PLAY

Not Verified | Was skeptical at first but decided to try Play Airlines as we were not checking luggage. All reservations are done on line and a little disconcerting not to have the ability to talk to a real person. Completed booking, check in was a bit strange as both times they requested more information but if start over, it went through. Airport personnel were friendly and efficient. The flights were comfortable and crew very helpful. Would definitely fly again with Play! Love their red coats and jackets!

✅ Trip Verified | Not much leg room, you can't tilt the seats stuffy. I was scammed when boarding the plane and told to pay extra for my personal luggage. I didn't receive the bill.

✅ Trip Verified | This was a good flight. I had good leg space, seats comfortable and the airplane was clean. Service was good and we was on time. The drawback was that I was not able to check in online and that you have a huge additional cost from advertised price, (choosing seat, hand luggage etc.)

✅ Trip Verified | One of the stewardess was visibly stressed because the flight was leaving late. However she didn’t need to be as rude as she was, talking to passengers who couldn’t get to our seats because of other passengers and lack of overhead storage space quite rudely and insisting in us doing things that weren’t possible, like storing a big bag under the seats and then getting angry when told it didn’t fit. Unnecessary behavior even if she was stressed out.

✅ Trip Verified | Be careful with the luggage, we paid per 12kg carry on by mistake, we tried to change it and just add 1000kr to pay the 20kg checked, and they didn't help us, so we need to pay again for the 20kg. They dont help in anything, with something very simple, just pay 1000kr more and change the product. I understand other situations that people blame the company and they cant do anything, I respect and understand that. But something so simple and they just ignored. Very disappointed with customer service online and at the desk. Workers aren't guilty, but the company must help with simple things which have simple solutions.

✅ Trip Verified | Horrible experience! I tried to check in online the night before, but it wouldn't let me. It repeatedly said I'd have to check in at the airport. It was a connection flight, so I tried to do so at a Play desk in the airport I was in before. They said they couldn't. I flew to the London Airport I was supposed to fly from on Play. My plane got in about 10 minutes late but I still had almost an hour before the next flight. I ran to the Check in desk and was met with a girl who was on a personal phone call and gave me the one moment sign. She continued talking for almost 5 minutes before I had to interrupt her. I told her my situation and she said it was too bad and I was too late. The plane was still at the gate. I had no bags. I told her I was initially only 5ish mins late before her conversation. She insulted me on the phone to her friend and basically ignores me. When I told a chat rep this story they basically shrugged and told me too bad. They wouldn't even help me find another flight! Or put me on their next one the next day. I missed my cousins funeral because of this. I've never had a bad experience with an airline before. Quite frankly, shocking behavior from Play employees.

✅ Trip Verified | Everything fine and smooth. Normal plane. Kind crew. Not many PA announces (not one annoying). We arrived nearly an hour ahead of time in one of the flights.

✅ Trip Verified | This was a low-budget trip, highly organized and extremely efficient. The only downside was the PLAY website where you could not add seats (if you had not already chosen them) or add a cancellation fee.

✅ Trip Verified | I really enjoyed flying PLAY because of its punctuality and customer satisfaction. The staff were very courteous and professional. Although the seats in the airplane were not too comfortable, we did enjoy the extra leg rooms. I just wish they would add more cushion to the seats. PLAY offers great value.

✅ Trip Verified | For being a low cost airline it’s very comfortable, the aircrew is very friendly, everything in general was really good, the only thing I had a problem with was I bought a extra luggage that I did not use I was only asking to use that credit to instead buy a seat and they refused too. I think that after expending extra money they should be more flexible and help their passengers, not let them feel you are stealing from us and the only thing that matters is get more money from us, that made me mad and prefer other airlines with less restrictions not caring they are more expensive, they will treat me good.