PLAY

✅ Trip Verified | We arrived 6 hours early and was told that all flights were cancelled and that they would try for the next day, but all of the flights were booked for the rest of the week so it wasn't possible for us to get it rebooked or to get to our destination without spending an extra $2000 on top of the refund we are now getting. We didn't get any notifications, was told that if we book by third party they would notify the third party. We called the third party, the third party had no idea of what we were talking about. We even checked the flight schedule as we went to the airport as well, and it showed that it was on time. Had we been notified before, it would have all been fine, we wouldn't have to currently scramble for what we are doing the next week. There was no communication, we wasted a car rental, an additional hotel room on top of the other hotels we already had reserved in Iceland that could have been cancelled with refunds had we been notified. The lack of communication coupled with the fact you can't even get a real representative without going through the weird puffin AI agent is enough to tell me that this is not an airline worth booking with, and if anything, it is better spent at another airline where actual people work at, and can talk with you, is worth whatever extra cost it may be (and let me assure you I highly doubt the price differential will be as much as it has been for us to make sure that we have a place to stay especially since it is Christmas.

Not Verified | Canceled the flight 12h before take-off and 4 days before Christmas. Did not offer any alternatives apart from a full refund. Do not book / travel with them, completely unreliable. No cabin luggage, no food, no entertainment. Fly with united or any other but not with them!

Not Verified | Never ever again. They completely abandoned us in Paris with no options and no one from the airline to talk to. Luckily I know my way around France and secured another flight on an amazing airline French Bee to Newark and had my husband drive 6 hrs to pick me up. I felt terrible for those that didn’t have other options. It is not worth the savings unless you have total flexibility and don’t care if you have no one to help you during a cancellation.

✅ Trip Verified | I was stranded at the airport in Berlin because Play simply canceled my Dec 18th 2022 flight to Reykjavik and on to Boston, as I was standing in front of their ticketing office on the 18th, two hours before the flight was to leave. They said "Sorry, we will reimburse you the price of the ticket." This is simply unprofessional. A decent airline would have rerouted me on another of their own or another airline's flights to get me to Boston. Because of this unprofessional airline, I am stranded in Germany and unable to return home for Christmas. The alternative would be to book a last minute flight on another airline for a huge cost. It is this kind of selfish and stingy behavior that leads to fly-by-night operations like Play Airlines developing a bad reputation. You might think you are saving money by flying a cheapo airline, but they are cheap in all senses. They do not care about you at all. You cannot even call them and talk to a human being. You get stuck talking to a chatbot. This airline did me wrong, and I am angry at them. I booked my ticket in May 2022 to fly back in December for Christmas. You get what you pay for. That is for sure.

Not Verified | The most disorganized airplane experience I’ve ever been on. The first flight (Stewart to Keflavik) was delayed two hours, and when we asked if we would be able to make our connecting flight to Berlin, they said that it was a domino effect that would delay that flight too. Well little did we know our flight would be delayed 5 hours due to Keflavik’s inept handling of de-icing. The lady at the gate said that she was receiving “wrong information all day”. The in-flight experience on Play is about as bare-bones as it gets. No outlets to charge phones, no in-flight wifi, cramped seats. The flight attendants on the connecting flight had the gall to charge passengers for refreshments even after having us packed like sardines on a bus on the tarmac while waiting to board the plane for hours. Would strongly advise against ever flying on this dogshit airline.

✅ Trip Verified | Terrible airline, canceled our flight without a notice. At the airport the person didn't know what was going on. Never will use this airline again. Please be aware of bad airline, and bad service.

Not Verified | Not a great airline. It needs a lot of improvement. At its hub of Keflavik, their ground staff service is negligible. As a deaf passenger, I could not get help while my flight was delayed. It changes gates twice so I had to scramble looking for a ground staff to assist me. Also ground staff didn’t wear uniforms including the security personnel air KEF airline which made my experience with PLAY airline really uncomfortable and confusing. I got mistreated by the PLAY security personnel - I couldn’t understand their questions so I asked them to write their questions on paper. Guess what - they refused and sent me to a secondary security in a small room farther away from the gate D15. It was so disrespectful of PLAY to approach like that to a person with hearing loss being sent somewhere in the airport only just because they didn’t want to write questions. The food menu is limited and have to pay for food. I would prefer complimentary meals and alcohol drinks so better to go for Icelandair. No flight entertainment. No Wi-Fi. No power outlets. This is a bare bones airline. Add a few things and hire more staff and put them on uniforms - it shall improve or else, this airline will face a demise like its predecessor, WOW airline. As a disability advocate from the United States, it gets a grade F for lack of consideration and sensitivity to a deaf person like me.

✅ Trip Verified | The service is good. The plane was older than the one that we flew into Tenerife. The one to Tenerife had better seats and space but the one returning to KEF was very uncomfortable even though we were in the same seats. We have flown with Play 4 or 5 times and the new meals are really bad (in the red boxes) compared to the previous ones (grilled ham and cheese used to be in a plastic bag or different container). The ones in the red box taste like they are freezer burned or like the cardboard box. We ate both the ham and cheese and pizza and it was not good.

Not Verified | Awful service. Flight eventually cancelled with no explanation, after waiting for more than an hour. Before cancellation, I asked their ground staff what the problem was but he said we’d address any concerns for connecting flights when we arrived in Iceland. He said he didn’t know anything about any sort of delay or cancellation policy and said he didn’t have a manager. Later, when the flight was confirmed cancelled, I asked him another question and he directed me to his manager. So, a liar.

✅ Trip Verified | We sat in the plane for 2 hours after 2 hours delay and not much information. And were not even given a water to drink. There was not enough water for everybody.