Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 376 reviews
4/10
4 star Skytrax Rating
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1/10

“This was a terrible experience”

(Canada)

Not Verified | Our flight was cancelled due to weather in NJ 30 minutes before we were supposed to take off. The flight we got re booked on is for another day. The Porter staff informed us because it was a circumstance out of their control they could not provide us with housing until our flight. Even when we showed them the notice on Porters website stating that “if a delay is expected overnight we will provide hotel or other reasonable accommodation, including transportation to and from accommodation.” Not only did they just say nothing could be done when this was brought to them they were in fact rude. I will never be flying Porter again. This was a terrible experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Toronto
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still have not gotten our luggage"

(United States)

Not Verified | Worst airline I've ever experienced. First they cancelled our flight few hours before the flight time, rebooked us later that night and the only option was not a direct flight. We had to fly to Ottawa and transfer again to Toronto. They also needed us to claim luggage and check in again at Ottawa. But when we arrived at Ottawa, there were no luggage at all at the baggage claim. Two other passengers were also there looking for their bags but no luck. The staff there said "I have a feeling that your luggage will be in Toronto when you guys get there, because it's not here and it's not in Boston. Now you guys must run to the gate since we are holding the transfer flight for you." And so we did. But there was no luggage waiting for us in Toronto. We all filed a report there. The next few days we kept calling them asking for status, but no update until the fifth day. But instead of apologizing to us, they blamed us for not getting the luggage at Ottawa, and they do not want to take responsibility at all. As I'm writing this review, we are still communicating with them and they have not been helpful at all! And we still have not gotten our luggage back yet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Toronto via Ottawa
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they offered no hotel for the night"

(Canada)

Trip Verified | Problems happen, but getting on a plane and sitting in for more than 1 hour and after that time you announce canceling the flight for a problem in your washroom is ridiculous. I was supposed to depart Calgary at 13:35 and arrive at 19:25 Toronto time. Great that they rebooked for me and my wife on the next available flight and which was the next day early morning (6:30 am) and they offered no hotel for the night. Their answer was since you booked through a third party, which was Expedia, then they have to reimburse your stay in a hotel, we cannot guarantee reimbursement for any hotel expenses for this night. The only good thing they did, provided us with breakfast vouchers from the Airport. I understand that but it's not fair leaving your customers stranded in the Airport with no clue. I thank Expedia for assisting us in getting a voucher for a 100 CAD to get a sleep at least with dignity.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"treatment is inexcusable"

(Canada)

Not Verified | Why is Porter cancelling so many flights out of Thunder Bay?. Mondays morning flight 2630 845 cancelled Sunday at 3pm (flight crew shortage) , rescheduled to 2638 at 730 that evening. Cancelled at 316 pm just before flight time, crew out of position due to maintenance. A promised reschedule shortly never happened - it’s been 2 days. I am out a lot of money and experienced a lot of angst to find another airline to get me to Toronto for an important family event. I always spoke highly and enjoyed many good years of flying Porter with I and my husband VIP members, but this type of treatment is inexcusable. We have two more flights booked for time sensitive events coming up over the next few months and have lost all confidence Porter will be able to fulfill honouring our booked and paid flights. We can only assume that with their aggressive flight expansion out west, they have effectively abandoned efficiently serving their original “bread and butter” route schedules.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Thunder bay
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall better than Air Canada"

(Canada)

Trip Verified | Overall better than Air Canada (Timmins- Toronto). I fly this route frequently using both airlines (Porter & AC- maybe AC more often than Porter). This review does not relate to the quality of service by check-in agents & ground staff in Timmins. -Much cheaper ticket than Air Canada, better service with kinder flight attendants, better selection of snacks & beverages (AC only gives prezels + water). Aircraft has roomier seats with more space to put bags, generally cleaner; new aircraft, In-flight magazine available. Don't fly to Pearson unless you absolutely have to because Toronto City airport has more efficient service options. Efficient luggage handling, faster exit from aircraft & options to collect bags directly after landing right at the gate. There is a free & fast shuttle bus to Union station with wifi, then take UP express onto Pearson. (Unless you have a short connection under 3 hours departing from Pearson or you have checked bags to struggle with, then fly with AC to directly connect at Pearson. Disadvantage: AC has a better frequently flier program; AC has better French services. Both airlines frequently cancel and have poor customer service dealing with missed flights.
AircraftDash 8-400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTimmins to Toronto City
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I would love to book my future travels with them"

(Canada)

Not Verified | This is my first time to fly with Porter Airlines, I heard about this airline from a family member. I was a little confused to book my flight with them or choose WestJet or Air Canada but at the end I booked it through Porter and after flying with them I was so relived that I made a best decision for my trip to fly with Porter. Overall experience from the booking online to the customer service agent contact to check in to fly back and forth to my destination was simply awesome. Staff at the airport and inside the plane (Cabin Crew) were totally professionals. Service that they offered I have never received on any other domestic flights. I would love to book my future travels with them without any hesitation. I am a tall guy but the leg room was simply amazing for a person of my height. I wish they continue providing the same services and include more destinations to there routes. Best of luck to the whole team!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"one of my best flights"

(Canada)

Not Verified | It was my first time flying with Porter Airline, so I was a bit worried, especially because the airfare was much less expensive than many other airlines. However, this was one of my best flights ever, and from now on I will use Porter Airline whenever I can.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"A very unprofessional and unpunctual staff"

(Canada)

Not Verified | Never again will I be booking a flight using this airline. For context, my family and I are going on vacation to BC to visit Banff. We arrived at the airport at 4am since our flight was at 7.48am. Not until a couple of minutes before the flight did they finally come for the check in. Mind you they had a whole line behind us from the counter to the airport door. A very unprofessional and unpunctual staff. Never again would I even consider booking a ticket from them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMontreal to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not take this airline"

(Canada)

Not Verified | Do not take this airline if you are worried about getting to your destination on time. First flight delayed causing me to miss connection. Didn't rebook me on a connection until the following day. Couldn't wait that long. Rented a car in Toronto and drove to Montreal. Told me to pound sand on getting a refund for the inconvenience they caused.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdmonton to Montreal via Toronto
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The most wonderful staff"

(Canada)

Not Verified | The most wonderful staff I have ever met. It was the staff that inspired me to write this review. Because it was an ordinary flight, similar to other flights, but we had one trouble, in which case they usually get off the plane, and it doesn’t matter that the problem is not the fault of the passenger. So, all the staff with a great desire to help, solved our problem and we still flew. This is a real concern for passengers, the human factor, which is just on top in this flight! I want to thank each one separately Charito, Murielle, Jeleesa, captain Matthew, captain Jay
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes