PLAY

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 204 reviews
5/10
No Skytrax Rating
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9/10

"flight was very comfortable"

(Spain)

Trip Verified | The flight was very comfortable. Seats were separated properly, and it had enough space to stretch my legs. Cabin crew was nice and helpful. Food and beverages prices onboard were more or less similar to other airlines. A compelling balance between quality and price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKeflavik to Madrid
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

15th November 2022 : PLAY response

First of all, we want to thank you for taking the time to tell us about your positive experience. We strive to deliver top service and we absolutely love feedback like this. We are so happy to hear you enjoyed services on board. Again, thank you so much for telling us about this and we are thrilled to hear you enjoyed flying with us!

8/10

"great flight and friendly staff"

(United States)

Trip Verified | No issues with delays, cancellations, got to Iceland quicker than expected. Reasonably priced and reasonably priced snacks/drinks for purchase. Overall great flight and friendly staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Keflavik
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

14th November 2022 : PLAY response

Thank you for your PLAY review! We really appreciate it and hope to see you on board with us again soon.

10/10

"crew attended to everyone's needs and were extremely pleasant"

(United States)

Not Verified | This was my wife and I's first time flying abroad. The cabin was roomy. I am 6'3 and had enough leg room to remain seated for the entire 6 hour flight. The pilot was very informative and advised us to bad weather and turbulence. The crew attended to everyone's needs and were extremely pleasant. They made my wife and I feel comfortable and relaxed throughout the flight. I recommend PLAY Airlines if you're traveling abroad.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Paris
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

14th November 2022 : PLAY response

Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us. Hope you and your wife enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :)

10/10

"impressed with this airline"

(Canada)

Trip Verified | I was impressed with this airline. For a low cost carrier, their planes were new, clean, seats weren’t bad for a low cost carrier, couldn’t complain),. Leg room was good and the staff were super friendly. The food price wasn’t crazy and the options were good. Honestly will fly them again happily.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Keflavik
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

10th November 2022 : PLAY response

Thank you for your PLAY review! We really appreciate it and hope to see you on board with us again soon.

8/10

"Very good flight"

(Iceland)

Trip Verified | Very good flight. Fast check inn. Helpful flight attendents. Good seat, enough legroom and space. Down sides: no flight entertainment and expensive luggage fee.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Keflavik
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

10th November 2022 : PLAY response

Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us. We look forward to welcoming you on board in the future!

1/10

"Extremely small and tight plane"

(Iceland)

Trip Verified | Extremely small and tight plane. Sat with my knees pushed in the seat in front of me and had a hard time freeing myself every time I wanted to stand up. The seats are barely cushioned and you cant even move the headrest at all! The corridor is also really narrow, I noticed a lot of people that sat by the corridor got hit again and again by the staff, the staff trolley and other passengers. Would definitely not recommend.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlicante to Keflavík
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

10th November 2022 : PLAY response

Thank you for your feedback. We’re sorry to hear that you are unsatisfied regarding your experience with PLAY. We appreciate hearing from our passengers in order to improve and we will take this into consideration.

9/10

"I can highly recommend it"

(Iceland)

Trip Verified | This was my first time with play air and I can highly recommend it. The cabin crew was warm and welcoming and the service on board was very good. And I can understand what the captain is saying.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReykjavík to Copenhagen
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

9th November 2022 : PLAY response

Thank you so much for sharing your review with us. We're so happy that you had a pleasant flying experience with us - it makes our heart skip a beat!

4/10

"This is a bare-bones flight"

(United States)

Trip Verified | Very uncomfortable seating for an international flight. I would take a Play flight on a shorter trip but nothing over a couple of hours. This is a bare-bones flight, passengers will pay for everything including water and coffee. The flight going to KEF from BMI was roomier, but the return flight was fairly miserable - I could barely squeeze my backpack under the seat and getting up to use the lavatory was difficult (I am only 135 lbs). One the plus side, the pilot very kindly announced beautiful views over Greenland which briefly distracted me from the numbness in my legs and lower back due to the cramped conditions.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReykjavik to Baltimore
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

8th November 2022 : PLAY response

Thank you for your review. We are very sorry to hear about your negative experience with us and we apologize for any inconvenience on your flight. We really appreciate hearing from our passengers and hope to see you on board with us again soon. All the best, PLAY

10/10

"the cost is great for the quality"

(United Kingdom)

Trip Verified | Fabulous easy check-in online, good service and legroom. Low cost - will use again as the cost is great for the quality. Good cabin bag size as well so able to travel with small case and small rucksack - happy days.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Reykjavik
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

8th November 2022 : PLAY response

Thank you so much for sharing your review with us. We're so happy that you had a pleasant flying experience with us - it makes our heart skip a beat!

4/10

"I had to throw away my carry on"

(United States)

Not Verified | I had no issue with this company until my last of 4 flights coming back home, I had to throw away my carry on and wear multiple layers of clothes just so I could bring my clothes home. Even though I paid for the carry on they said I had not even while showing the receipt. Worst part is I wasn't the only one on this flight dealing with this issue. The crew on board were nice and do the best they can do on the job. The seats are very uncomfortable. But at the same time, it was a cheap flight so I didn't expect to travel in the best of conditions. In all honesty I had no issues with this airline until my last connecting flight and I don't think I will be flying with PLAY again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to London
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

8th November 2022 : PLAY response

Hi Matheus, Thank you so much for taking the time to share your experience with us. We certainly strive to deliver the best service possible and we are very sorry to hear that you were unsatisfied with our service on your recent travels with us. Have you contacted the Service Team for them to investigate this further, since you state that you had already paid for the carry on? They can be reached at [email protected]. We appreciate your feedback and really hope you will give us another chance in the future. All the best, PLAY