Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2404 reviews
7/10
5 star Skytrax Rating
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3/10

"food was among the worst"

(United States)

Verified Review | New York to Bangkok via Doha. The food was among the worst I've had on a major carrier. It took a long time for them to remove our trays, over 30 mins after serving. The snacks were paltry and seats were no more than average. It was about the best entertainment system I've seen on long haul flights. My pillow went below my bottom instead of my head the seat was so uncomfortable. The flights from Doha to Bangkok had particularly bad food, no middle eastern food was offered which I found strange. My chicken and potatoes with vegetables reminded me of a discount meal. The lounge had good food and a nice shower, but had a smoking room coupled with poor ventilation. On 3 of the 4 flights you could get 15 minutes of free internet, after which it cost 20 USD for 200 mb. Quite expensive for Internet onboard these days. Too bad, I had such high hopes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Bangkok via Doha
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"decent, spacious seats"

(Greece)

Verified Review | Check in at Athens Airport was very fast and easy. The A330 we flew on towards Doha was a nice aircraft, decent, spacious seats, good inflight entertainment and also was half full which allowed for empty seats next to me which is always great. The cabin crew were professional, polite and efficient. Inflight food was also of good quality with two options available. We arrived on time in Doha and all was good. Doha to Dubai we flew with the new A350. Unfortunatelly it was a LATAM A350 which Qatar leased off them which was not as good as Qatar own ones but still for a 1hr flight its fine. All in all a very good journey.
AircraftA320/200 & A350
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Dubai via Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"staff were extremely helpful"

(Greece)

Verified Review | Flew back home with Qatar. Flight from Dubai to Doha was done on the A330. A quick busy flight which landed on time and all was good and efficient. Flight from Doha to Athens was done on Qatar's small A320 however it waas a very comfortable plane with spacious seats, inflight entertainment and the best thing is that it was almost empty which allowed empty seats next to passengers. The staff were extremely helpful (even approached me as a frequent flyer and greeted me). Food and beverages good as well. Cant fault it.
AircraftA330-300 / A320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Athens via Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"a leased A350 from LATAM"

(Netherlands)

Verified Review | Doha to Munich. As a solo traveller I hate their 2-2-2 configuration in the Boeing 777, which they fly from Amsterdam. To avoid this I use Belgium, Germany or even Skandinavian as starting point for my trip, since Qatar Airways uses the 787 or new A350 to Doha. I was unpleasantly surprised to find out that Qatar Airways uses a leased A350 from LATAM on their Doha-Munich route. The config in business class in this plane is 2-2-2 and more cramped than the 777. Toilets were messy, service below par and sitting near the window means climbing over your fellow passenger. This was the second plane change for the worse in 5 months.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Munich
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"A pleasant overnighter"

(United Kingdom)

Verified Review | Kuala Lumpur to London via Doha. A pleasant overnighter, departing Kuala Lumpur at 02:00, on which I got more than six hours sleep on the Boeing 787. I love this aircraft's cabin air quality. The seat is great and the 1-2-1 Business cabin is cosier than Qatar's A350 or 380. It left right on time. The Doha to London sector was a 777 with an older 2-2-2 layout and product, which my partner and I are usually quite happy with. But it does look and feel dated, compared with the latest Qatar Airways Business product. My seat seemed to dangle at the end, so didn't go completely flat. Still, this aircraft type will shortly be retrofitted with Qatar's latest Q Suite. Catering was good, in that as an alternative to the main breakfast offering, there were also several delicious alternatives. Cabin crew were excellent. The only issue was the frustrating 30 minutes holding before landing at Heathrow. But we still made it to the gate on time.
AircraftBoeing 787-8 / 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to London via Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"last flight was disappointing"

(United States)

Verified Review | My last flight from Doha to New York JFK was disappointing. Upon boarding, a couple in Business Class insisted to have their child, booked in Economy, upgraded and made a scene when it could not be arranged. In the process, several passengers were asked to change seats, some accepting and some not. The FAs stood by. The old Business Class seats in Boeing 777s are well below those found elsewhere. The food and amenity kits have been very downgraded. The winesremain very good. If you happen to like dark chocolate, you are not in luck. The boxes of four have been replaced by single milk pieces. The robot-like unsmiling service (with the exception of the perfectly charming Flight Service Director who acknowledged the facts and wrote her own report) was performed with no grace. Call buttons had to be pressed several times to be acknowledged. My IFE handset was unreliable, touch screen on the main video is too far to be easily accessed. In Doha, I found food availability and service in the Business Class lounge badly reduced. None of this is tragic and I very much realize the "Let them eat cake" aspect of such criticism.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to JFK
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good flights with average food"

(Germany)

Verified Review | Brussels to Singapore via Doha. Efficient check in at Bru airport, no priority security clearance for Qatar passengers. Qatar uses the BA lounge, which is rather basic. Boarding fast and organized. Seat on both flights identical, the great herringbone seats. Very comfy with lots of storage space. Service impeccable, food ex Brussels very average, slightly better ex Doha. Doha lounge massive, with good drinks, but average food. The place lacks soul. I had the chance to compare the B787 and A350 here, and the 350 wins with flying colors. Much quieter than the Boeing 787, the air is significantly less dry, the window shields more sophisticated, and even the toilet flush worked better. It feels more spacious and elegant than the 787. Overall good flights with average food.
AircraftB787, A350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBrussels to Singapore via Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Good food, excellent wines"

(Vietnam)

Verified Review | Kuala Lumpur to Copenhagen via Doha in March 2017. The ticket was the return travel on an extremely cheap economy ticket purchased for less than 500 USD several months prior to travel. Despite the ticket is in O-class, and thus not upgradable, they sent me an offer 2 weeks before to pay 400 USD extra for the last sector to CPH. I could not resist as this also gave me access to Al Mourjan Lounge in Doha, where I spent 15 hours, which I don’t mind. First sector: in Kuala Lumpur I tried all 3 lounges offered (Plaza Premium, Golden Business, and First Class). All were good. As the flight was only 30-40% full and as I am elite flyer they gave me 4 seats on the A340-600 to stretch out. In economy I was pampered throughout. Special meal accommodated and other meals offered. Drink rounds very, very frequent and staff super alert. IFE fine. At arrival in Doha only bus transport available to Terminal. Second flight on a Boeing 787-8, flight on time. Contact-gate in Doha. That makes things much easier and allowed for leaving the lounge late as the walk took only 5 Minutes from lounge to aircraft. Good service onboard, despite business class was full. Good food, excellent wines, poor beers. It annoys me that they request charity support from passengers for the “Educate a Child” charity. They want people to put money in envelopes onboard! I find this extremely intrusive and disrespectful to passengers.
AircraftA340-600 / Boeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKUL to CPH via DOH
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"superb food and wine list"

(Switzerland)

Verified Review | Smooth flight experiences on both ways from Zurich to Doha with Qatar Airways. Excellent business class layout and seats. Superb food and wine list. Only negative was that the screens on my seats were not touch screens and the navigation with the handset was a little difficult, because the touch screen there was to small for my fingers.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZurich to Doha
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"choose the front row"

(Switzerland)

Verified Review | Doha to Colombo return. The A340 seat layout is 2-2-2 style similar to Lufthansa. Seat comfortable, only minus is the rather narrow space for your feet. If you can, choose the front row, where the foot space is bigger. The IFE screens are big and as touch screens very responsive, excellent. Amenity kit on the flights to and from Colombo are more basic than on other international flights, but it is only a 4h 30min flight. Flight from Doha left 50 minutes late due to a medical emergency on board before take off. Return flight uneventful with on time departure and early arrival.
AircraftA340-600
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Colombo
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes