PLAY

✅ Trip Verified | We were charged EUR 182 extra for 7 kg over weight luggage. The plane smelled of fish on the way home because the plane was in cargo flight with fish the day before. Our luggage got lost at Keflavik airport for 80 minutes.

Not Verified | The policy in a company should be the same from the beginning. We flew last year with the same cabin luggage and I didn't pay, now from our flight on 20Th February, they charge us 80 euros for the same cabin luggage, and we did pay for the big one. I do hope not to fly again with this company.

✅ Trip Verified | The convenience of using New York Stewart was greatly appreciated. Both outbound and inbound flights were on time. The crew was professional and the cabin service was good. Getting an exit row seat on the return was an additional bonus for my 6’4” frame.

Not Verified | Never again will I fly this airline. The seats are uncomfortable and the cabin was so hot I was nauseous. Also, the lack of Wi-Fi on such a long flight is untenable- especially when flying with young children. The staff was lovely but it was just too uncomfortable and expensive for what was offered.

✅ Trip Verified | Booking and flying with PLAY was very easy and confortable. Cabin crew were very friendly and planes were spot on. Transfer time in Reykjavik was fine and the boarding process smooth. I flew to New York Stewart which is approx. 90 min. from Manhattan. This is a very small airport and passport control was fast and very friendly. Good connection to Manhattan with a bus service from the airport to Port Authority Bus Terminal. All together very good experience.

Not Verified | Flight on time, even landed 30 min ahead of schedule which was great. One thing to improve - there was no priority boarding from Reykjavik, we are paying for this and basically were boarded last.

✅ Trip Verified | Recent plane, friendly staff, convenient departure from Paris T3. Low cost company but fair price. Baggage allowance 20 kg is a bit short when travelling to Iceland in winter with mountain shoes, ice grips.

Not Verified | Check in seemed a little confusing. I had bought a seat in advance but did not get any priority boarding on either flight. I had to show my passport multiple times to different attendants while standing in line to board. Not very organized. Right before boarding in Boston they announced everyone without a seat number had to line up at the counter to get one. That caused a huge line of people at the same time of boarding. So it delayed our flight. Usually this type of seat assignment happens during initial check in to avoid this delay Outside of the unorganized boarding process, the plane seemed clean, the attendants were friendly. They were sometimes unprofessional flirting and giggling with one another, just not what seems normal from more established airlines.

✅ Trip Verified | No way to contact them on short notice. Sent an email over two weeks ago after I was charged 80 euros for my 7 months old trolley. On their website it says clearly that a pram or trolley is included in the babies ticket. They haven't answered even though I sent the email again. Self check in didn't work so we had to wait in line for over an hour to check in again.

✅ Trip Verified | Play Airlines is truly a budget ride. The seats are unpadded and thin. Everything has a charge, carry on roller board or checked luggage, etc. The legroom is slightly more than an American carrier. Air is not exchanged very frequently and cabin pressure is not ideal. My ears stayed tight for several days and I had difficulty hearing, not what one wants when they are a musician. Baggage handling isn’t good, so don’t take pricey luggage! On the plus side, the flights arrive either ahead of schedule or on time. If you are looking for the cheapest travel option possible, this is for you.