PLAY

✅ Trip Verified | I really enjoyed flying PLAY because of its punctuality and customer satisfaction. The staff were very courteous and professional. Although the seats in the airplane were not too comfortable, we did enjoy the extra leg rooms. I just wish they would add more cushion to the seats. PLAY offers great value.

✅ Trip Verified | For being a low cost airline it’s very comfortable, the aircrew is very friendly, everything in general was really good, the only thing I had a problem with was I bought a extra luggage that I did not use I was only asking to use that credit to instead buy a seat and they refused too. I think that after expending extra money they should be more flexible and help their passengers, not let them feel you are stealing from us and the only thing that matters is get more money from us, that made me mad and prefer other airlines with less restrictions not caring they are more expensive, they will treat me good.

✅ Trip Verified | Excellent service, had enough space. Flight attendants gave great customer service. Pilots gave smooth flight. Very satisfied with new airline, thank you. The only suggestion would be maybe to offer complimentary beverage for longer flights.

✅ Trip Verified | Es la primera vez que viajo con esta compañía y la experiencia ha sido muy satisfactoria. El vuelo salió con una hora de retraso, pero llegamos puntuales al destino, y la vuelta todo como se preveía, sin ningún contratiempo. Volvería a volar con PLAY sin ninguna duda. - It is the first time that I travel with this company and the experience has been very satisfactory. The flight left an hour late, but we arrived at the destination on time, and everything returned as planned, without any setbacks. I would fly with PLAY again without a doubt.

✅ Trip Verified | Really modern, quite spacious and nice cabin crew. The worst part has been the seats which are a bit uncomfortable specially the top part.

✅ Trip Verified | Play did a fantastic job. The website was flawless. The pricing was clear and logical - not to mention cheap. Customer service answers the phone in short order. All of our flights landed early. Short wait times between connections. Great flights all around. And the airports - at least in Iceland and in New York - were so convenient and easy to use. I really am astounded that such an airline exists. Great model - with flights from America landing early, then several connections a day to various European cities.

✅ Trip Verified | Incredibly disappointed in this airline. I was made to pay €80 at Stansted for my carry on. They charge you at the airport gate for any luggage bigger than a tiny handbag even though tickets state you are allowed a personal item. Furthermore, I had 2 flights and we were not given a drink of water - for an almost 7 hour journey. I don’t expect food on a budget airline, but water at least should be offered for a flight that long. The whole experience was appalling. Long story short, I won’t be flying with this airline again.

✅ Trip Verified | The staff was pleasant and the plane was clean. The price it was advertised as cheap but then you charge us for everything. Bags, carry on, food, drink. Then you don’t provide any entertainment. So you charge about $800 for a flight that you can’t even get a glass of water or a snack included. Then because of a layover you charge double for bags. The only nice thing was leaving from Stewart airport.

Not Verified | I am not satisfied with Play. There are no self-service kiosks. I could not add my known traveler number. Play does not have an app for customers to receive real-time updates. Certainly, the inexpensive flights are attractive, but the airline is too inconvenient. So, ultimately, it’s not worth it.

✅ Trip Verified | Not enough time between transfers. They failed to take "Boarding" off the roster and I did not make it in time. This was because I was directed by an airport worker to go all the way to "Arrivals" between flights which was incorrect. By the time I got back the gate had closed 5 min before and they turned me and others away, telling us to go elsewhere and buy another ticket out. Ours were worthless and they were not willing to allow us on the plane, which was still being boarded on the tarmac. 40 min between two long international flights isn't practical. When I went to the help desk for Play, I was told I should have been able to make the flight and that all others had made it. When I told her that wasn't true, she stated again that I was. I reminded her I'm not deaf or blind, and that the very last person she had at her counter was there because she too missed this flight for the same reason. She told me she wasn't able to credit my ticket, so I moved ten feet down the line and bought one from Icelandic Air (way better than the other three flights I had on Play). I did the wrong thing by trying to go with an economical, new airline. It ended up costing me over $1,000 to correct this. Other things to mention is that they don't offer long layovers or open jaw flights. Too new for me, and I suggest you let them work out all their growing pains prior to flying with them. Pack some beverages because they don't even offer water. No gluten free food options, just candy so pack hard if you have dietary needs because there is NO TIME to eat between flights. No in-flight entertainment .