Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 376 reviews
4/10
4 star Skytrax Rating
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1/10

"delayed twice for my first flight"

(United States)

Verified Review | Worst airline ever. I am using Porter for the first time to Ottawa from Toronto because of the good reviews. I got delayed twice for my first flight - 230pm to 530pm, then to 640pm. Got $12 reimbursement for lunch but that's it. I am only staying in Canada for 3 days and this made me wait in the airport for the whole day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Ottawa
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a very unpleasant experience"

(Canada)

Verified Review | We were scheduled to fly from Washington to Toronto City on June 18 at 5:15pm. Porter cancelled the flight. No reason was announced publicly, but a Porter employee said that the crew did not show up. We were re-booked on a flight the following day at 7:35pm (more than 26 hours later). This flight was delayed significantly and eventually left after 10pm, which meant that it could not land at Toronto City airport (which has an 11pm curfew). So it landed at Hamilton, and Porter bused us to Toronto. We arrived at about 1:15am on June 20, more than 30 hours after our scheduled arrival time. The "travel disruption" was the worst I have experienced in 40 years of flying. Porter seemed to regard the cancellation as a routine event, although they were incompetent in handling it. They provided no information about the cancellation by email or text message, contrary to their claim that they will do so. No Porter agent was at the gate at the scheduled departure time of the cancelled flight. They also refused to book us on another airline, although seats were available. They were also very disorganized. Initially, they handed out vouchers for a Hyatt hotel near the Dulles airport, but the hotel refused to accept the vouchers, and people who went to it had to come back. Evidently the Porter employees didn't know the hotels with which Porter has a contract! They then collected those vouchers and eventually issued new ones for a hotel much further away, without a restaurant and not within walking distance of any restaurant or food store. During the flight that ultimately landed at Hamilton on June 19, the flight attendant claimed not to know where the plane would land. She announced that we would land at an airport other than Toronto, and gave out information for landings at Toronto Pearson and Hamilton; she issued only a very perfunctory apology for the re-routing and got angry when passengers complained. Overall, a very unpleasant experience.
AircraftQ400
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Toronto City
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Once a great airline"

(Canada)

Verified Review | Halifax to Ottawa. Once a great airline, now just like the rest. We experienced issues with Porter amending seats (which we had paid for) without telling us, and then showing up to be found that we had been shoved to the back of the Aircraft on a window seat (don't like window seats). Funds were eventually reimbursed, but they changed our seats again for the flight home and would not let me have an aisle seat, because I had paid extra to bring a dog. The Call Centre that is customer "support", did nothing other than to worsen the experience by telling me that I had to go fill out a form if I was unhappy, as apposed to passing that frustration up through their chain. The service once a the airport was marginal, however, the flight crew were brilliant - the last hope for this airline to be successful as they continue to expand. I, however, will never be found on another Porter flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Ottawa
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"evidentially overwhelmed by the situation"

(Dominican Republic)

Verified Review | A flight from Boston to Montreal should never require two days. I was supposed to fly from Boston to Montreal via Toronto (PD946/493) on June 30, 2017. However, my last leg from Toronto to Montreal was canceled. I would even say "canceled in a mean way" : the flight was already delayed, it was finally time to board, and then they provided an argument for cancelation citing some problems earlier this day. You can imagine the mood of about 75 passengers lining up to be handled and rerouted by only 3 people of Porter. Just do the calculation: let’s say 50 units of people times 10 minutes each divided by 3, that is a long waiting time when you are upset and tired. My turn finally came at around midnight. Airline staff were evidentially overwhelmed by the situation and not at all cooperative. First, they only wanted to reimburse the lost flight or book you on another flight two days later. These were the only two alternatives, nobody talked about taking charge of food, lodging or other expenses, which occur during such a situation. Fortunately, I had the luck to talk with our corporate travel agent during my waiting time, who consulted me not to accept any reimbursement and push for other alternatives. Furthermore, she informed me that Porter Airlines had empty seats on Saturday. Confronted with this statement of open seats the next day, my counterpart from Porter simply stated that they were for paying customers and not available to us. Also, they were unwilling to put me on another airline. So, I eventually accepted a flight on July 2, i.e. 2 days later, and they actually had to offer me to take charge of the hotel, which I had to look for myself. But, I was advised that all other expenses are on my account. Let’s make a long story short. Instead of getting to Montreal in some hours, I will hopefully arrive within 2 days. This all is quite upsetting, but what upsets me most is the uncooperative attitude of Porter’s staff. Personnel did not show any empathy or concern for their passengers in this situation, even worse, they did not even try to support or accommodate its passengers during this mishap. =
AircraftQ400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Montreal via Toronto
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"had 3 flights cancelled"

