"passive aggressive and sarcastic"
Philip Lewis (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manchester to Boston via Rekyavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
3rd April 2023 : PLAY response
Thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"The staff are superb"
Jo Anne Assini (United States)
Aircraft | A340 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Stewart to London |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd April 2023 : PLAY response
Thank you for your PLAY review! We're so happy you had a pleasant experience with us as we strive to deliver great service and flight experience to our passengers. This is why we do what we do! Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :)
"I will never fly Play again"
G Parler (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Reykjavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
3rd April 2023 : PLAY response
First of all, we want to thank you for taking the time to write to us about your negative experience. Our main goal is to deliver top service. That's why we appreciate hearing from our passengers in order to improve and we take this very seriously. Again we'd like to thank you for letting us know about this.
"I’d recommend this airline"
G Vanucci (United States)
Aircraft | A320 neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stansted to Stewart via Kefavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd April 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"I will not choose Play again"
Barry Snyder (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Paris via Keflavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
3rd April 2023 : PLAY response
Thank you for your feedback. We’re sorry to hear that you are unsatisfied regarding your experience with PLAY. PLAY is a low-budget airline and therefore extra services such as additional bags, meals and booking changes are not included in the price.
"had an amazing trip"
Maria Hines (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Stewart to Reykjavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd April 2023 : PLAY response
Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us. We will continue to keep up the good work.
"We would not fly this airline again"
R Lascar (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to Keflavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
3rd April 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"Excellent price performer"
James Dellamorte (United States)
Aircraft | A321neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Reykjavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd April 2023 : PLAY response
Thank you for choosing PLAY for your travels and for providing us with some feedback. We truly appreciate hearing from our passengers regarding what improvements can be made. We do hope to welcome you on board again in the future!
"Staff were very attentive"
J Norten (United States)
Aircraft | A320NEO |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to Reykjavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th March 2023 : PLAY response
Thank you so much for taking the time to write this review and let us know how happy you are. We strive to deliver top service and we love feedback like this!
"No frills, but friendly"
A Harper (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Newburgh via Reykjavik |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th March 2023 : PLAY response
Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us.