PLAY

✅ Trip Verified | Fabulous easy check-in online, good service and legroom. Low cost - will use again as the cost is great for the quality. Good cabin bag size as well so able to travel with small case and small rucksack - happy days.

Not Verified | I had no issue with this company until my last of 4 flights coming back home, I had to throw away my carry on and wear multiple layers of clothes just so I could bring my clothes home. Even though I paid for the carry on they said I had not even while showing the receipt. Worst part is I wasn't the only one on this flight dealing with this issue. The crew on board were nice and do the best they can do on the job. The seats are very uncomfortable. But at the same time, it was a cheap flight so I didn't expect to travel in the best of conditions. In all honesty I had no issues with this airline until my last connecting flight and I don't think I will be flying with PLAY again.

Not Verified | I am shocked that there isn’t an outlet on a plane, especially one that flys over 5 hours. The food isn’t complimentary which makes for the worst international experience ever. This is the cheapest company I have ever witness. They claim they are cheap but I paid 600 dollars one way. They couldn’t even let you print a boarding pass for a connected flight or have access to one electronically. They also waited 45 minutes for several late passengers putting everyone else’s connected flights at risk. Will never fly with them again.

✅ Trip Verified | Their website does not work and online checking would not allow me to check in without selecting seats at an additional charge for each plane. Checking in to my return flight was impossible online and had to be done in person. I like to find low cost deals to travel, but at the last moment-at check in 24 hours before my flight- I was forced to pay an additional $236. Their customer service is poor and consists of Facebook chats and the chat regarding my return flight wasn’t answered for hours. They have no customer service phone number. Their website was under construction and had constant error messages. The flight itself was a nightmare. A super hot, brightly lit plane on the red eye. Absolutely no amenities, no wifi, no tv, not even a travel magazine or sharper image catalog. You also have to pay for everything including water ($1) and tiny cup of coffee ($3). The seats cost an additional $32 for each plane at check in (there was no option to have the airline select your seat for free) and a checked bag cost $86 each direction. Only after my flight and after speaking to several reps was I informed of an additional vague “service fee” (of an undisclosed amount) that I could have been charged by the agent I was chatting with on Facebook. All of these undisclosed additional fees that I was slammed with 24 hours before my flight nearly doubled the cost of my ticket. Had I initially known I would be paying that amount for my flight I would have booked a better airline and probably saved money in the long run.

✅ Trip Verified | This is the worst airline ever. I flew from Baltimore to Paris. What was supposed to be dream trip turned into a nightmare. PLAY lost my luggage, and the only response I got was a link to file a report. There is no telephone number. You have to communicate via DMs on Instagram, Facebook, and Whatsapp. I sent multiple messages on Facebook. They responded by blocking me there. Horrible airline and customer service. Very unorganized company. Do not fly with this company.

✅ Trip Verified | An ok (very) low-cost airline, which mainly connects Iceland to the neighbouring European countries (and the East USA cost. All the food is charged inside the flight, but the price is quite fair (at least the coffee and water costs less than in a regular supermarket in Sweden. The sandwiches costs about the same). The only con was about the seating: I felt like I was sitting on a rock, I know the flight lasted only 3:30 hours, but come on. When we came back to Sweden, we bought a roomier seat, which was a bit more comfy, but still hard as rock! They need to take a bit more of care with the airplanes. When we were about to leave Iceland back home, the airplane stopped seconds after leaving the finger, and I never seen so many mechanics and engineers entering in a airplane. According to an employee later, the airplane had a technical problem with a onboard computer. Our flight left Reykjavik 1 hour late. The crew was amazing, though! Keep up the good job!

Not Verified | I've flown with PLAY a few times now and for the most part I have nothing but good things to say. PLAY is of course a low cost airline. Baggage costs a fair bit extra, the leg room is not the best, there is no in-flight entertainment or Wi-fi and the selection of food and drinks on board is pricey and limited. But you get what you pay for, and in comparison to Icelandair (who is taking more and more a low cost approach of their own anyway) I'd argue the value for money is far better with PLAY and gives us Icelanders a chance to travel abroad for much less than a similar Icelandair ticket. The service and crew have always been excellent and I expect I'll be flying a bit more often with PLAY in the future.

✅ Trip Verified | I was a bit skeptical about this low cost carrier that I've never heard about. I tried PLAY since the fees were considerably cheaper for my schedule. As a low cost carrier they don't provide food or drinks for free. The seats are quite spacious considering it is a low cost. I'd fly with them again if I ever have to fly back to Iceland.

✅ Trip Verified | I made a one way reservation from Brussels to Boston for my cousin and her son. The flight was supposed to be on August 10. Yesterday, I registered to pay for their luggage and seats. I clicked on the link provided in email and attempted to input my reservation number and my cousins last name, I received an error. I tried reaching out to the airlines via messenger, email, what’s up app and online chat. Every time they would say we don’t understand what you want here is confirmation email. I clicked on red button (see images below) and would receive same exact message, in response the company said well it’s under the same account I was using, I said that’s the account using to what I got response we cannot help you further. I attempted it few more times, every time receiving the same response. This company does not have phone number or registration desk at the airport, people who are unable to check in 24 hour prior to the flight are left behind. I spent 1000 on tickets and they don’t have a flight to take as the company refuses to troubleshoot their website issues.

✅ Trip Verified | I flew to Paris with my boyfriend and I didn't have my luggage when I arrived in France. I had to rebuy some stuff I needed and started to wear my boyfriend's clothes! On our way back last Saturday, my boyfriend didn't get his luggage. It has been 3 days now and we don't even have the option to speak with someone. Customers service is pretty much no existent. We have been missing our luggage 2 times in 1 trip! This is unacceptable. I will never fly with them ever.