(Canada)

Verified Review | Ottawa to Toronto. Once you get on the plane Porter is an amazing airline. The problem however is actually making it onboard. Its not a question of if or even when you will have a cancelled flight but rather - how many times will your flight be cancelled. I have had 3 flights in the last 2 weeks cancelled for no reason. When you are booking they offer a lot of flight schedules with the intention of canceling the ones that don't sell out and moving people around. That doesn't work for people trying to schedule meetings and events. I really wanted to like Porter since their in flight service is amazing, however I will never book with Porter again due to the fact that its about a 50% chance that the flight will be cancelled or delayed for an extended period of time until they have a full plane.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOttawa to Toronto
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"should be doing better to rebook"

(Canada)

Verified Review | Was booked on flight from Boston to Toronto Friday June 23rd 8:20. Flight cancelled, no explanation why. Rebooked but for June 26th 7:20 pm (3 days later). How is this ok? Our company travel agent helped rebook us on another flight for next day but cost much more plus cost of hotel. Porter Airlines should be doing better to rebook flights they cancelled much more timely and provide better service (good luck ever getting through to customer service).
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Toronto
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my last try with Porter"

(Canada)

Verified Review | Flying with Porter is always a disappointment. I have being doing Ottawa-Toronto and back 2X per month for 2 years. At the begginning I tried multiple times to fly Porter and always had my flight either delayed or cancelled. Of course I gave up and now I am just using Air Canada or WestJet. But today I decided to try again (one year later) - and again delayed and cancelled flights. My impression is that they can never honor all flights they say they have available. My flight is again at least 1 hour delayed and I am going to miss my commitment. Porter, my last try with Porter.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOttawa to Toronto
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"lack of common sense from staff"

(Canada)

Verified Review | Flew Toronto to Ottawa. People have always raved about how great it is to fly with Porter. I did not have that experience. I'm a business traveler and normally travel Air Canada with no issue (have status on Air Canada). For this particular trip, I had a carry-on, personal item, and a blazer (in a single suit bag). Before security, a Porter agent runs up to me and tells me I cannot have a 'third piece' (my blazer). I tell her it's just a blazer (not even a full suit). She insists it's a "safety issue" and brings me over to the counter to force me to put the suit bag into my bag and wear my blazer or check something in. I realize by the rules it looks like a "third piece" but for all intensive purposes, it was my jacket in hand or a woman with a small clutch in hand. I'm not sure what shoving the suit bag into my carry on accomplished nor how it resolved the "safety" issue. The agent clearly had no common sense and went on to scold me to "stop rolling my eyes" when I couldn't fathom how putting my suit bag into my carry on fixed her "safety issue". I know people complain about Air Canada but I have never encountered this level of nitpicking in a weak attempt to try to get me to check in my luggage since I had "three pieces" or lack of common sense from staff. Emailed Porter to let them know how I was treated and all I got was a response saying they can do better and the agent could have handled the situation differently but no apology. Thanks Porter. I will be sticking with Air Canada. You have trained your staff so well that they don't even know how to use their brains anymore.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Ottawa
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"ground facility nothing short of amazing"

(Canada)

Verified Review | The ground facility at Toronto City airport are nothing short of being amazing. The proximity to downtown core, the ease of checking-in and of course the infamous Porter lounge where beverages / food are complimentary. In my opinion, this hands down beat any of the major carrier in terms of speed / efficiency. The downside is however - despite being a relatively new airline, the plane interior - especially the seating upholstery badly need a refresh. The beige color sofa starting to show its age and comfort was just okay to be honest. I think to truly capture the business market, it's not just free beverage onboard that is required, but also a decent cabin in keeping with the competition.
AircraftQ400 Bombardier
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Montreal
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"may cancel your flight "

(United States)

Verified Review | Montreal to Chicago via Toronto. Porter Airlines may cancel your flight last minute. They have no regard for your connecting flight time, and they might even cancel the later connecting flight they bumped you onto in the first place. That happened today. It may be cheap and they offer free refreshments in their "lounge," but this is not worth the disregard for your schedule. Additionally, they will try to make you pay to check your carry on if they think it is more than 9 kg.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Chicago via Toronto
Date FlownJune 2017
Ground Service 12345
Value For Money 12345
no