PLAY

✅ Trip Verified | Lovely staff, lovely aircraft. Very spacious for a budget airline, really enjoyed my flight. Cabin crew were very polite and the airport staff very efficient and quick.

✅ Trip Verified | Rated highly, especially for value. Flew twice, Boston to Reykjavik then return in January 2023. No issues with plane, weather, delays, staff. Inconsistencies to note: 1) on flight into KEF the seat/legroom was uncomfortable in middle seat (I am of above average height/weight), but return flight to BOS appeared to have more legroom and was very comfortable. 2) arrival into KEF disembarked into a climate-controlled gangway attached to the terminal, but departure from KEF included a bus ride on tarmac and onboarding outside to include climbing stairs into plane.

✅ Trip Verified | These cheap fools don't offer anything to passengers; no charging outlets, no behind the seat entertainment centers, no flight progression. Not even paid wifi. They didn't provide complementary water or snacks. Such a basic, garbage plane for a ridiculously expensive ticket price tag. The flight attendants were miserable, robotic and cold; not friendly whatsoever. One of them seemed to get her kicks from being a power trip. Also, regarding my luggage- they left my luggage outside, in the pouring rain, and the contents were soggy and smelly. I've flown a lot of different airlines and this one is, by far, the worst.

✅ Trip Verified | This airline is a nightmare. My brother booked a flight, paid for it, got an email the morning of to check in and then got to the airport and there was no flight and no one to help him. We were unable to do anything other than Whatsapp the airline help desk (no phone number no email) which was a bot. Never using play again. I recommend staying far far away from them.

✅ Trip Verified | Everything was fine, except that we paid for the seat and they assigned us row 30, I wanted to change the seat to have him in front and if I did, they would charge me money again. What's the point of paying for the seat and not being able to change it? Todo bien, excepto que pagamos por el asiento y nos asignaron fila 30, quise cambiar el asiento para tenerlo delante y si lo hacía volvían a cobrarme dinero. Que sentido tiene pagar por el asiento y no poder cambiarlo?

✅ Trip Verified | The hostesses are simply haughty and cold, I've never seen that. At the checkin point, at Keflavik airport, they don't say hello, look me up and down, I said hello to her twice, she didn't answer me. I find that unacceptable.

Not Verified | Unpleasant check in process, waited in line for about an hour without telling us anything, after updating their boarding terminal very last minute so everyone had to run to the other terminal in Paris. And I've never needed to check in again for a connecting flight in such a short connecting time, not sure why Play had everyone do that.

✅ Trip Verified | The check in terminal shown on the website was wrong and in a large airport such as CDG, this took us extra 20 minutes to get to the correct terminal, almost making us miss our flight. Very frustrating experience.

✅ Trip Verified | Happy with the flight and service on board but super unhappy about the mix up with seats that I paid for and just realised myself that we were spread all over the plain although I paid 42.000 isk for the seats. They did not give me any refund for the hassle although I had to be the one contacting them for fixing it, I did not sit with the person I wanted on the way back and I was unhappy about that because I paid all this amount for it. Not well done.

Not Verified | This airline is about taking as much money as they can from customers and not about providing a pleasant experience for customers. I'd rather pay more money with regular airline companies such as Delta, United, Emirates, British Airways and get entertainment, food, the ability to charge my phone. While in Iceland, we de-planed onto a very icy tarmac and a female passenger fell. No consideration for the elderly traveling who are unable to climb steps to enter plane. Bad customer service.