PLAY

Not Verified | No customer service at all. If something goes wrong then screw you I guess. Charge for everything they can hook you for Avoid at all cost. Will never fly with Play again.

Not Verified | $36 for 1 overweight kilo (kg) is something I have never came across in my whole life. We better take another airline with screens and dinner during the flight…

✅ Trip Verified | Flew from Baltimore to Paris via Reykjavík. one leg on a A320 the remaining three legs on an A321. The final leg of the trip was on a newer A321, only this leg has USB chargers. There were two USB-A and two USB-C charging ports that were shared for all three seats on one side of the row. The newer A321 also had slightly more padding on the seat though, all legs of the flight the seats were pretty uncomfortable and cramped (I 'm 6'2" / 188cm). As expected, there is no real inflight entertainment - the newer A321 did have an option to connect to Wi-Fi and a webpage that provided an online menu, a few games, and a moving map Boarding was easy and timely, though one leg we did delay departing while waiting on a passengers from a connecting flight. Staff were courteous and efficient. For a low cost carrier, I was pleased with the overall experience.

✅ Trip Verified | Not impressed with their policy at all! I usually don’t get the cancellation policy but life taught me that for longer flights or more expensive trips it might be a good idea so imagine my disappointment when it turns out it doesn’t matter in the end as apparently earthquakes and an erupting volcano isn’t a good enough reason to cancel my flights to Iceland. Only a doctor's note, covid or death is included in their policy. So now I’m down 400 euro plus extra money for a cancellation insurance that is genuinely useless!

✅ Trip Verified | Disappointed because I tried several times to check in and pay for my baggage online before going to the airport the morning of flight, but I was not able because their system was not working, they double the price of the bags if you pay in the airport, and they were not able to make an accommodation for me, despite the fact that it was the fault of their website, they forced me to pay the double fee. Be careful!

✅ Trip Verified | Always on time. For us budget travelers who need them to get from point A to point B, efficiently! Stay away you snobby travelers. Yes, with them everything is charged extra. Who cares. Bring you own food and a backpack only and realize you can get a flight to europe for $300 bucks or there about if you like. Think of it as a bus ticket in the sky. I love them. Don’t change. If you want extra comfort take your snob and fly Delta. Other notes: impeccably quick boarding, always seem to be on time. Weather in Iceland though can affect things, that’s the biggest potential mess. Not their fault though. Always friendly flight crews.

✅ Trip Verified | Went for vacation with PLAY airline from Toronto to Glasgow (via Reykjavik) on September 4, 2023 and back on September 15, 2023. That was the first and so far the only experience with Play. 1) Purchasing tickets online and the website: The whole process is quite easy and straightforward. There are several fares to choose from. However, even if you choose the cheapest one, you can always add other services needed like reserving a seat, purchasing check-in/carry-on luggage, booking transfers, etc. The website looks nice, didn't have any issues. However, I've seen people complaining about it, citing system breakdowns, slow responses, etc. I had an unpleasant event after purchasing the tickets: one leg of my flight (KEF to GLA) had gotten cancelled and I was presented with 3 options: get a refund, reschedule the flight or convert it to a voucher for future trips. Luckily, I rebooked myself on a flight one or 2 days earlier that initial date and there were no cancellations afterwards. 2) Boarding and airplanes: The airline lets you check-in and get your boarding pass 24 hr before the departure time. I checked-in maybe 1-2 hours after check-in got available and to my surprise I got window seats for both legs of the flight. Moreover, the seats were just the same for my return flight. I was flying from Hamilton Airport (ON, Canada) and can say that the airport is tiny. Yes, there are poor shopping and food selection, but you quickly pass all the security and controls. Also, lines up are really short (especially, compared to Toronto Pearson Airport). I was flying A320neo to Reykjavik and A321neo to Glasgow and vice-versa. The A320 seemed older and in worse condition than A321. The interior of the latter was really good and looked brand new. It had a "holder" for your phone embedded in or on the top of an eating tray. Also, only A321 had power outlets. The legroom at both airplanes is small. I needed to stand in the rear of the plane for while to survive almost 6 hr flight. 3) The flights and transfer: During the flight, you can't access Internet (no Wi-Fi onboard is available) and there's no in-flight entertainment, so make sure to charge your electronics and have movies and series downloaded on your devices and you should be fine. Fortunately, all of the flights were on time and I didn't miss any connections. The flight were good and smooth. The seatbelt indicator was usually off. The Reykjavik flight was almost fully occupied, but the occupancy for the Glasgow flight was low. I'd say, maybe 60%. Once I had landed in Reykjavik, I was a bit confused as you don't pass any border officers, but quickly get to airport lounge/boarding area. It would be nice to see airline's representative not only while they put a sticker (for the flights to Canada) on your passport during daytime, but also when you take an European leg/flight during night/morning time. The good thing about the Reykjavik airport is that it has a smoking area on the premises. Landings were smooth and easy. Pilots are doing a great job. 4) Summary: Flying with PLAY can actually be a bit cheaper than with other "regular" airline. However, it requires an extensive planning and calculations as only a random seat is included in the cheapest fare. You have to pay extra for anything else, including seats, baggage, flight changes, special requests, etc. Also, the food on board is very limited and extremely expensive. So, make sure to bring yours or have a meal before.

