Porter Airlines

✅ Verified Review | Porter Airlines, like all other airlines, has a policy that if they are late due to poor weather, snow storm etc, then too bad. I was in Halifax in early December and left for the airport over 2.5 hours before the flight was to leave. Unfortunately the highway I was on was brought to a halt for 1.5 hrs due to snow and an accident - as a result I was stuck unable to move. I called the airline to see if I could get on the later flight given the travel problem. They simply informed me that I would have to pay $170 (more than what I had originally paid for the one way fare). I have used Porter for years but I will no longer utilize their service.

✅ Verified Review | While I've been flying Air Canada for my work commute between Toronto and Montreal, due to price I started using Porter. I have to say, for a more competitive fare and very good schedules and superior service standards, I much prefer Porter Airlines. The staff are very friendly and happy to welcome you onboard and serve you. The in-flight food and drinks are superb for such a short flight - you actually get a glass for your drinks, and there are a variety of teas (flavours) to choose from. Plus, Porter provides much more generous carryon allowance, which is perfect for a short trip. The only down side, from flying around 30 times this year, was that a flight was cancelled due to weather, which meant I was stuck and had to find overnight accommodation. That was very frustrating, as it was all very last minute. I really would highly recommend flying Porter.

Toronto to Ottawa. Porter Airlines started off very well, it was convenient on price and flying into downtown Toronto. However they have progressively gone downhill. Six out of ten flights (I used to fly fairly frequently with them) with significant delays of two hours or more - in good weather. Poor customer service in explaining the reasons for delays. If you look at their flight panels you are hard pressed to find flights that actually are on time or within 15 minutes of schedule. I would strongly recommend going with WestJet, while it will fly to Pearson it has similar prices.

✅ Verified Review | Toronto to Washington. We arrived in Washington and immigration took over an hour, as it tends too in US airports. We got to the carousel and there was no sign of our checked luggage. Eventually a cleaner told us he'd seen someone from Porter go off with two cases. We searched around but could find no Porter desk or even a representative. A helpful lady from United suggested we go through customs and then contact the Porter office, after she had asked by tannoy for a Porter representative to go to the carousel to no avail. Eventually we found the Porter desk, which was unmanned. A contact number was displayed and we spoke to someone in Toronto, who clearly didn't care. They were aware that two bags had been collected, but the agents had gone home!!! Both our cases had a mobile number on the label, but no effort was made to contact us and so it was off to our hotel with no luggage. This is a small airline with no back up provision and no sense of customer service. They have no help desk in arrivals and you're left wandering around the airport looking for help. The following day we rang their customer services in Toronto and were promised a call back - none ever came. They then admitted that they were unable to ring international numbers (they're an airline!) and so couldn't ring our UK mobile. Our hotel receptionist was incredibly helpful and eventually got confirmation that our cases would be sent by courier to our hotel. She told us lost cases were quite common, but the airlines normally delivered them in the early hours of the morning. She'd not heard of an airline closing up, going home for the night and abandoning their passengers. Our cases never arrived by the promised time and it was after several more expensive calls to Toronto that we were finally re-united with our bags.

Windsor to New York via Toronto. Don't be fooled by Porter's low prices, their baggage policy increases the actual price by 25%. I've never had to check a carry on bag with any other airline, their policy cost me an additional $40 on a $160 ticket. Also the baggage fee seemed discriminatory, some passengers were able to leave their carry on bags on a cart on the tarmac for no fee as they boarded the plane, the bags were returned to the cart on arrival. This is what I'm used to when flying regionally with Air Canada in the past. Also Porter was over 30 minutes late on the second flight. Overall I had a very poor first and likely last experience with Porter Airlines. They fly small regional jets so overhead room is limited.

✅ Verified Review | Montreal to Halifax on Sunday 6th November. Heard about problems with flights delayed but for the price figured I would give them a try. Confused gate employees, planes not available, and a 3hr delay. I'm still sitting here waiting in the airport. I will wait a few years to see if the reviews start changing.

Newark to Montreal via Toronto. I was thoroughly impressed with the most courteous service I have ever experienced on any airline. In particular, one stewardess went out of her way to assist me, since I am an older traveler and somewhat physically challenged. Another point worth mentioning: the rest areas, particularly in Toronto at Billy Bishop Airport, set a new standard for the industry. Kudos to you all!

Sault Ste Marie to Toronto via Montreal. Amazing service, flight on time, the cabin crew was professional and courteous. The snack and beverage was great. I don't drink alchool but they do offer a free cocktail. I forgot my iPad on the plane and Porter contacted me by phone and email to re-assure me that it was safe. I had not even noticed that I forgot it. The only thing missing was entertainment - but the flight was short. We will be flying Porter whenever we can.

✅ Verified Review | After a 90 min delay, Porter cancelled a mid-afternoon flight on a sunny day from St. John's to Ottawa. Staff were extremely unhelpful and told us to call customer service and left. Tried to call, was on hold for nearly 30 min and then disconnected. Left the secure area and went back to Porter desk where I was told no available flights to Ottawa for at least 3 days. They did not provide hotel either and told me their partner sites were full and to find my own hotel and would be reimbursed. They provided one $15 food voucher to be used in airport only - pathetic customer service. I'm currently out over $400 thanks to Porter. I bought a ticket on WestJet and flew me the following day. I have contacted Porter three times now (by email) and have yet to hear back - it's been over 10 days now. Will never fly with them again.

On August 1st, 2016 my parents flew from Halifax to Toronto, on their way to Toronto for tests and assessments for my father to prepare for a double lung transplant. News of his diagnosis was shocking to our family as he was always healthy and a non-smoker. Even more overwelming was the fact that they would have to travel to Toronto for assessments and possible transplant. My parents haven't travelled much so as my brother and I watched them leave through security in Halifax we were naturally worried. My dad uses a wheelchair and portable oxygen tank; that would have to be adjusted on the plane to account for the altitude. All of those worries quickly dissipated when we received a text saying they had landed in Ottawa (stopover but staying on the same plane) and the flight crew was extremely helpful and compassionate. Upon arriving in Toronto they were met by Porter guest services and not only were they helped off the plane but a representative helped my parents gather their luggage and get them to a cab. Knowing that someone watched over them as they made this first trip was very nice for our family. I can't thank those people enough that their gesture really made this emotionally difficult trip just a bit easier. Thank you again. I will be telling friends about the experience they received yesterday and flying Porter myself.