Oman Air

Not Verified | Oman Air are true to their word they have refunded the money for my ticket in full accordance with their regulations as promised. They are a very trustworthy company. Thank you Oman Air.

✅ Trip Verified | Flight was cancelled due to covid. Still no refund after one year and lots of mails asking a refund. I wont ever book Oman Air again.

✅ Trip Verified | After posting my last message on this site. Oman Air have communicated with me again to ask me for the same information I have sent before. They tell me once again they will answer within 15 days its just playing for time, this is six times now. We had to cancel the flight due to COVID restrictions, we waited the year in accordance with the airlines regulations. Oman Air said they would pay it back in line with their regulations.

✅ Trip Verified | We book 4 tickets to India on Jan 2020. Unfortunately this coincided with the covid pandemic, and both flights to india and UAE was cancelled. we request for refund but was only offered a rebooking for 2 year/ refund after 1 year of purchase date. Obviously did not expect the pandemic to last this long. The same pandemic situation we book other airline tickets, all airline give back my Money. We agree the airline policy and wait for 1 Year, on Jan 2021, 1 Year was completed, after the one completion on one year i am eligible for the refund, now they are not responding to my emails from last 4 Months. Customer care are saying that contact only e-mail. Visited their Dubai office but no use, no one dont know about their refund, all are saying that contact through e-mail, they are avoiding the e-mails for refund customers. Many times we traveled in Oman Air, now we was facing poor customer service and irresponsibility attitude towards the customer complaint.

✅ Trip Verified | We flew with Oman Air before the pandemic and the trip was satisfactory. So I had no qualms about booking with them again for my trip to Europe in 2020. Unfortunately this coincided with the covid pandemic, and both flights to and from Europe were cancelled. I was hoping for a refund but was only offered a rebooking for 1 year. Obviously did not expect the pandemic to last this long. At the end of 2020 I felt that this had gone on long enough, and even though they extended the rebooking for 2 years, it was just too hard to make any kind of travel plans. I requested a refund via their website and was met with an email offering rebooking or a travel voucher that could be turned into a refund after 1 year. This is unacceptable to me given the current circumstances, and obviously Oman Air is just trying to buy itself time and hoping customers will give up trying to get a refund. For my Europe trip I had two other flights, one with Air France (refunded immediately) and one with Easyjet (offered a voucher). The fact that A flag carrier like Oman Air is acting more like a budget airline surely affects its prestige. When the world goes back to normal I suspect I will think twice before taking Oman Air ever again.

✅ Trip Verified | Domestic Muscat to Salalah and return on Oman Air in early April. It is not easy to give a star rating for this trip. On the one hand, the two 1h-flights left and arrived on time. Ground handling was swift and friendly throughout, as were the flight attendants. Seats on the 737-800 were reasonably comfortable, and there was a modern touch screen (which I used only for the very good map and flight info functions). On the other hand and unfortunately as usual with Oman Air, cabin announcements were utterly unintelligible. Maybe connected to this, now to the worst: at least 10% of the passengers did not wear any face masks and another quarter or so had them hanging somewhere under the chin. While boarding was still rather civilized, deboarding on both legs was the classical cattle herd movement with pushing and shoving, and certainly as far away as one can imagine from socially distanced row-by-row deboarding. The cabin crews had either given up or did not care. On the day of the return flight, Oman reported new record Covid incidents and ICU occupancy numbers!

✅ Trip Verified | On February 2020 I booked 4 tickets at omanair.com for the flight to Jakarta on July 2020. Due to corona pandemic they cancelled the flight. Round 2 weeks before the flight date we filled in the refund form and they requested me to wait for 12 months (starting from the purchasing date). After several email exchanged I finally got full refund from Oman Air today (24 march 2021).

✅ Trip Verified | Oman Air cancelled our flights for April last year due to Covid and have refused a refund ever since despite being in breach of EU261. They disputed charge back with Amex and so now got a S75 with them who have been equally bad to deal with. By contrast I have received refunds in full from Finnair, Qatar & Jet2 for cancelled flights.

Not Verified | I have booked my tickets in Feb-2020 to fly out in July and due to covid the flight got cancelled. When asked for a refund, the Airline assured refund - but only after one year of booking. Now a year has passed and they only keep issuing request number on mails without any official communication. Not sure whether they will refund or drag on.

✅ Trip Verified | In January 2020, I bought two round trip tickets from Istanbul to Manila for December 2020. They cancelled the flights and promised me a full refund. They postponed the refund process, wasted my time and energy by employing different time-consuming tactics. Finally, they promised me a refund exactly one year after the issue of the ticket, which was due last January the 21st. It did not happen. What they did was to ask for additional documents. I am disappointed by the way they treated me during this process.