Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 235 reviews
4/10
4 star Skytrax Rating
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1/10

"never recommend them"

(Canada)

Trip Verified | Toronto to Newark. Porter is the west airline. My flight was delayed 45 minutes and then cancelled. I was then booked onto a flight 9 hours later. There was no communication. In fact, only if a person is standing at the screen at the airport, there is no indication of what is happening. Sure, there are updates on you’re phone but no announcements. Beyond poor communication, the attendants are obviously poorly trained. I went to the counter to check on my delay. As the attendant is checking my flight status her phone rings. She picks up and walks away without explanation. I stood there for 10 minutes before her colleagues decided she should help me. My return flight was equally dissatisfying. Without any explanation, I was delayed an hour and just made my connection. I cannot understand how this airline believes a few free cookies and water will be compensation for all the turmoil they cause passengers. I would never recommend them. Even if I paid double, I would prefer to fly their competitors which seem to have better on time performance.
AircraftQ400
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteToronto to Newark
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the customer suffers"

(Canada)

Trip Verified | Newark to Toronto. Porter cannot manage even minor weather delays without spiralling out of control. Delays from minor interruptions get exacerbated with each successive flight. A brief ground stop due to lightning (let's say one hour for example) throws them so far off their game that cascading delays occur and translate into 3 and 4 hours delays of later flights and ultimately result in complete cancellations, without compensation. Either their scheduling is too tight to deal with relatively minor hiccups or they have such low priority at US airports that they lose landing/takeoff spots with no ability to recover. Either way, the customer suffers, communication is terrible and recourse is nonexistent. I do not understand how they get away with labelling delays and cancellations as "weather" (ie. you are out of luck for compensation) only because the fiasco began with a minor weather event but was actually caused by Porter's own overloaded and badly managed business model. In July, only 34 percent of porter flights from Newark to Toronto departed on time. This is outrageous. Over 30 percent of these flights were excessively delayed. Fully 10 percent were cancelled entirely.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNewark to Toronto
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed and then canceled"

(Canada)

Trip Verified | Ottawa to Halifax. The flight was first delayed and then canceled. I tried to talk to the customer service and they said as the problem is from the weather, it's not their fault and all they can do is refund my tickets. They didn't help me with any compensation; taxi or hotel, even though it was late at night and I was visiting Ottawa at that point. They kept saying, it's not our fault, its the weather. In conclusion, avoid it.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOttawa to Halifax
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"frustration after frustration"

(Canada)

Boston to Toronto. My original flight for Friday was cancelled, and they rebooked me in on Saturday afternoon for 4:55pm. No attempt was made to cover the extra night of accommodation that I had to pay for. The new flight that I was on was delayed several times until 6:20pm, then the flight was delayed while we were on the runway before takeoff, then delayed again when we arrived in Toronto before we disembarked. It was constant frustration after frustration with Porter - they sent a voucher for $50.00 that expired the day of, and I didn't see it until the next day anyway! Called to speak about remediation for the multiple delays and cancellation, was put on hold for a full hour, and then the response was slightly less than helpful - they told me to email them and wait for a response that could take up to 15 business days. I will never fly Porter again, not even if they paid me to do it!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBoston to Toronto
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"was a significant delay"

(Canada)

Trip Verified | I booked a flight from Toronto to Chicago round trip. In both routes, there was a significant delay. Porter airport in downtown Toronto felt like a WWI shelter. I received an email that the flight is rescheduled after the actual time of departure was passed. And this scenario was repeated 4 times, a result of a 4-hour delay--although it was a beautiful summer day. The way back from Chicago to Toronto, the flight was also delayed, this time with no email notification. Not a reliable airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Chicago
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancellation of my flight"

(Canada)

Trip Verified | Toronto to Halifax via Ottawa. The cancellation of my flight turned a weekend trip to explore a new province meet up with a friend I hadn't seen for 14 years, and fishing on the ocean for the first time into spending 8.5 hours on the phone. Their representatives tell me that while they are very sorry but they were only able to put a note saying to give refund when requested. At first it looked like $1300 loss of the weekend I was able to get down to 40% at this current time via 10 hours on the phone in total. I really feel that the raccoon should be a weasel at this point for their mascot. Nothing against weasels but the way they will hide behind legal disclosures can only be described as such.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToronto to Halifax via Ottawa
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not arrive home until tomorrow"

(Canada)

Trip Verified | Newark to Toronto. This airline knows how to frustrate travellers. Flight was originally supposed to leave at 410pm, 6 different time changes later it’s 630pm and there is yet another delay. There are no clouds in the sky and the sun is shining as I write this review. The best part is that my original flight was yesterday at 4pm. As I talk to other passengers, I find out that some were supposed to fly out today we’re bumped to earlier flights today. Thank you Porter for making sure you ruin flyers who were supposed to leave yesterday by letting others scheduled to fly 24 hours after you ahead of them. Speaking to your staff on site, not one of them cared or tried to do anything differently. So much for enjoying the long weekend with our families, there were 7 of my coworkers that were put off by this. Now I get to sit and not arrive home until tomorrow - 48 hours after my original flight (we had to pay for our flights today too!)
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNewark to Toronto
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never taking Porter again"

(Canada)

Trip Verified | Toronto to Quebec City. Ridiculous! Flight is delayed because they overbooked it. They're offering 400$ to take the next flight which is 2 days later. In downtown Toronto it barely covers a night in a hotel, not to mention food costs, etc. And they're threatened to cut people based "on priority". Never taking Porter again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteToronto to Quebec City
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"adding 30 minute delays"

(Canada)

Trip Verified | Quebec City to Toronto. Delaying the flight 1 hour and 45 minutes while adding 30 minute delays every 25 minutes. Porter offered no apologies or accommodation. Then after landing, they held us in the airplane for 25 minutes. This was the first and the last time I'll be using Porter.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteQuebec City to Toronto
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not take this airline again"

(Canada)

Trip Verified | Washington to Toronto. My flight was delayed by 3 hours going to Washington and again 3+ hours on the way back. Both times the communication was not existent and the customer service the worst I've experienced. They lied every 30min and what they told didn't match the delay emails we would receive. Even the flight attendants from Washington to Toronto couldn't crack a smile which could have gone a long way considering the terrible experiences and lies we had just endured. Upon arriving to Toronto already at risk of missing my connection. That flight was delayed as well. I explained my risk and not one person attempting to help or call to say I'm coming. Nothing! I then was searched not once, not twice but 4 times, before I could run to my gate just in time to have the gate attendant shut the door. All I received from there were excuses and blame on me, instead of an apology on behalf of the company. Completed disappointed and will not take this airline again.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWashington to Windsor
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no