Oman Air customer review
W Gunewardena (United Kingdom)
Me and my family flew from London to Colombo. On 31st August we came back to London on flight WY 372 WY 101. Colombo to Oman flight - we requested a blanket they told us that they could not provide blankets for economy class. After a long conversation with the stewardess we managed to get blankets. From Oman to London (WY 101) the flight was delayed 45 minutes before takeoff we were onboard the flight for one hour without air-conditioning. When they started serving drinks I asked for a drink which should have been served with a slice of lemon it wasn't and I was told they had none. Then they gave us a menu card there were 3 choices (chicken beef or vegetarian) but when they started serving there was only one option which was the vegetarian menu. These kind of things never happened to me with other airlines I think I made a mistake choosing this airline.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | N/A |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Oman Air customer review
Steven Tomlinson (United Kingdom)
London Heathrow to Muscat to Bangkok return. Chose the airline because competitively priced (cheap). Left on time and seats had plenty of leg room. Arrival in Muscat and quick transfer through to connecting flight. Flight arrived at Bangkok but due to bad weather diverted to Don Muang for refuelling and the 10 min flight back to original airport. Plane was full of fairly unruly passengers connecting to the sub-continent with plenty of ill disciplined children. Each leg of the flight had run out of our choice and we were left with only the veggie option. Mostly cabin crew uninterested apart from the Thai ones who were courteous attentive. On the return journey flight was 45 minutes late into LHR because one of the mewling brats was taken ill and bags needed to be unloaded. The cooling system in the cabin had malfunctioned on the return and we had 7 sweltering hours flying back. We also had a 13 hour transfer in Muscat. Good inflight entertainment system with latest release.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Oman Air customer review
Dave Houlihan (United Arab Emirates)
DXB-BKK return J class outbound to BKK via MCT early departure flight on time shared lounge with Gulf air - great lounge food and staff. Flight short with a OJ or water hardly Biz class. Lounge in MCT good as usual. MCT- BKK. As usual great seats though showing their age food good wines ok cheap champagne Entertainment just ok. Arrival easy with fast track immigration. Return flight delayed 2 hours lounge ok nothing to eat as such staff very polite food ok on return same menu and wines etc same. Staff looked bored especially the male staff who went through the motions got orders wrong. Made up time on return to meet connecting flight and ran to gate to be shouted at by staff not our fault your flights are delayed so don't shout at us for being late. Flight on time to Dubai food and one drink. Staff again looked bored. Bags made it even though only 20 minutes between flights impressive. Overall good hardwear and extras but Cabin staff need to actually look like they like their jobs. No smiles and bored rigid but polite.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Oman Air customer review
A Marshall (United Kingdom)
LHR to BKK via Muscat - All flights on time and a short layover in Muscat food wasn't that great on the way out but return leg was nice. This is the first time I have used Oman I usually use Etihad or Emirates but I probably wont chose Oman again until they open the new airport in Muscat. The reason been there are no airbridges to get on and off the plane they use busses. This makes boarding a lot longer sat in a waiting area with no toilets or any facilities Also as the plane is at a remote stand there is no air conditioning until take off and with 300 passengers sat waiting at 45C it is unbearable making it very uncomfortable. 3 times I had to ask for a coffee the service was a hit and miss too. I expected more from Oman and they need to do a little work to compete with other middle east airlines.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Oman Air customer review
P Varley McLeod (Australia)
I recently flew on frequent flyer points from Bangkok - Muscat. Oman Air is sadly loosing its boutique style. Upon check-in at the business class counter I waited for over 30 minutes while the check-in staff checked economy class passengers in and had them dispute all their luggage. A complete joke and not a single apology by the staff as I stood waiting. The Oman Air lounge is nice but sadly people laying everywhere on the floor and dirty plates. It seemed the staff were intimidated by the passengers. Onboard I felt I was not a guest or passenger but a nuisance. Oman Air use to be amazing. The food service but now the complete opposite. The toilets seemed to not be cleaned once during the flight and then Muscat Airport. They are building a new airport but this would have to be one of the worst in the Gulf. Sadly Oman Air has gone from been my choice of airline to no more.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Oman Air customer review
Hamad Alkhudhairy (Saudi Arabia)
Last week I flew from RUH to FRA via MCT flight from Riyadh to Muscat was a normal business class flight the transfer was very easy the lounge was quite and nice. The flight from Muscat to Frankfurt was excellent the service was excellent along with the seat comfort.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Oman Air customer review
S Damodaran (India)
MCT-TRV-MCT. Outbound in Business Class. Had an excellent flight from the ground services to staff onboard. Inbound in Economy Class and the services were not bad other than the two toilets allocated to 142 economy pax were over crowded and dirty.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Oman Air customer review
Paul Heethuis (Netherlands)
Milan Malpensa (MXP) to Bangkok (BKK). At check in we received invitation cards for business class lounge in Milan and Muscat. When the formalities were done staff accompanied us to the business class lounge guiding us through speedlanes for passport control and safety check. A330 business class layout is 1-2-1 so every seat has direct access to the aisles. All seats can be adjusted to a flat bed with seat pitch of 82 inch. Very comfortable. The staff welcomed us in a very friendly way and service during the flight was amazing. Perfect food and very good service. We had to transfer in Muscat and had a pleasant time for 2 hours in the business class lounge in Muscat. Muscat to Bangkok was just as good as the first flight- excellent food and staff. Before landing we received a card for the speedlane which helped us through passport control in no time. We flew back from Bangkok - Mucat - Milan on 21th april and we enjoyed the flight just as much as the previous flights.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Oman Air customer review
Louie Sami (United Kingdom)
10 May MCT-DXB. 11 May DXB-MCT. Both flights full awful experience. Old planes but crew were helpful. MCT-DXB: Checking agent changed my seat without asking me from a pre-booked rear window seat to a middle seat on the wing. Flight delayed 30 minutes on a 40 minute flight! Very disappointing. DXB-MCT: Same as above with extra 20 minutes to offload the passengers as they provided one stairs to over 250 passengers as we flew back on A330-200.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Oman Air customer review
D Walker (United Kingdom)
I travel a lot and I cannot praise Oman Air enough. Staff will do anything to serve your requests such as extra pillows extra amenity kits etc. Meals are excellent and staff are so happy even when you ask them for your 5th drink. On our flight any extra meals were given to the passengers which was very nice. TV's are very large and offer all the latest films. Seat pitch is very large and seats are comfy. Even on our connecting flight from Muscat to DXB we were given a meal and drinks on the short 1 and a bit hour flight.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |