Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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10/10

"perfect staff, always helpful"

(Czech Republic)

Verified Review | Pleasant flight from Copenhagen to Kuala Lumpur via Doha and vice versa. I had been looking forward Qatar Airways flight and I got exactly what I had been dreaming of. Absolutely perfect staff, always helpful, polite and nothing was problem. Aircraft was clean and IFE, food and beverages was excellent. In summary, everything was excellent. I look forward to my next flight with Qatar Airways.
AircraftBoeing 787-8 / B777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCPH to KUL via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a lot more leg room this time"

(China)

Verified Review | Shanghai to Madrid via Doha. The first leg from Shanghai to Doha was terrible - seats were so cramped with the 3-4-3 seat configuration on the B777 that my knees nearly touched the seat in front of mine and I'm only 5'5, plus I didn't have room to stretch out my legs due to the entertainment system box at my toes. The flight attendants had forgotten that I had requested a vegetarian meal, (fortunately there was a vegetarian option on the regular menu) and they kept waking people up for the meal service even though our flight left Shanghai at midnight. The saving grace was the amenity bag. However, when we boarded our flight to Madrid, it was like two completely different airlines. The Boeing 787 was spacious, and the flight attendants were friendly and the vegetarian options were tasty - the other passengers even asked if they could have what I was having. Our flight back to Shanghai was a marked improvement on the first flight. Even though it was a Boeing 777 again with the 3-4-3 seating, we had a lot more leg room this time around. The service was more in line with what we experienced going to and leaving from Madrid. I would give them a perfect score if it wasn't for that first leg.
AircraftBoeing 777-300ER / 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePVG to MAD via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"in the air everything wonderful"

(Malaysia)

Verified Review | Kuala Lumpur to Paris and back via Doha in business class. You may experience some very minor hiccups or confusion on the ground, especially ex-Doha (e.g. I'm not sure why placing the correct luggage tag on my suitcase required a meeting of three ground staff - they never explained what the issue was. I got the impression that European travelers tend to receive colder treatment than others, but that is not exclusive to Doha airport. But once you're in the air, everything is wonderful. The crew treat you like an old friend. The service comes across as not only efficient and courteous but warm, sincere and lighthearted when the occasion calls for it. Well done. I will be back.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKUL to CDG via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff are always nice"

(Germany)

Munich to Bangkok return via Doha with Qatar Airways and only one flight had a delay (1h). That was the only bad thing I had to say. The seats are good, but it could be a little wider. The meals are good, typical airplane food. The staff are always nice and help me all the time.
AircraftA380 / Boeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMUC to BKK via DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"the A350 but switched to B787"

(Singapore)

Verified Review | Singapore to Rome return via Doha. Staff seemed eager to please but performance is below our expectations. Staff forgot to hand out amenity pouches or pyjamas for the 7.5 hrs Singapore to Doha and vice versa flights. Main entrée choice was limited to only 3 choices. Seat was comfy enough but on the B787 it lacked storage. From what I read, seats in the A350 seemed to have more storage. Flights from Singapore to Rome and vice versa were supposed to be the A350 but switched to B787 a few months before departure - really disappointed with this. Business lounge in Doha was great, far better than SQ lounge in Changi Airport. But they did not have the a la carte menu and Krug Champagne on the Mezzanine floor restaurant. A sign of cost cutting measure? The range of Asian movies onboard is also very limited. Worst of all, their flights seemed to depart at odd hours, for example 2.30am from Singapore to Doha and vice versa.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSIN to FCO via SIN
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"functioned to perfection"

(Vietnam)

Verified Review | Saigon to Phnom Penh return in September 2016. Short flights, good service on ground and in the air. Everything functioned to perfection, inc. precision, luggage, lounge access for their Frequent Flyers. It’s nice to have an international route on a local stretch which sets new standards for the region. Check in took only a minute, very few passengers on this route. Onboard FA’s were polite, correct, professional, focused and caring – however, service was limited to approx. 10 minutes of effective service (flight took only 45 Minutes of time), but drinks with options were provided. Only for 5 minutes were seatbelt sign switched off. The lounges used in SGN and PNH are 3rd party lounges but both of excellent quality. Especially, the new Plaza Premium lounge used in Phnom Penh was an outstanding, positive surprise with all facilities (incl. fitness room!) and foods.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSGN to PNH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"what an amazing flight"

(Australia)

Verified Review | Perth to Manchester via Doha. What an amazing flight. Comfort from Perth to Doha was excellent, seats are huge and the flight crew were amazing. Food and drinks were excellent. The Doha to Manchester route was unlucky in that we had to return to Doha because of a cracked window but both the air and ground crew were very professional keeping us informed of what was happening. Yes, we were delayed but safety comes first. We were put on a second Boeing 787 and again the crew were fantastic, food excellent and I will not hesitate to fly Qatar again. Having been a Qantas gold member and used Emirates to normally fly Perth to Manchester I will now be using Qatar as my airline of choice.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePER to MAN via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"quality not as expected"

(France)

Verified Review | Tehran to Paris via Doha. I had flown with Qatar Airways 4-5 years ago two times and I believe their food quality and service was much better. This time, I received quite same I was offered on my initial leg of my flight and the quality was not as expected. When I requested for extra bread they refused the request. The staff didn't behave patiently enough. I'm comparing with my previous experience flying with Qatar Airways.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIKA to CDG via DOH
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service and food excellent"

(Malaysia)

Verified Review | Bangkok to Doha. In Bangkok they use Thai’s royal first class lounge, just an average facility with no spa offered (only for TG's first), foods are average and limited choice - however the staff service is truly a royal first class experience. Onboard the A380 well design space 1-2-1 design with 8 first class seats, the seat are very comfortable and beautiful layout, good amenity kit with full size perfume, large vanity room. A busy bar shared with C class etc. Service and food excellent, choice of Russian Oscietra caviar, Billecart Salmon rose champagne etc, the best place in the air for F&B choice and services
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBKK to DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"food was tasty"

(Romania)

Verified Review | Shanghai to Doha with Qatar Airways. Easy check-in, fast security control, good quality lounge in Shanghai airport with buffet, large selection of beverages. Flight attendant polite, introduced himself. Food was tasty, well prepared and more than enough. Seat was completely reclining, with good possibility to sleep. Flight on time, overall a very good experience.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePVG to DOH
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes