"Unprofessional airline"
M Nelson (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Copenhagen to Washington via Reykjavík |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
10th August 2023 : PLAY response
Thank you for taking the time to write us a review. We are sorry that you had to experience a delay on your recent travels with us and we apologize for any inconvenience that may have caused. We are well aware that a good reputation for flawless on-time performance is highly valuable, thus we strive to keep a clean delay record for everyone’s best interest. The reason for delays is most often an unforeseen cause, which we try to avoid with all the possible precautions and actions that we can take to minimize the effect. If you felt the communication or information given on our behalf was lacking, we truly apologize for that. Due to the extremely high volume of incoming inquiries our once quick reply time slowed down, and for that we are sincerely sorry.
"Play is a terrible airline"
El Yem (United States)
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
10th August 2023 : PLAY response
Thank you for your review. We are sorry you feel this way. Upon booking it is stated very clearly what is included in your flight ticket. We are a low-budget airline and therefore we need to charge for extra services, meals and drinks on board.
"I will not be flying them again"
Carly Kramer (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stewart to Berlin via Keflavik |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
10th August 2023 : PLAY response
Thank you for your review. Our flight prices go by supply and demand, and can therefore fluctuate. The pricing strategy works so that there are only a certain number of seats offered for a certain price; once those seats sell out the next price takes over and this is usually higher. If the price right when you were changing was higher than expected it simply means that there were fewer seats left on that flight and at the higher rate. The FLEX option only allows waiving of the changing fee, not airfare difference. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"I had a great experience"
Jordan Richardson (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Stockholm via Keflavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
10th August 2023 : PLAY response
Thank you so much for taking the time to write this review and let us know how happy you are. We strive to deliver top service and we love feedback like this!
"could not have ask for anything more"
E Barton (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Washington to Glasgow via Keflavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd August 2023 : PLAY response
Thank you for taking the time to write us a review. We're happy to hear you had an overall good journey with us and hope to welcome you on board again in the future.
"Apologies simply does not cover it"
Marg Kelley (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Stewart Intl to Dublin via Keflavik |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
2nd August 2023 : PLAY response
Thank you for taking the time to write to us about your negative experience. Our main goal is to deliver top service, that's why we appreciate hearing from our passengers in order to improve and we take this very seriously. We will investigate this further. Again we'd like to thank you for letting us know about this.
"reduced our chances of boarding the flight"
Melinda Hanger (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Keflavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
2nd August 2023 : PLAY response
Thank you for taking the time to write us a review about your negative experience. We're sorry to hear about this incident at the airport. Regarding the gate check-in for your bag; it is not possible to check in baggage to the hold at the gate. If you arrive too late in time for the designated check-in time then unfortunately you have missed that flight and need to purchase a new one. It is not possible to change your flight after the check-in has closed. Of course, this could've been explained better to you at the gate and we're sorry to hear that this was not the case. We will be sure to forward this incident to the relevant department for further investigation. All our employees go through standard training, and are provided with comprehensive knowledge and understanding that racism and discrimination is a behavior that is not tolerated within PLAY. All our customers should be treated with respect at all stages in their journey with us. Again, we want to thank you for the feedback.
"Fantastic experience for the money"
T May (United States)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York-Stewart to Keflavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd August 2023 : PLAY response
Thank you for taking the time to write us a review. We're happy to hear you had an overall good journey with us and hope to welcome you on board again in the future.
"I will not recommend this airline"
Ikram Ibrahim Mahi (Canada)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Reykjavik to Toronto |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
24th July 2023 : PLAY response
Thank you for your feedback. We’re sorry to hear that you are dissatisfied regarding your experience with PLAY. We are a low-budget airline and therefore we need to charge for extra services. This suits many of our passengers and we are sorry to hear you feel this way but thank you for your feedback.
"most miserable experience of my life"
J Warsen (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Washington to Athens via Keflavik |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
24th July 2023 : PLAY response
Thank you so much for taking the time to share your experience with us. We certainly strive to deliver the best service possible and we are very sorry to hear that you were dissatisfied with our service on your recent travels with us. We appreciate your feedback and really hope you will give us another chance in the future.