PLAY

Not Verified | This was my wife and I's first time flying abroad. The cabin was roomy. I am 6'3 and had enough leg room to remain seated for the entire 6 hour flight. The pilot was very informative and advised us to bad weather and turbulence. The crew attended to everyone's needs and were extremely pleasant. They made my wife and I feel comfortable and relaxed throughout the flight. I recommend PLAY Airlines if you're traveling abroad.

✅ Trip Verified | I was impressed with this airline. For a low cost carrier, their planes were new, clean, seats weren’t bad for a low cost carrier, couldn’t complain),. Leg room was good and the staff were super friendly. The food price wasn’t crazy and the options were good. Honestly will fly them again happily.

✅ Trip Verified | Very good flight. Fast check inn. Helpful flight attendents. Good seat, enough legroom and space. Down sides: no flight entertainment and expensive luggage fee.

✅ Trip Verified | Extremely small and tight plane. Sat with my knees pushed in the seat in front of me and had a hard time freeing myself every time I wanted to stand up. The seats are barely cushioned and you cant even move the headrest at all! The corridor is also really narrow, I noticed a lot of people that sat by the corridor got hit again and again by the staff, the staff trolley and other passengers. Would definitely not recommend.

✅ Trip Verified | This was my first time with play air and I can highly recommend it. The cabin crew was warm and welcoming and the service on board was very good. And I can understand what the captain is saying.

✅ Trip Verified | Very uncomfortable seating for an international flight. I would take a Play flight on a shorter trip but nothing over a couple of hours. This is a bare-bones flight, passengers will pay for everything including water and coffee. The flight going to KEF from BMI was roomier, but the return flight was fairly miserable - I could barely squeeze my backpack under the seat and getting up to use the lavatory was difficult (I am only 135 lbs). One the plus side, the pilot very kindly announced beautiful views over Greenland which briefly distracted me from the numbness in my legs and lower back due to the cramped conditions.

✅ Trip Verified | Fabulous easy check-in online, good service and legroom. Low cost - will use again as the cost is great for the quality. Good cabin bag size as well so able to travel with small case and small rucksack - happy days.

Not Verified | I had no issue with this company until my last of 4 flights coming back home, I had to throw away my carry on and wear multiple layers of clothes just so I could bring my clothes home. Even though I paid for the carry on they said I had not even while showing the receipt. Worst part is I wasn't the only one on this flight dealing with this issue. The crew on board were nice and do the best they can do on the job. The seats are very uncomfortable. But at the same time, it was a cheap flight so I didn't expect to travel in the best of conditions. In all honesty I had no issues with this airline until my last connecting flight and I don't think I will be flying with PLAY again.

Not Verified | I am shocked that there isn’t an outlet on a plane, especially one that flys over 5 hours. The food isn’t complimentary which makes for the worst international experience ever. This is the cheapest company I have ever witness. They claim they are cheap but I paid 600 dollars one way. They couldn’t even let you print a boarding pass for a connected flight or have access to one electronically. They also waited 45 minutes for several late passengers putting everyone else’s connected flights at risk. Will never fly with them again.

✅ Trip Verified | Their website does not work and online checking would not allow me to check in without selecting seats at an additional charge for each plane. Checking in to my return flight was impossible online and had to be done in person. I like to find low cost deals to travel, but at the last moment-at check in 24 hours before my flight- I was forced to pay an additional $236. Their customer service is poor and consists of Facebook chats and the chat regarding my return flight wasn’t answered for hours. They have no customer service phone number. Their website was under construction and had constant error messages. The flight itself was a nightmare. A super hot, brightly lit plane on the red eye. Absolutely no amenities, no wifi, no tv, not even a travel magazine or sharper image catalog. You also have to pay for everything including water ($1) and tiny cup of coffee ($3). The seats cost an additional $32 for each plane at check in (there was no option to have the airline select your seat for free) and a checked bag cost $86 each direction. Only after my flight and after speaking to several reps was I informed of an additional vague “service fee” (of an undisclosed amount) that I could have been charged by the agent I was chatting with on Facebook. All of these undisclosed additional fees that I was slammed with 24 hours before my flight nearly doubled the cost of my ticket. Had I initially known I would be paying that amount for my flight I would have booked a better airline and probably saved money in the long run.