would rate as average. If you are flying economy take some snacks and adjust your expectation to average service.
AircraftBoeing 777-200LR
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to JNB via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"don't bother booking seats"

(Australia)

Perth to Venice via Doha. Excellent airline. Flights were on time. Food was great. Leg room was adequate. FA's were excellent. My only complaint was, that I had seats booked for over 10 months and then a few weeks before the flight, they changed my seats. I rang them and they said it was probably because of medical reasons, that the people sitting in my seats needed access to the toilets etc. When we got on board, the 4 seats in question were occupied by young men travelling alone? On the way back, one seat was left vacant, totally wasted. So, the moral of the story is, don't bother booking seats. They gave our away seats for some unknown reasons and wouldn't change them back. They even had my husband and I sitting in different parts of the plane when they changed them and didn't notify me. It was only that I went on line to have a look, that I noticed the changes. Luckily, there were still 2 seats together that I could change to but nowhere near where I wanted to sit. Also, the Check in at Venice Marco Polo Airport was chaotic. Slow, disorganised and the check in people were rude!
AircraftA330-200 / Boeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePER to VCE via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"forgot again my requested meal"

(Germany)

Verified Review | Flight from TXL-CGK via DOH return. At Berlin, unfriendly check-in staff with a lot of queing during check-in process in Berlin and they did not tolerate an excess of luggage - make sure that your cabin and checked-in bagage are correct before check-in counter. I requested VGML meal, but they forget it and gave me chicken instead. Flight DOH-CGK return was pleasant and nice trip. During flight DOH-TXL, they moved my seat without any notice and reason and they forgot again my requested meal.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTXL to CGK via DOH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a very good airline"

(United Kingdom)

Flew Manchester to Goa via Doha, very easy check in, lounge in Manchester not the best but think there was some improvement works being carried out. On boarding shown to our seats by a very nice cabin attendant, drink and towel soon as we sat down then FA came round to take our order for the meal. Seats on both aircraft very good, preferred the Boeing 787 as a bit more privacy than the A330, lie flat beds, IFE worked very well both on the outward and inward journey, food was very good, very good joice and very tasty. Business class lounge in Doha in my opinion is a lot better than some 5 star hotels I have stayed in, pity did not have time to spend a bit more time in there. All in all a very good airline and I am already booked for another flight to Goa in November Really can't understand some of the negative reviews on here, but some people just like a good old moan for the sake of it.
AircraftBoeing 787 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to GOI via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes