Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2404 reviews
7/10
5 star Skytrax Rating
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5/10

"not as comfy as I was expecting"

(Sweden)

Verified Review | Colombo to Stockholm via Doha. Colombo to Doha in business class on A340 and not impressed. The seats 2-2-2 setup were not as comfy as I was expecting and did not recline to full flat. The entertainment system had sound issues. The breakfast out of Colombo was not impressive. Overall might fly business again on Qatar Airways, but not on an A340.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteColombo to Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(South Africa)

Verified Review | Milan to Cape Town via Doha. As a Gold Member for the past three years, Qatar Airways standards remain high when it comes to safety, professionalism, cleanliness, punctuality, and they are really trying hard to ensure passengers comfort. They crew are friendly and competent, food and wine is very good; ground assistance is good, they take care and ensure you board the flight when the time on the ground between flights is rather short. If we really wish to knit pick we could ask for an added mattress during overnight long flights or an L size of the grey pijama : the XXL given if oversize for most.
AircraftA330-200 / Boeing 787-8
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMilan to Cape Town via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"cramped 3x4x3 seat configuration"

(Germany)

Verified Review | Berlin to Denpasar via Doha. Website crashed and prices were inconsistent for me. Closing only via hotline possible. Berlin Airport check in with a long queue. Hand-luggage was weighed. Boeing 777 was new and cramped with a 3x4x3 seat configuration, I saw a little amount of lavatories. Menu was average nothing worth of mentioning. Seat width feels narrow to me. Inflight entertainment ok. Service understaffed to my eyes. Doha Airport was stressful for me, and unwelcoming. The premium classes may be worth of travel - the Economy is definitely not considered the current alternatives.
AircraftA330 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTXL to DPS via DOH
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Meal served not up to 5 star mark"

(United Arab Emirates)

Verified Review | Dubai to Amritsar via Doha. Flight from Dubai to Doha on A350 was comfortable. Flight Attendant smiling and attentive. Hot Snack Box with OJ is served on this 40 minute flight. Hence a quick busy shuttle flight which landed on time and all was good and efficient. After reaching Doha moved to Departure Hall. Hamad airport is dark and not properly lighten up. Our onward flight to Amritsar was from gate C24 which is on the ground level. The place looks does not provide good travel experience. Boarding started zone wise an hour earlier but still bit chaotic. We are bussed to the aircraft. The aircraft was A321 which is full. The seats were not more than average and feel bit cramped. Refreshing towel pack handed out but no menus were given. Drinks are served with meal but no refill offered. Meal served is not up to 5 star mark and average. It took a long time for flight attendant to serve the meal and to take away trays after finishing the meal. The flight departs at 02:20 am and reaches by 08:15 am. It would be better and appropriate if they serve breakfast on this sector rather than serving dinner. There was a long queue for going to washroom after the meal. The good thing about this flight is that it departed on time and reached on time that too 10 minutes early and inflight entertainment was good.
AircraftA350 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Amritsar via Doha
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"A321 legroom was good"

(United Arab Emirates)

Verified Review | Amritsar to Dubai via Doha. Flight from Amritsar to Doha on A321 which was well maintained and legroom was good. The boarding started an hour earlier but not done zone wise and took almost 30 minutes to board the plane. No greetings from crew when boarded. The A321 is full and it would be better, if they deploy a bigger aircraft. The flight attendants were just doing their job and not smiling. Refreshing towel pack handed out and menus were given. Drinks served with meal but no refill offered. Meal served out of Amritsar was not up to 5 star mark and very average dinner. Veg Biryani with one small teaspoon of lentils and tasted bland. Desert of Mango Kheer tasted better. The main course is small. No tea or coffee served after the meal and you have to ask for this. Inflight entertainment was good. But the touch screen option takes longer time to do the action assigned. The good thing about this flight is that it departed 10 minutes before time and reached 20 minutes ahead of its scheduled arrival time. On reaching Doha, bussed to the arrival hall which is just 5 minutes ride. As there is no other flight arrival quickly pass through security for transits and then straight to departure hall. Flight to Dubai on A321 was comfortable. Flight attendants were smiling, attentive and doing their job with passion. Considering it a 5 star airline, no water or welcome drink was served, but a hot snack Box with OJ is served on this 40 minute flight. Hence a quick busy shuttle flight which landed on time and all was good and efficient.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmritsar to Dubai via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Wonderful first class journey"

(Malaysia)

Verified Review | Doha to Bangkok. Wonderful first class journey from Doha airport check, immigration process to Al Safwa lounges all stamped with first class service and privileges. My flight was an overnight and as only two passenger on the first class cabin, the seat next to me was turn into bed for me, wonderful services and meal, the best airline.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDoha to Bangkok
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"All in all a great journey"

(Greece)

Verified Review | Return trip from Tokyo Haneda with the Boeing 787 to Doha and then onto Athens with the A330-200. Qatar Airways uses Japan Airlines lounge which is fantastic. The flight to Doha was very good. Once again the food was lovely and the plane comfortable. The host on my side was talking a bit casually and not as professional as others, but the one on the side of my fiancée was extremely polite. The A330 to Athens also nice and comfortable and the staff very attentive. All in all a great journey.
AircraftBoeing 787 / A330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo to Athens via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"again everything was perfect"

(Greece)

Verified Review | Flew on Business class with Qatar from Athens to Tokyo Haneda via Doha. First leg of the flight was on a A320 with the old layout of business class seats which are the worst from what Qatar has to offer as they don't go into bed mode and aren't as nice as the newer ones, but it was ok for a 4.5 hour flight. Service was good and so was the food offered. On the second leg of the flight we flew on the Boeing 787. Indeed a spectacular aircraft with great layout, vey comfortable seats. The amenities given along with slippers, and pyjamas were top quality. The staff were very attentive and again everything was perfect from start to finish, Can't fault it.
AircraftA320 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAthens to Tokyo via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"provide passenger's needs anytime"

(Philippines)

Verified Review | Dammam to Manila return via Doha. I have been flying with Qatar Airways, particulary on the Boeing 777-300ER from Doha to Manila, for a couple of years now in business class with much satisfaction. Each year, some additional nuances are added to make the flight more pleasurable. This last flight was on seat 2A (Dammam-Doha, A330-200) and 2K (Doha-Manila-Doha, B777-300ER) and 2A (Doha-Dammam, A320). Cabin crew make extra efforts to provide passenger's needs anytime. Food options are very good. One note however, I still prefer the Armani amenity kit of the past rather than the latest one. I suppose Qatar Airways would like to consider utilizing a newer aircraft on certain days like the A350 or Boeing 787-8 on their Manila route (or Southeast Asian route generally).
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDammam to Manila via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"A34 legroom was pretty huge"

(Germany)

Verified Review | Munich to Colombo via Doha with Qatar Airways. The check-in on Munich Airport was very fast and easy, but the first flight was operated on a LATAM Brasil A350, which was less comfortable than proper Qatar aircraft. The meal aswell as the service on board was quite good, but not better compared to other airlines. Doha Airport was really great and modern, but because of the big delay, I didn't have that much time on the airport. The second flight was pretty similar to the first one, but luckily it was operated by a Qatar Airways A340-600 and the legroom there was pretty huge. All in all the flights on Qatar Aiways were pretty good and comfortable.
AircraftA350 / A340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Colombo via Doha
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes