PLAY

Not Verified | I packed one personal belonging that was a backpack with wheels and a handle. The airline marked it as carry on charging me an extra fee. The same size bag from another person was marked as personal with no fee. I am very disappointed and disheartened by the discrimination. If you pack one bag for personal item then it should remain that way. I had no other items with me. This has been very discouraging to me and I will not use them again. I suggest you choose another airline!

✅ Trip Verified | It's a low cost company really efficient. Airplane clean, cabin crew agreeable. Check in process clear and easy, self drop bags options practical. To sum up, I will use them again.

✅ Trip Verified | The website was difficult to use for checking in. After I previously set up my account and input all of the required information for me and my family, I got a green checkmark for all 3 of us indicating our profile and information was complete. When I accessed my account later to check in, it said the information was incomplete! It took a long time to figure out that our country of residence (USA) that was previously entered was now missing and we had to enter it again after we thought we were cleared earlier when the reservation was made. The staff at the check in counter in Stuart Airport was unacceptably rude. Every single member of your flight attendant staff on your airplanes in both directions was outstanding. Both aircraft were spotlessly clean. The seats on both flights lacked enough cushioning for a 5 to 6 hour flight. They were very uncomfortable compared to your competition. The low cost of your ticket prices initially caused us to select PLAY Airlines for our travel to Iceland. In the end when I checked out and paid for the tickets, I was surprised to see all the extra fees added to the ticket price. I suggest you include all of these extra fees in the ticket price so your customers know exactly what they are paying and don't feel swindled. I have flown over 1 million miles on United Airlines and I always receive a complimentary upgrade to Economy Plus, I can select my seat assignment free of charge, I am entitled to 1 free carry on in addition to my Personal item and I can check 2 bags that weigh up to 70lbs. each free of charge. These benefits are extended to anyone traveling with me on the same reservation. After paying for these things on PLAY including all the taxes, departure fees, etc, the price I ended up paying for each ticket was slightly less than I would have paid on United. Since I would have a movie screen with free movies, music at my seat and I would have received valuable mileage on my frequent flyer account on United, the slight savings for the PLAY tickets definitely was not the bargain I was expecting and not worthwhile. I realize that due to my extensive travel giving me my special privileges with United and Star Alliance partners, I am not a typical passenger. Having said that, unfortunately it is unlikely I will consider PLAY Airlines for any future travel to Iceland or Europe in the future for the above reasons.

✅ Trip Verified | The flight was very comfortable. Seats were separated properly, and it had enough space to stretch my legs. Cabin crew was nice and helpful. Food and beverages prices onboard were more or less similar to other airlines. A compelling balance between quality and price.

✅ Trip Verified | No issues with delays, cancellations, got to Iceland quicker than expected. Reasonably priced and reasonably priced snacks/drinks for purchase. Overall great flight and friendly staff.

Not Verified | This was my wife and I's first time flying abroad. The cabin was roomy. I am 6'3 and had enough leg room to remain seated for the entire 6 hour flight. The pilot was very informative and advised us to bad weather and turbulence. The crew attended to everyone's needs and were extremely pleasant. They made my wife and I feel comfortable and relaxed throughout the flight. I recommend PLAY Airlines if you're traveling abroad.

✅ Trip Verified | I was impressed with this airline. For a low cost carrier, their planes were new, clean, seats weren’t bad for a low cost carrier, couldn’t complain),. Leg room was good and the staff were super friendly. The food price wasn’t crazy and the options were good. Honestly will fly them again happily.

✅ Trip Verified | Very good flight. Fast check inn. Helpful flight attendents. Good seat, enough legroom and space. Down sides: no flight entertainment and expensive luggage fee.

✅ Trip Verified | Extremely small and tight plane. Sat with my knees pushed in the seat in front of me and had a hard time freeing myself every time I wanted to stand up. The seats are barely cushioned and you cant even move the headrest at all! The corridor is also really narrow, I noticed a lot of people that sat by the corridor got hit again and again by the staff, the staff trolley and other passengers. Would definitely not recommend.

✅ Trip Verified | This was my first time with play air and I can highly recommend it. The cabin crew was warm and welcoming and the service on board was very good. And I can understand what the captain is saying.