Porter Airlines

✅ Trip Verified | I was on flight PD2363 on June 8th. All around great service from start to finish. Flight attendants were very accommodating and attentive. My first experience with this airline.

✅ Trip Verified | Our experience with Porter has been amazing so far! The day before our flight, I went into cancel my father's flight as he was not able to join us on the trip anymore, and realized I ended up cancelling the entire reservation with the three flights for us and not just my father's. So the next morning as soon as the call center was open I called to see if they could reinstate our flights. The staff was very kind and accommodating and was able to work this out in time for our 8am flight! I couldn't believe this as most airlines are not very flexible with their cancel and change policies. The inflight experience was also great. I love that there are no middle seats. The staff was very kind and you get free snacks, meals and beer and wine on the flight! I felt so spoiled! This is something that I have rarely received on economy flights. Thank-you Porter! We will be flying with you again.

✅ Trip Verified | I am a frequent business traveler and have never experienced such poor customer service as I have with Porter. My flight from Boston to Ottawa was cancelled initially due to weather - this happens and I completely understand. They rebooked me on a flight the following morning so I had to get a hotel for the night. The following morning the flight was cancelled due to their computers (which seem to go down A LOT by the way!). They then rebooked me on a flight that evening that was again cancelled due to fog. Now, all other airlines were flying but Porter could not because they only have turbo props which apparently can't fly in the fog. They rebooked me for the next day (now two days after I was supposed to get in) and after waiting at the gate for any opportunity to get on a flight, I managed to squeeze on after a total of 21 hours of delays. When I submitted a request for compensation, I was told that the number of minutes of delay for circumstances outside their control (999 minutes) was greater than the minutes of delay within their control (578 minutes) and therefore, my request did not qualify for compensation. They wouldn't even pay for my hotel or meal expenses that I incurred as a result... Customer service was horrendous.

Not Verified | The staff was attentive and caring. Checked in us frequently. I was travelling with an 8 year old and they made us feel extremely cared for. It was a wonderful experience. I would recommend this airline for sure. Great job.

✅ Trip Verified | Cabin staff were pleasant. But my 4pm Porter flight back was canceled due to maintenance issues, and I was rebooked on a 6.55pm flight which departed about 10-15 min. late. Then when we arrived, had to again wait about 10-15 min. for gate agent to arrive. I found seats on new Porter planes with two seats per side quite uncomfortable. Used to fly with Porter whenever I visit family in Montreal because of convenience of flying out of city centre airport, but first experience of newly expanded Porter was not positive.

✅ Trip Verified | I flew from Vancouver to Halifax with a connecting flight in Toronto on April 11, 2023 and then a return flight to Vancouver on April 20th. I had booked my flight through my World Elite rewards card. I had never flown with this Airline before so I was a little concerned about flight delays, cancellation issues but I was pleasantly surprised. My flights arrived early going to Halifax and coming home to Vancouver, despite mild 20-30 minute delays in Toronto. I found there to be more leg room than other airline planes and all rows contained a window and an aisle seat, no middle seats! There was unlimited inflight wifi and phone chargers at every seat. I received a complimentary wine and a choice of a more substantial snack/meal than other airlines offer. Granted, this was a longer haul flight from Vancouver to Toronto and vice versa. My assumption is that based on other reviews I’ve read, their flights may be getting cancelled because there weren’t enough passengers? I’ve talked to many other people who’ve never heard of this airline and I told them my flying experience was the best I’ve ever had with an airline. I will definitely fly with this airline again.

Not Verified | First time flying with Porter and what a nightmare. I landed in Ottawa at 1030am, flight was cancelled for 3.20pm and delayed until 9.45 due to mechanical issues. Waited until 9.45pm and was ready to board when that flight was cancelled as well for mechanical issues. They were not going to be able to fly me to my destination for 2 days. Booked with another flight and thank God I'm getting home today.

✅ Trip Verified | Porter Airlines has been quick and efficient in rectifying the issues we had. They have reimbursed us for clothing needed purchased when our baggage’s were delayed by 2 days. They have also compensated us for damages to our baggage on our returning flight. Great job Porter Airline for being quick and efficient on rectifying the issues.

✅ Trip Verified | This airline is a mess! I called days prior to our flight to ask questions about baggage and what was allowed and what wasn’t. I was warned to expect to lose our baggage. We arrived to the airport on the day of, and everything seemed to go smoothly. All the staff on the flight and the flight itself was exceptional! However, when we arrived to our destination, one of our bags were lost. 2 days later it arrived. We were told we would be called, but no one called. They just delivered it to the address we provided at the airport. On our return flight, everything went smoothly at the airport and in the flight, again, all the flight attendants and the flight itself was great, however was delayed slightly . When arriving to our home destination, we picked up out bags and car seat. Noticed slight damage to one of the bags and the car seat for my child. Unfortunately, we didn’t do a thorough check at the airport. Our car was waiting and we were in a hurry as our flight was delayed by 40 minutes. When I went to put the car seat in the car, the car seat was all taken apart. I had to take the time to secure it and put it back together in order to use it. Then when we got home, we noticed the other bag was all ripped at the pocket. I’ve tried getting in contact with them and no one answers the phone. No one seems to know anything about anything literally. It’s been nothing but chaos. Their customer service is atrocious outside of the flight itself.

✅ Trip Verified | Terrible experience! Porter lost my checked bag on my ski trip to Whistler, B.C. Inside the checked bag was over 5000$ worth of snowboarding equipment. The airline has remained silent and has offered no reimbursement to date. Central baggage voicemail is often full and essentially impossible to reach. Customer service is a complete joke. Worst experience I have ever had. Would not recommend to anyone.