Oman Air

I travel a lot and I cannot praise Oman Air enough. Staff will do anything to serve your requests such as extra pillows extra amenity kits etc. Meals are excellent and staff are so happy even when you ask them for your 5th drink. On our flight any extra meals were given to the passengers which was very nice. TV's are very large and offer all the latest films. Seat pitch is very large and seats are comfy. Even on our connecting flight from Muscat to DXB we were given a meal and drinks on the short 1 and a bit hour flight.

Muscat to Amman Jordan on WY 413 on 14 April 2014. The flight was full and the seats were cramped and uncomfortable. The service on-board was acceptable. Used the toilets a few times and they were unclean and smelt like a toilet with unknown liquid on the floor. Will avoid flying Oman Air unless there are no other options.

London to Muscat on flight WY 102 on 17th April and Muscat to Hyderabad on flight WY 231 on 18th April 2014. Onboard the Muscat to Hyderabad flight the crew were indifferent to passengers. Being in a service industry the basic minimum is a smile on their face which was missing. They were looking at all passengers as if they were not welcome. During the serving of lunch the tone was terse and not at all friendly. For almost an hour there were long queues outside the so called "economy" toilet and staff did not allow passengers to use "business class" toilet. Food was pretty ordinary. I do not think I will travel Oman Air again.

Our third trip with Oman Air and would not hesitate to use them again. We flew London-Muscat-Bangkok in economy and being Silver Sindbad members enjoyed a very swift check in and complimentary access to lounges in all airports. All flights left on time and had courteous staff. The food was good for airline food and drinks were available on demand. The legroom was good and seats comfortable. The toilets on all four sectors were regularly cleaned and were tidy whenever used. A value for money service giving other airlines a run for their money.

This is my fourth time flying Paris CDG-Kuala Lumpur return in business class. Service and comfort excellent as good as many airlines' first class. The seat turns into a flat bed and wide enough for a comfortable sleep. Good food very well presented by their very friendly and competent cabin crew. I just have a few points to make that could improve their service. Limousine service should be part of the deal when flying business class dining should be on demand and flights to Kuala Lumpur should give a choice of Malay cuisine. The short connection time in Muscat can be a source of anxiety as passengers need to go through security again and there is no priority lane for business class passengers. The last few times there was hardly any wait at security so that was fine but should there be a delay I hope Oman Air can guarantee that passengers will not miss their connection flight. If you get time to visit their lounge it is usually quiet and comfortable but they need to provide more shower facilities. I've used this facility and has been lucky I did not have to wait but I noticed that there is only one shower room.

Flew from Milan to Muscat. Greeted on entering plane perfect and friendly service and the only airline that gives international internet wifi access that I know of. It was a real pleasure flying Oman Air.

LHR-BKK out 28th Jan return 13th Feb. Second time with Oman Air. First flew with them when the A330 fleet was almost new. Tried them again as the fares were very attractive. Unfortunately some of the wow factor has gone from this service. On the earlier occasion I could not fault the service and comfort with full service and convenience packs. Now the planes are older and have not been touched since new with the cabin fabrics showing signs of hard wear over the last 5-6 years threadbare and stained in places. The footrest (unnecessary) kept flopping down restricting leg space. When you do use it it puts your legs in an unnatural position. Just take them out! The toilets were also shabby. There were so many in flight announcements that watching a film was like commercial TV with adverts. Those were the bad bits. Overall the service is still worth taking as it represents excellent value on this route compared with other Middle East airlines. The leg room is an unrivalled 34" connection times minimal and a 30kg baggage allowance means I can take all my sports equipment with me. The bonus is if you are travelling as a couple or father/son as I did the two seats close to the window really provide a comfort zone in the A330 (2-4-2 as opposed to the 3-4-3 configuration on 777's flown by the other Middle Eastern operators and EVA). All airlines are making cuts but the little extras Oman Air used to have are now gone shame.

I flew for the first time with Oman Air from Heathrow to Bangkok via Muscat and returned 4 weeks later. I was impressed with the efficiency of check in with the punctuality of take off times. The cabin staff were polite the food was adequate and the in-flight entertainment excellent. Toilets were kept clean at all times. I flew economy and I would use again.

We flew from Milan via Muscat to Bangkok and back and were happy. Lounges are all great. Very comfortable business seats much better than Thai. Food interesting with Arab specialities. Nice change. Only negative thing: Service is somehow chaotic. No service in-between meals nobody would take away empty glasses or cups or ask you if you wanted something to drink. Staff should be better trained. Would we fly with them again - yes.

Bangkok to Muscat with final destination Zurich. WY 0818 and 0153. Normally I fly with Swiss Lufthansa or Emirates. I tried this time Oman Air but was really disappointed. The inflight-experience itself in the Business Class was good but all the rest not at all: Chauffeur Service: Apparently this is not included (other carriers include it always). Website: Very slow and not the standard I'm used to with other companies. This is really not what I expect from a Business Class Provider!