"streamlined and no-frills airline"
L Mayle (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Keflavik to Boston |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th January 2023 : PLAY response
Thank you for flying PLAY! We're so happy you had a pleasant experience with us as we strive to deliver great service and flight experience to our passengers. This is why we do what we do!
"Check-in at both airports was very bad"
Evangelina Fuentes (Argentina)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Madrid to Reykjavik |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
16th January 2023 : PLAY response
Thank you so much for taking the time to share your experience with us. We certainly strive to deliver the best service possible and we are very sorry to hear that you were unsatisfied with our service on your recent travels with us. We appreciate your feedback and really hope you will give us another chance in the future.
"offered hotel for those in need"
N Gearing (Spain)
Aircraft | A320 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Barcelona to Keflavik |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
16th January 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We're so happy you had a pleasant experience with us as we strive to deliver great service and flight experience to our passengers. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :)
"boarding was extremely unorganized"
Ondrea Haubner (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Reykjavik to New York |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
11th January 2023 : PLAY response
Thank you for your feedback. We’re sorry to hear that we didn't meet your expectations or if you feel as if you did not receive the good service we strive to deliver. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback!
"Good airline for the price"
B Keale (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baltimore to Stansted via Keflavik |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th January 2023 : PLAY response
Thank you so much for sharing your review with us. We're so happy that you had a pleasant flying experience with us. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"I must pay for my hand bag"
Laila Bertolino (Ireland)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dublin to New York via Keflavik |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th January 2023 : PLAY response
Thank you for your feedback and pointing this out to us. It’s always more expensive to pay for services at the airport than pre-booking at the time of booking or online. During the booking process we do our absolute best to inform our passengers clearly about our baggage rules with pictures and text. We will forward this to the relevant department as our agents in Dublin should be charging for carry-on that is not pre-booked and paid for in advance. Thank you again for the feedback, we hope to welcome you on board again in the future!
"the worst airline experience"
Kimberly Koroma-Tommy (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to London Stansted via Keflavik |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
11th January 2023 : PLAY response
First of all, we want to thank you for taking the time to write to us about your negative experience. Our main goal is to deliver top service. That's why we appreciate hearing from our passengers in order to improve and we take this very seriously. We are sorry that your baggage was delayed in transit on your recent travel with us and we want to offer our sincerest apologies for any inconvenience it may have caused. We are fully aware that delayed baggage is never ideal and we go above and beyond to ensure it is delivered to its owner as quickly as possible. Lack of communication or updates is unacceptable and we will forward this case to the relevant department. We do, however, hope you enjoyed your holiday and hope we can welcome you and your family on board again sometime in the future. Thank you again!
"roomy seats for most of the flights"
C Mayle (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New York to Madrid via Keflavik |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th January 2023 : PLAY response
Thank you so much for sharing your review with us. We're so happy that you had a pleasant flying experience with us. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"you definitely get what you pay for"
B Thomas (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London Stansted to Keflavik via Baltimore |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th January 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. PLAY is a low-budget airline and therefore extra services such as additional bags, meals and booking changes are not included in the price. Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future!
"Great airport assistance"
James Newton (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London Stansted to Keflavik |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
11th January 2023 : PLAY response
Thank you for flying PLAY! We‘re happy to hear you had a positive experience flying with us. Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :)