PLAY

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 106 reviews
6/10
No Skytrax Rating
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9/10

"crew were very friendly"

(Iceland)

Trip Verified | As good as it gets at the price. Captain and the crew were very friendly and helpful during our flight. My second time flying with Play and will recommend this airline to everyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKeflavik to Alicante
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"30hr delay"

(United States)

Not Verified | 30hr delay, followed by a gate change after everyone already started to enter the gate. Then after we landed their was a 30 min wait on the ground due to miscommunication with air traffic control.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKeflavik to Boston
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"wide seats and ample leg room"

(United States)

Trip Verified | The plane was quite comfortable with wide seats and ample leg room. I prefer Play’s planes that I’ve flown 6 times so far over the more compact seating. The overhead compartment is also nice and large. I would like a hard cider on the menu but I have had canned soda and a canned vodka seltzer drink. The soda was flat but the vodka seltzer was really good. The crew is very pleasant. Our flight back to BWI was moved up due to weather and it was very windy. There was a minor maintenance item that held us up for 10-15 minutes and then we rocked our way into the sky. I don’t mind that there are no seat screens or power outlets. I downloaded my own movies and used my phone and own headphones on the plane.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKeflavik to Baltimore
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a pleasant experience*

(United States)

Not Verified | I flew Play in December 22 to Paris from Boston. What a pleasant experience. No delays friendly staff and ahead of time arrival in Iceland and Paris. No issues with luggage. The best part for me was clearing customs in Iceland so I avoided the long lines at major hubs. I will definitely fly Play again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Paris via Keflavík
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"what a great new airline"

(United States)

Not Verified | What a great airline! Very spartan, no free amenities, you pay for anything humble that you eat or drink. No blankets, no pillows, no movies, no mini screen just for you, no wifi. (Very comfortable seats though). No nothing you are used to (and pay through the nose for) on regular airlines. But wow, what a great new airline. First time I have had young, attractive, friendly, helpful flight attendants (males and females). They wear red. They are cheerful. Not one unpleasant self-centred passengers on my trips. The airline is based in Iceland and the PLAY planes are red. Bright red all over. $404 dollars for a roundtrip ticket to Spain. For that kind of cost I have no problem bringing my own sandwiches and soft drinks into the plane. We had a lot of heavy turbulence in January flying over the Atlantic but the captain explained about the wind and current flows and assured us we were not going to die. I can't say enough good things about this airline and I have travelled all over the world for years and years. I used to fly Pan Am a lot so you can assume I am no spring chicken when it comes to flying. I hope PLAY stays a guarded secret (but successful) by those of us who have experienced it. In other airlines we would all have been treated like riff-raff in the back of the plane. Thank you PLAY and see you again soon. My flight number was MOY45B, but I am home now and certainly didn't SAVE my boarding passes or any other ephemera of the journey. I am sending this review anyway because this is a great new airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston Logan to Iceland to Spain
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Would definitely fly again"

(France)

Trip Verified | Pros: great price, comfortable plane, nice staff, great flight (safe + on time). Cons: Online check-in unavailable for certain flights. Ground organization can be a bit flaky, must get there in time: last minute terminal change at CDG, last minute gate change at Keflavik. Would definitely fly again.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Boston via Reykjavik
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"not extra Legroom seats"

(United Kingdom)

Not Verified | Mostly favourable. However I have now on three occasions booked and paid for extra legroom seats but when seats have been allocated they are not extra Legroom seats. As neither the confirmation 'mail nor booking summary show extra legroom seats paid for, it has been difficult to prove such to cabin crew. Likewise, online check in seems to be somewhat fraught as I receive instructions to do Online check in etc and then get a message to say this passenger is unable to undertake online check in but to present myself with ALL documents (including ESTA) to Airport check-in. Upon doing just that, present myself to Airport check-in, ALL that I am asked for is my passport as they already have all of my information detail. etc.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStansted to Baltimore via Keflavik
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes

30th January 2023 : PLAY response

Thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. Seat reservations are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances. In this event, we will always attempt to assign you a seat of equal value (window/aisle). If you did not receive a similar seat to what you booked and paid for, please contact our customer service team: https://www.flyplay.com/contact-us Thank you again for the feedback.

9/10

"Everything good apart from seat comfort"

(United Kingdom)

Trip Verified | Everything good apart from seat comfort (too thin/hard). Generous seat pitch and reclining seats, unlike some other low cost carriers. Only one delay, from BWI to KEF, but still arrived on time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Stansted to Baltimore via Keflavík
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

30th January 2023 : PLAY response

Thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.

8/10

"all the flights were on time"

(Iceland)

Not Verified | Everything was good, all the flights were on time, the space in the plane was very good. The service on board also good. The bags came out unharmed and the pilot handled the plane very well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteReykjavik to Tenerife Sud
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

30th January 2023 : PLAY response

Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us. Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :)

3/10

"customer service re lost luggage was very poor"

(Ireland)

Trip Verified | 19 Jan 2023: The outbound flight to Iceland was as expected. On time with no delays. However, my luggage did not arrive. Airport staff in Iceland were friendly, helpful and courteous. It was extremely difficult to get updates on missing luggage after leaving airport and this was frustrating. I had all my belongings in the checked in bag and didn't know if I could purchase some new essentials. I didn't want to pay for extra luggage allowance on return trip if my luggage did arrive and no communications were received from the airline in relation to this. After 3 days, my luggage still had not arrived so I had to purchase essentials. 23 Jan 2023: Return flight was delayed by 4 hours, but we did receive notification the night before of this possible delay. 25 Jan 2023: I am now back in Ireland and I received notification that my luggage has arrived in Iceland even though it was clearly stated on the lost luggage report that I was returning home on 23 Jan 2023. Overall Flights were ok, but customer service re lost luggage was very poor. When packing for Iceland, I really needed the contents that were in my luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Iceland
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes

30th January 2023 : PLAY response

First of all, thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. We are sorry to hear your luggage was delayed on your recent travels with us. You can file a claim for extra expenses incurred here: https://www.flyplay.com/en/help-and-support Thank you again for the feedback, we hope to see you on board with us again in the future.