Porter Airlines

Not Verified | Do not take this airline if you are worried about getting to your destination on time. First flight delayed causing me to miss connection. Didn't rebook me on a connection until the following day. Couldn't wait that long. Rented a car in Toronto and drove to Montreal. Told me to pound sand on getting a refund for the inconvenience they caused.

Not Verified | The most wonderful staff I have ever met. It was the staff that inspired me to write this review. Because it was an ordinary flight, similar to other flights, but we had one trouble, in which case they usually get off the plane, and it doesn’t matter that the problem is not the fault of the passenger. So, all the staff with a great desire to help, solved our problem and we still flew. This is a real concern for passengers, the human factor, which is just on top in this flight! I want to thank each one separately Charito, Murielle, Jeleesa, captain Matthew, captain Jay

Not Verified | Our flight with United to Vancouver from ROC was canceled due to weather and could not be rebooked for 2 days. We had to be in Vancouver to catch a train. After frantic searching for an alternate travel plan we found Porter Airlines. Jumped in the car, drove 2.5 hours to Toronto and arrived in Vancouver only 3 hours later than original schedule. Everyone from check in to flight attendants was wonderful. As was food and drinks. We are returning now and upgraded to premium seats. Enjoying the same fabulous experience with Porter. Thank you!

✅ Trip Verified | I am a person in a wheelchair needing special assistance. Due to the unpredictable weather of the day I chose to fly home flights where a mess. During this time I hasd the best care and would like to acknowledge the men that assisted me on and off the planes via the 'stair climber'. They were amazing and made all the crazy antics of the day bearable. Thank you so very much, you did an excellent job and it is because of you two I would fly porter again.

✅ Trip Verified | Flight cancelled due to weather conditions. Re-scheduling suggestion didn't work for me, so I cancelled the booking and requested a refund. Horrible customer service, took 30 days for first review. They refused to give me the money, only a credit. But I am a foreigner not planning to use Porter anymore, and don't have friends in Canada to transfer the credit. So the money stays with Porter, who didn't provide the service, that blames the weather, but I am the one who got screwed. Seems a thieves' practice.

✅ Trip Verified | I was scheduled to fly from Quebec City to Toronto on Sunday, 11 June at around 4:30 PM. The flight was first delayed by 50 minutes and was later cancelled. No explanation was given for why this occurred. There was no Porter representative at the gate that we could talk to or that could help us figure out our next steps. All we received was an email automatically notifying us that we’ve been booked on a flight at 9:30 AM the next day. They did not even offer a voucher for a hotel, despite the fact that they were forcing us to stay in Quebec City overnight. With no one at the gate to help us, we were all forced to call Porter representatives and were put on hold for at least 30 minutes to figure out if we can be put on an earlier flight that same day. After I finally get through to someone, I was informed that there is indeed another flight on Sunday to Toronto that goes through Montreal via Air Transat. I asked to be rebooked on that flight and the representative did so, but when I went to pick up my boarding pass for the new flight from Air Transat, I was told my name was not even on the flight manifest. After a two-hour back and forth between the two airlines (Porter insisted that I was booked on that Air Transat flight, according to their records, while Air Transat literally showed me the flight manifest that did not have my name on it - of course, by that time that flight to Montreal had already departed), Porter said the earliest flight they could put me on now would be on Tuesday. I demanded that Porter refund me fully for the flight at that point. To their credit, they did issue a refund thanks to an incredibly kind and compassionate employee on their customer service line who stayed with me on the phone for those two hours to help bring me some kind of resolution to this awful situation, and who advocated for me to get a refund despite it being against Porter’s official policy (if they reschedule you on another flight within 48 hours, they don’t issue a refund). After getting a refund, I booked a 5:00 AM flight on Air Canada for the next morning. Thanks to Porter’s incompetence, however, I was forced to pay for a hotel room out of pocket as I couldn’t leave until the next morning, and the Air Canada flight cost me $100 more. All in all, Porter cost me $250 that basically just went down the drain and that I’ll never get back, for absolutely no reason other than their pure incompetence. I basically ended up paying $750 in total for this short one way flight, thanks to Porter’s incompetence. I will never fly Porter Airlines again. All of this could have been remedied if they had a person at the gate from the beginning. That was the absolute bare minimum and they could not even deliver that.

Not Verified | This was my first and last time flying with Porter. This airline has no business charging to bring a carry on. I can understand when budget airlines like Ryanair do this - you can pay 50 bucks or even less for an hour flight so you know they will charge for every little thing. With a price of 250 bucks round trip from Ottawa to Toronto, I was shocked when I checked in online and they wanted to charge for a carry on bag. The price of the ticket is definitely not good value if it doesn’t even include such a basic thing. For some unfathomable reason, it’s also more expensive to get a carry on rather than check the bag. Never again. Other things I noticed were the flights were delayed more than once in both directions and the staff were not particularly friendly at all. I had a miserable experience with Porter and would never recommend them. I’ll drive or take Air Canada next time I make the trip.

✅ Trip Verified | I was on flight PD2363 on June 8th. All around great service from start to finish. Flight attendants were very accommodating and attentive. My first experience with this airline.

✅ Trip Verified | Our experience with Porter has been amazing so far! The day before our flight, I went into cancel my father's flight as he was not able to join us on the trip anymore, and realized I ended up cancelling the entire reservation with the three flights for us and not just my father's. So the next morning as soon as the call center was open I called to see if they could reinstate our flights. The staff was very kind and accommodating and was able to work this out in time for our 8am flight! I couldn't believe this as most airlines are not very flexible with their cancel and change policies. The inflight experience was also great. I love that there are no middle seats. The staff was very kind and you get free snacks, meals and beer and wine on the flight! I felt so spoiled! This is something that I have rarely received on economy flights. Thank-you Porter! We will be flying with you again.

✅ Trip Verified | I am a frequent business traveler and have never experienced such poor customer service as I have with Porter. My flight from Boston to Ottawa was cancelled initially due to weather - this happens and I completely understand. They rebooked me on a flight the following morning so I had to get a hotel for the night. The following morning the flight was cancelled due to their computers (which seem to go down A LOT by the way!). They then rebooked me on a flight that evening that was again cancelled due to fog. Now, all other airlines were flying but Porter could not because they only have turbo props which apparently can't fly in the fog. They rebooked me for the next day (now two days after I was supposed to get in) and after waiting at the gate for any opportunity to get on a flight, I managed to squeeze on after a total of 21 hours of delays. When I submitted a request for compensation, I was told that the number of minutes of delay for circumstances outside their control (999 minutes) was greater than the minutes of delay within their control (578 minutes) and therefore, my request did not qualify for compensation. They wouldn't even pay for my hotel or meal expenses that I incurred as a result... Customer service was horrendous.