✅ Trip Verified | My flight back home (Amsterdam to Iceland to New York) was canceled by the airline on 10/19/23. They offered to put me on a later flight, but their website is impossible to navigate. I finally picked the flight option for 10/22/23 (3 days later tha my original flight!) At that point, my wife and I already had the blood pressure thru the roof! 12 hours later, the airline emailed that there were no seats available on the selection they had already approved so I was asked to pick a later day. I tried for several hours to speak to a live person, but Play Airlines does not even have a desk at Amsterdam Airport! They do not have a telephone to call. They only communicate via email or social media and, even the, we only got automated replies. After all of that frustration, I decided to book a flight with another airline, which cost me $800 one-way ticket for each person ($1600.) I also had to pay $450 for 2 nights at a hotel near the airport. Plus meals, transportation, etc. By choosing another airline, I would not get any compensation for hotels, meals, or other expenses. I would only get refunded for the flight that was canceled. I was forced to make the above decision because PLAY could not be reached in any manner and I was afraid I would be stranded in Amsterdam for at least one week. So, I was forced to spend about $2500 (non-reimbursable) because PLAY canceled a flight and it does not have live customer service.

Not Verified | It's very bad experience to fly with PLAY. PLAY plane was delayed that day so that we missed the connection plane and in order to catch up our trip, we purchased the different airline ticket to Paris (since PLAY didn't provide airplane for the same day). After our whole trip we requested refund from PLAY. The Claims Team of PLAY were so horrible. They never paid attention for what you had to say and not provided you any details of refund items. After back forth more than 20 emails, we finally knew what part we got refunded. In a word, we will never take PLAY again.

✅ Trip Verified | Interacting with PLAY wasn't a pleasant experience, which began in June 2023 for a July 2023 flight to Paris, when I needed to speak with a customer service rep concerning a ticket issue and could only communicate with someone via Facebook messenger. And then my departure at BWI wasn't the best experience either. The PLAY staff members who checked the luggage and who took the boarding passes was very unprofessional, yelling on the intercom to tell passengers that they better give her the correct boarding pass to KEF Reykjavik, the connecting flight. The flight was delayed for no apparent reason; it wasn't raining on July 12th. The seats were cramped, and there was no air conditioning on the plane. Because it is a no-frills flight, water, food, and snacks were for purchase. There was no Wi-Fi, not even for purchase. Family members who I traveled with were shocked to have to pay $100 for luggage on the return flight, when it was the same exact luggage they came with, fulfilling the weight requirements. And again, for the flight returning to BWI, via KEF Reykjavik, was notoriously late, which meant rushing to get on the connecting flight to BWI. There was no type of organization for passengers to board the flight ... just a bunch of people crowded around each other. And it was hot on the plane, again. I shared a review on PLAY's Facebook page and it was deleted. This is an airline that I won't be using ever again. I prefer to pay more for professionalism, superb customer service, and comfort on a plane.