Porter Airlines

Not Verified | My family member passed away unexpectedly and I was not able to take my flight. I called to cancel and they said sorry but we cannot return your fare. So you are going to keep my money and also charge someone for the seat I won’t be in. So you are making double the money off one seat. People don’t expect for family members to pass unexpectedly there should be some leeway on these types of spots people are put in.

Not Verified | Flown with Porter Airlines 3 times. Very friendly staff and great in flight service for food and drinks however they delayed my flight 3 times. I was supposed to leave at 5:15PM and was supposed to be in Ottawa at 7:00PM then i was boarding and then they delayed the flight because the A/C was broken so i wait to 9:30PM and i get to Ottawa by 11:00PM! and i found it was expensive 1000 just to go to Ottawa but overall its good.

Not Verified |  This airline doesn’t allow you to have an electronic boarding pass unless you purchase a reserve ticket. If you get a basic ticket they force you to go to the counter to pick up your ticket. Once we picked up our ticket they randomly weigh the carry on and if you’re over 9kgs they force you to check your bag and charge you over $50 an make you check the bag. They attendants don’t weigh all the carryon but if they do and you are over the 9 kgs you will have to pay. Horrible experience and inconsistencies. Poor experience not sure if I will use them again or recommend them. Everyone should have access to their boarding passes and if your going to weigh a carryon, do it for all, don’t single out people.

Not Verified | Amazing airline. On time. No middle seat. Food choices to purchase are amazing and healthy. Staff are great I will look for Porter to make my next flight reservations

Not Verified | Just wanted to say how great this airline was, lots of room nothing was to much trouble. Very friendly staff, used it twice once from Toronto to Halifax and the return. Great on both journeys

Not Verified | Very disappointed with Porter airlines. First time flying with this company. This is a connecting flight from Italy. We arrived in Montreal at 4pm and it is now 7:45 pm and they have delayed our flight 4 times now.. This company including the airport are very unorganized and quite simply put a disaster. Will never fly with Porter again.

✅ Trip Verified | The flight was short, relatively comfortable but my on-board small bag was taken from all passengers and stored as luggage. I received my bag with a broken handle (the top of telescopic handle that one uses to roll the back instead of carrying it). As directed by their rep, I filed a claim online with a picture as there was no one to talk to me at the airport, and that I never gotten a reply. Re-visited the website to follow up, and I sent an email, but after over a month now, I received no answer, and it looks like I may never receive one.

✅ Trip Verified | Everything went so smooth with the flight. The crew were fantastic, five star plus the food was great. Haven’t had such good food on a plane and just loved everything Porter did for us.

✅ Trip Verified | Everything is wonderful! It's my first flight with free Internet. They serve various snacks, various drinks (red and white wine, types of juices, coffe, tea) free. Crews very polite and kind, the plane clean. Thank you Porter and I hope you keep your advantages.

✅ Trip Verified | This complaint regards to the ground-crew at Pearson airport. My wife needs assistance with a wheel chair. This assistance was requested and acknowledged when tickets were booked. Upon arrival at Toronto airport there was a wheel chair and porter to assist. The porter pushed the chair to the end of the disembark corridor to the departure lounge, stopped in the centre of the entrance and walked away. He never returned and so after waiting 20 minutes or so, I took care of the issue myself, pushing the wheel chair, together with 2 carry on suitcases, etc. As a result , it took approximately 2 hours from the time we landed, to the time I finally reached the rental car location. I understand the company supplying this service is on contract to Porter, but ultimately it is a Porter issue. There would appear to be no supervision, no accountability, thus personnel who do not care about customers. This lack of service is appalling considering it involves aged and disabled customers