PLAY

Not Verified | Awful service. Flight eventually cancelled with no explanation, after waiting for more than an hour. Before cancellation, I asked their ground staff what the problem was but he said we’d address any concerns for connecting flights when we arrived in Iceland. He said he didn’t know anything about any sort of delay or cancellation policy and said he didn’t have a manager. Later, when the flight was confirmed cancelled, I asked him another question and he directed me to his manager. So, a liar.

✅ Trip Verified | We sat in the plane for 2 hours after 2 hours delay and not much information. And were not even given a water to drink. There was not enough water for everybody.

✅ Trip Verified | Flight departed and arrived according to schedule. There was plenty of room in front of the seats although we did not pay for it extra. Stewards were helpful and positive. In the end of the flight captain even announced results of World Cup football games that finished while we were in the air. The plane cabin looked clean and neat, toilets were in a good condition.

Not Verified | The flights were cheap and the stewardesses were very polite, no issues there. But no meals on the flight and having to be charged for a coffee. Not good. Plus on the return home I was charged an extra $61 to have my luggage included. This was not charged to me on the outbound flights. And no one had said anything to me about this extra charge. The 9nly thing that would make me even think about booking another flight with this airline is a courtesy refund of that charge. Even then with no meals or refreshments offered I'd still be reluctant.

Not Verified | We never would have gone to Ireland were it not for the fantastic prices at PLAY Airlines. Expecting to be crammed into the aircraft, we were surprised by the roomy legroom in rows 6 and 7. The stewards were pleasant and professional. In fact, everyone we encountered was doing their best to make our trip wonderful! Our connection to Dublin was delayed three times (8 hours total layover) due to illness. We weren’t left in the dark, but were contacted several times to keep us informed. We appreciated the updates. My only complaint is that I bought our return tickets without paying for our third carry on bag. I thought saying we had 3 bags going to Ireland meant I would have 3 bags coming back. We were hit with a huge charge at the airport on our way home. My mistake, but I will be more careful next time! By the way, the planes looked brand new, and the pilots were skilled!

Not Verified | In general, the two connecting flights were OK. The plane for the second flight was roomier; both planes were clean and minimally equipped. What was notable and unfortunate, a first for me, was the icy cold cabin temperature, especially for the Iceland-Boston stretch. The cabin was very cold, the floor still colder. I just returned from Boston to Berlin, the same airline and route, and I did not freeze. The temps were moderate and comfortable. There is something about that journey over.

Not Verified | Overall my flight to and from was smooth. My only dislike was that my return flight was cancelled and caused me to cut my trip short. I asked for other times for the same day or the day before and I was emailed a new itinerary leaving a day early and no other info/conversation. I wish I could have spoken with someone to iron out the details but customer service is only by email. Unfortunately, it seems like it was only one return flight a day so I had to stick with leaving early. Also no wifi on the way plane

Not Verified | Nice, comfy, on time. Food can be purchased onboard. Would suggest to supply passengers at least a one bottle of water per customer since it’s a long overseas flight.

✅ Trip Verified | I am writing to you because of my anger and disappointment with PLAY. Yesterday, December 5th, I took a flight to Madrid (Spain) from Keflavík (Iceland). When boarding, they force me to pay €60 for carrying a small bag with souvenirs that I had bought in the country and at the airport, in addition to my 10Kg carry-on bag. It seems to me an abusive charge that if they do not discount me I will proceed with legal measures to solve this joke. I should not have proceeded with the payment, but I had no choice but to do so, otherwise they would not let me fly. Other passengers, like me, suffered from this deception. It seems to me a shame the excessive amount that they made us pay. It was the first time I had flown with this company and I won't do it again. I find it embarrassing. Les escribo dado mi enfado y decepción con la compañía aérea flyplay. Ayer día 5 de diciembre tome un vuelo dirección Madrid (España) desde Keflavík (Islandia). A la hora de embarcar me obligan a pagar 60€ por llevar una bolsa de pequeñas dimensiones con souvenir que había comprado en el país y aeropuerto a parte de mi maleta de mano de 10Kg. No debí proceder con el pago, pero no me quedo más remedio que hacerlo, sino no me dejaban volar. Otros pasajeros al igual que yo, sufrieron este engaño. Me parece una vergüenza el importe tan excesivo que nos hicieron pagar. Era la primera ver que volaba con esta compañía y no lo volveré a hacer. Me parece vergonzoso.

✅ Trip Verified | Great service, I wasn’t feeling well (dehydrated because I had been traveling all day) - flight attendant immediately knew what was wrong and took care of the problem, offering a soda and sugar. Very kind and professional. November 23, 2022 6:15 pm flight from Boston to Iceland