"exceeded my expectations"
T Larkin (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to Reykjavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th March 2023 : PLAY response
Thank you so much for taking the time to write this review and let us know how happy you are. We strive to deliver top service and we love feedback like this!
"Staff was friendly"
Anna Jonsdottir (Iceland)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Keflavik to Geneva |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
6th March 2023 : PLAY response
Thank you so much for taking the time to write this review and let us know how happy you are. We strive to deliver top service and we love feedback like this!
"crew could use additional training"
M Heale (United States)
Aircraft | A321neo |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Keflavik to Bosto |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th March 2023 : PLAY response
Thank you for taking a minute to share your experience with us. We do appreciate receiving feedback from our passengers, whether it is positive or negative, as it helps us improve. Hopefully we can welcome you on board again in the future.
"Worst customer service"
Jade O McDonnell (United States)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Baltimore to Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
17th February 2023 : PLAY response
Thank you for taking the time to write us a review. We are sorry to hear about the delay and your negative experience with our customer service. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"capable staff"
H Kellarsson (Iceland)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tenerife to Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th February 2023 : PLAY response
Thank you for your PLAY review! We really appreciate it and hope to see you on board with us again soon.
"paying for a normal airline in the future"
Monique Giguere (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Paris via Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th March 2023 : PLAY response
Thank you for your feedback, it is always appreciated to hear what can be improved upon. We’re sorry to hear that we didn't meet your expectations or if you feel as if you did not receive the good service we strive to deliver.
"unexplained waiting time in baggage claim"
Guðlaugur Helgason (Iceland)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Alicante to Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th February 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. We're sorry to hear about the long wait time at the airport for your baggage to be delivered to the baggage belt. Thank you again for the feedback.
"I would avoid PLAY if possible"
C Mayle (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Paris via Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
17th February 2023 : PLAY response
Thank you for taking the time to write us a review. We apologize for the delay of your flight and understand the inconveniences caused. In all honesty, delays are an unloving product for both passengers and the airline alike. Not only is it costly, but we are well aware that a good reputation for flawless on-time performance is highly valuable, thus we strive to keep a clean delay record for everyone’s best interest. The reason for delays is most often an unforeseen cause, which we try to avoid with all the possible precautions and actions that we can take to minimize the effect. On another note, online check-in is not available for departures from Paris CDG so this is why you were having issues checking in for your flight from Paris. Desk check-in is a must. Thank you again for the feedback. It is highly important for us to hear from passengers to see what can be improved upon.
"I enjoyed the flights"
A Brown (United States)
Aircraft | A321 neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baltimore to Dublin via Reykjavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
17th February 2023 : PLAY response
First of all, thank you for taking the time to write us a review. We're happy to hear you had a pleasant experience flying with us, despite that minor inconvenience on board. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good.
"This company is a joke"
Jacob Kaforey (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Keflavik |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
10th February 2023 : PLAY response
Thank you for your review. We are very sorry to hear about your negative experience with us and we apologize for any inconvenience on your flight. PLAY is a low-budget airline and therefore extra services such as additional bags, meals and booking changes are not included in the price. We always appreciate hearing from our passengers, whether it is negative or positive. This is how we can improve on what is needed and keep doing what is good. Again, thank you for the feedback.