Porter Airlines

Toronto City to Newark with Porter. This is the fourth time I have flown with Porter and it's probably going to be the last. So far every trip with them the flight has been delayed. How an airline flying short regional routes on a sunny day can have 45 minute flights delayed by over an hour is beyond me. The Toronto hub is convenient but if you have to sit there until your flight should have landed in New York then any convenience has lost its value. That and having to pay to check a relatively small bag is a final nail in the coffin.

Toronto YTZ to Newark in May 2015. This is an airline that distinguished itself by its customer focus, but I believe things have changed recently. They have made terrible changes to their VIPorter program that essentially devalued points that were already earned. Their customer service dealing with a grievance is faceless and non responsive. They have made other changes as well to their unaccompanied minor policies that are frustrating. I used to be a huge fan, but no more.

There seems to be a common complaint of delays or cancellations with Porter Airlines, but I certainly didn't see that. Flew from Ottawa to Boston via Toronto Billy Bishop and then back, and on both trips I had zero complaints. No delays, arrived on-time or a couple of minutes early. Lounge was very comfortable, staff were friendly and helpful, and I couldn't really beat the price I got. 10/10, would fly again

Toronto to Thunder Bay with Porter Airlines. I caught the shuttle to Billy Bishop Airport. My flight was around 5:30 and had caught the shuttle with enough time (I thought) to make it to the airport and check in. The shuttle ran a little bit later than expected due to rush hour traffic so I was running a little late but still had time. As this was before the walk way was opened, I had to catch the ferry which was about to leave right as I arrived. Once I got to the other side where people check their bags I saw the large line and decided to do the express check in as I only had a carry on. The machine would not let me check in and gave me the "see Porter assistant" message. One happened to be walking by me to take her break and I asked her for help. She asked me what flight I was on and told me that it had began boarding and to go in the "large baggage" check line which had about 5 people in it. I did as I was told and when I finally got to the counter I explained my situation. The staff was unprofessional and had major attitude and told me that it was not fair to customers in the longer line that was wrapped around the velvet ropes beside us. I explained that my flight was about to leave and she continued with her attitude saying "that's not my problem." Working in customer service, I was astounded by her attitude. I had paid good money for this ticket and she did not care whatsoever that I was about to be stranded in the airport. At this point I was in tears. Luckily, her co worker yelled at her to check me in as my flight was about to leave. She rolled her eyes and said "fine." After she checked me in she said with attitude "have a great day." I was the last person to board my flight. I do not know what I did to make her have such an attitude with me as I would never act like that towards anyone. When I reported this to Porter Airlines, I waited two weeks for a response and only got a "we're sorry, we will have her manager talk to her. See you next time." Due to the convenient location of Billy Bishop Airport I will be flying with them again, but they seriously need to improve their customer service training and I would have appreciated more of a heart felt apology. I guess that was too much to ask.

Hopeless customer service and no notifications of flight cancellations or delays, unless you go and ask them. They gave me a ticket from Montreal to Newark via Toronto (Billy Bishop). They instead send me to Hamilton (an airport 1 hour away from Toronto) and arranged a bus from there to drop me at Toronto at 1:30am in the night, only to realize that the Toronto airport is closed till 5am. Looks like this airport is closed everyday from 11 PM to 5 AM. I did not have anywhere to go and spent the night in the cold in cafes. Nowhere I have seen this kind of treatment by an airline. They don't have the minimum decency to warn me that the airport is closed.

Flew Porter Airlines for the first time with my granddaughter from Toronto to Ottawa. We both were extremely impressed with the services, seats comfortable, no delays, snacks were fine, wine served in a glass was an added bonus. I have nothing but positive things to say. The lounge in Toronto was amazing with all the free goodies. I will be certainly flying Porter Airlines again.

Toronto to New York with Porter Airlines. Great service, prompt timing and extremely practical. The staff are very helpful and the airport is easily accessbile from downtown Toronto.

Trip going fine until arrival at US customs in Chicago Midway. Seems Porter has its own tiny customs area. Got stuck for 40 mins in long queue waiting with only 4 agents. Definitely put me off using this option. Chicago O'Hare airport next time.

We missed our Porter Airlines flight, and we had to pay 300 CAD to get on another plane. This one then had a delay of 45 minutes. So, if you are late, you have to pay. If Porter is late, nobody cares.

Our first flight experience with Porter Airlines from Toronto to Chicago was a disaster. We were scheduled to fly from Toronto to Chicago to be at wedding celebrations later that evening. 20 minutes past the scheduled departure, our flight was cancelled due to mechanical issues (there were 3 flights cancelled that day due to mechanical problems), and the only option provided to us by rude ground crew was to take the first flight out the next day. They refused to put us on a wait list for the remaining flights for the rest of the day. Porter are not equipped to handle the slightest deviation from normal operation of their daily schedule. Ground crew give you the impression that Porter is doing its customers a favour by operating an airline, rather than the other way around. We finally managed to get waitlisted for remaining flights that day, and did get on the very last flight that night, having spent 10 hours at the airport. If you have to be somewhere at a particular time, don’t fly with Porter - you don’t know how bad they are until you have a problem!