Porter Airlines

✅ Verified Review | The ground facility at Toronto City airport are nothing short of being amazing. The proximity to downtown core, the ease of checking-in and of course the infamous Porter lounge where beverages / food are complimentary. In my opinion, this hands down beat any of the major carrier in terms of speed / efficiency. The downside is however - despite being a relatively new airline, the plane interior - especially the seating upholstery badly need a refresh. The beige color sofa starting to show its age and comfort was just okay to be honest. I think to truly capture the business market, it's not just free beverage onboard that is required, but also a decent cabin in keeping with the competition.

✅ Verified Review | Montreal to Chicago via Toronto. Porter Airlines may cancel your flight last minute. They have no regard for your connecting flight time, and they might even cancel the later connecting flight they bumped you onto in the first place. That happened today. It may be cheap and they offer free refreshments in their "lounge," but this is not worth the disregard for your schedule. Additionally, they will try to make you pay to check your carry on if they think it is more than 9 kg.

✅ Verified Review | The day after Winter Storm Stella hit New York, flew Newark to Toronto Island (Billy Bishop). Fast check-in, offered an earlier flight and security a breeze. Like the free lounge with snacks, drinks & wifi offered to all passengers. Flight comfortable and cabin bright. Free snacks and drinks offered (British Airways could take note!). Having read other reviews I was very pleasantly surprised and would not hastate to recommend them. Billy Bishop Airport is a delight to fly into, free shuttle to the centre of Toronto.

✅ Verified Review | Toronto Island to Montreal. A cancelled Porter flight due to mechanical issues even though it was a quiet Sunday morning with spare aircraft around and every passenger fitted onto the next flight easily. Disappointing customer Service. No apology. Won't be using Porter anytime soon. Despite a nice service on the flights, they are unreliable.

✅ Verified Review | Ottawa to Windsor. This was my first Porter flight. I appreciated the excellent onboard service; however, their baggage fees were less than to be desired. Without a credit card I was unable to check in on line where I would have been charged around $32.00 for one small bag. When I arrived at the airport I ended up being penalized and charged $42.38 (including tax) for that one bag - coming and going. I felt extremely taken advantage of given that other airlines charge $26.25 per bag either online or at the airport kiosk. The was my first and last Porter flight.

✅ Verified Review | Flew Porter Airlines from Dulles to Montreal via Toronto. Beautiful clear sunny day but half the flights, including mine, are delayed by 1-2 hours. Service desk attitude gives impression that this is normal. No explanation or apologies for delays. This appears to be a consistent theme with the comments posted for this airline. Everything else is ok. Flights on my outbound legs were on time so it looks like it is hit or miss with Porter. Price is way below competitors so it is still value for money if you're on a relaxed travel schedule.

✅ Verified Review | I have had the misfortune of flying on Porter Airlines from Boston to Toronto several times in the past two months. Every single flight from Boston I have taken on Porter has been delayed from one hour to four hours, and after the four hour delayed flight, the flight was cancelled. The gate agents never provide adequate explanation for delays. It is a bright sunny day, waiting for my cancelled flight's rescheduled flight and again we are delayed. I have flown on other airlines to Toronto and have never had an issue. If you need to be in Toronto for a commitment, do not count on this airline ever to be on time or not cancel your flight after you wait a total of six hours into the evening with incremental delay after delay. They only allowed rebooking automatically through the Toronto office, some passengers receiving rebooking 3 days later! Overall a horrible experience and terrible carrier.

✅ Verified Review | I flew from Billy Bishop (YTZ) to Ottawa (YOW) and back. Service was very good both ways. Although flight delayed on outbound flight. Service was very good with premium snacks and a beverage served on a glass, nice touch. Landings at both YOW and YTZ were harsh. The newish foot tunnel leading into YTZ eliminates the use of the ferry. However please note that with the five minute+ tunnel walk and waiting for Porter's free shuttle can add considerable time to your journey once you've deplaned. It's a real time saver if you live and/or work in downtown Toronto. As a resident of the Toronto burbs it's almost better off flying via Toronto's main airport - Pearson (YYZ). Or believe it or not using VIA Rail to Ottawa. As time saving isn't that significant. In my case 3.75 hours door to door on Porter as opposed to 5 on VIA.

✅ Verified Review | I liked the Porter idea but its gone rather downhill. My principal beef is with flight flexibility. Porter has no problem rescheduling you when they cancel their flights or they are late and we miss connections. Flights must be safe, aircraft fitness and weather rules must be followed, I get that. I think about half of my multi leg Porter flights work out as planned. Recent flight was delayed an hour and a half due to inbound problem at Toronto, arrived in Toronto late, the flight was on the ground, but closed. They would not hold it, schedules to keep you know, spot on next flight. Another time, meeting finished early, can I take an earlier flight? No, wait for my flight, it arrives late, as a result I miss my connection to Ottawa, instead of home an hour and a half early, its 2 hours late. It goes like that. In my view it costs them nothing to fly you in a vacant seat, earlier flight. And after the many times they've slipped my connections, maybe they owe me consideration. Prices are not great compared to Cape Air or Allegiant. Porter points are pathetic.

✅ Verified Review | Halifax to St. John's. First time flying Porter Airlines and I was very pleasantly surprised, my new favorite airline for short distance travelling. The staff and pilot were amazingly friendly, was a different atmosphere than the other airlines. Everyone was talking and laughing and having a great time. Smooth take off and landing, and lots of updates from the pilot. Departed on time. Free snacks drinks and wine. I was really impressed with Porter Airlines, I've avoided flying with them for so long thinking you get what you pay for, but I was wrong!!