Norse Atlantic Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 165 reviews
3/10
No Skytrax Rating
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1/10

“I too had my flight cancelled”

(New Zealand)

Trip Verified | Similar to others experiences, I too had my flight cancelled and the only options available were to accept the flight that was 1 day earlier than booked, or get a refund. Due to circumstances, leaving a day early was not an option. I would have preferred other options (such as other dates, or even cities) but there was no reasonable means to get in touch, as others have also experienced. Extremely disappointed as I had scored a great deal, and now have to spend double the amount on flights that take longer. I really wish it had worked out, but buyer beware.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteOrlando to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

“Seats were uncomfortable”

(United Kingdom)

Not Verified | Seats were uncomfortable, pillows and blankets were not provided (available free of charge traveling in a comparable class from every other airline). Meals were an additional charge as well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to London Gatwick
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"carry-on was charged for $130"

(United States)

Trip Verified | I understand that this a low-cost airline. I've flown with low-cost airlines across Europe and I've never experienced any problems. This is my first low-cost Transatlantic flight, and I was unfortunate enough to have chosen Norse Atlantic Airways. I read all of the baggage requirements. I had my personal item handbag, and I was prepared to pay extra for my carry-on since my ticket only included the personal item bag. Everything cool, until I get to the counter at Miami Airport, and the person there contributed mostly herself to my worst experience with an airline. My personal item handbag would fit in the measurement samples that they had, but she was decided that, apparently, my bag didn't fit. I was charged $85 for my personal item handbag that now turned into a "carry-on" thanks, and my carry-on was charged for $130, and I couldn't take it with my on board. They told me that they had a full flight and there was no space for me to have my bag and my carry-on with me on the plane. I get to the plane, and I saw at least 10 available seats, so there was space for both my items. I had a connecting flight in London towards Barcelona, and I almost missed my flight because the staff made me check my carry-on as big baggage. Unfortunately, I still have to return to Miami with Norse, but this is the first and last time I choose this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"the lack of customer support "

(United States)

Trip Verified | I used to use Norwegian before they ceased operations and I never had 1 issue in the 15 return flights between LGW-LAX. Fast forward to 2023 and I decided to surprise my family over xmas so I booked a return flight for 23-30 December. First problem was the website, its quite laggy and unresponsive at times and the first booking went through with relative ease until I noticed the 3rd passenger wasn't included on the list. So I immediately cancelled and then nothing for 2 days,opened up a support ticket, ended up getting a reply to that eventually on the 23nd. The only way to get a quickish response is to email and within 2 days of emailing they initiated a cancellation and the money was back in my account after 6 days. The next booking was easier but because I now 2 weeks nearer to departure the flight costs increased $200 pp. I eventually got the coach with checked luggage (which came with a bump in price) So the day of departure we arrived at LAX in good time, 3 hours before take off. \the queue for check in was very very long, as there is no digital check in or anything remotely modern. We eventually spent close to 2 hours checking in and once through TSA around 15 mins we got the bus to the poor part of the airport and we made boarding with 10 minutes to spare. Flight was ok, cabin crew were polite and friendly and it was a flight in coach so I wasn't disappointed or surprised. Waiting for baggage at LGW and we had 1 big checked case and 2 smaller cases, after catching the carousel for 45 minutes we realised our case was missing, the big one, the one with all my wife's clothes and Christmas presents. I eventually found the Norse baggage desk (no one there) and a note on the desk telling you to fill out 2 forms for "delayed" luggage. If anytime anyone has been there you'll know that this part of arrivals where Norse is there are at 50 suitcases from all over the World and whilst there 2 more people joined me to fill out forms and I ended up helping one guy whose English wasn't first language. As all of you know Norse don't really have a phone number and after several emails a norse rep gave us a list of numbers, all were out of service. So its now xmas day, we have no clothes, no gifts and no idea where our case is. I'm going to buy airtags for the return journey to make sure our cases actually get loaded onto the plane but yeah, although these are old Norwegian planes repainted thats where the similarities end. I understand that airlines lose baggage all the time but it's the lack of customer support that's frustrating and for that reason and the check in fiasco, this will be my first and last trip using Norse, and if I'm honest they don't deserve to be in business carrying passengers, they are better off doing freight.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Angeles to Gatwick
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay more and more for baggage"

(France)

Not Verified | Worst company I could have taken, catastrophic service with compulsory registration on site, we wait more than an hour while this manipulation can be done online (as all companies do) but at Norse we apply the model Ryanair to make you pay more and more for baggage. No meals and limited service. Except for the plane which is new, it's not even worth a star and this type of company should only be authorized to do regional flights! I was loaded on the way back while on the way out I was able to travel without having to take cabin baggage. This policy needs to be reviewed, we are on a long haul, wake up! Your prices are low at first glance but when you add the hidden costs, you are more expensive than traditional companies which have the merit of delivering a real service and classic economy packages. Pire compagnie que j’ai pu prendre, un service catastrophique avec un enregistrement obligatoire sur place, on attend plus d’une heure alors que cette manipulation peut se faire en ligne (comme le font toutes les compagnies) mais chez Norse on applique le modèle Ryanair pour vous faire payer toujours plus de bagages. Pas de repas et un service limité. Excepté l’avion qui est neuf ça vaut même pas une étoile et ce type de compagnie devrait être autorisée uniquement à faire du vol régional ! On m’a chargé au retour alors qu’à l’aller j’ai pu voyager sans devoir prendre de bagage cabine. Là politique est à revoir, on est sur du long courrier, réveillez vous ! Vos prix sont bas au premier abord mais quand on ajoute les coûts cachés, vous êtes plus cher que les compagnies classiques qui ont le mérite de délivrer un vrai service et des packages en economy classic.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Paris
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“cancelled a lot of scheduled flights”

(United Kingdom)

Trip Verified | They cancelled a lot of scheduled flights and randomly changed both legs of my return flight to something that doesn't work for me, and didn't even give me options! Those new flights don't work for me because I have connection flights and an onward journey which were already booked. I tried to contact their customer service, but apparently they DO NOT HAVE A PHONE LINE, and I got no reply to my emails. And if you want to submit a support ticket, you have to log in to their website. Guess what, the log in doesn't work! It keeps throwing me error messages when I tried to login, when I tried to change password, when I tried to register a new account. Basically nothing works!! And when I reported this login issue with them, they basically told me that I don't need to login to view my ticket! That was their answer! I still don't have a solution to my flight connection issue. DO NOT BOOK NORSE! You might be fine if everything works smoothly but just seeing how many people have had issues with them, that's a HUGE RISK to take on! I don't know how a business like this is allowed to run!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Barbados
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"moved our flight to a day later"

(United States)

Trip Verified | Awful experience and customer service. Norse has moved our flight to a day later without any notification. We found out when we tried to check in for the flight. Then we emailed them and they said they did not hear from us after they notified us so they cannot do anything about it per their policy. Once I asked them to send confirmation or screenshot of the email notification, they never responded. Needless to say, we missed our connecting flight and had to pay for another one. This was my worst experience with an airline so far. No notification about flight change via email or phone and no empathy whatsoever. The only way you can find out about a flight change is if you log into the website daily.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to London Gatwick
Date FlownDecember 2023
Value For Money 12345
no
7/10

"was expecting a little bit more"

(France)

Trip Verified | Too bad one cannot do online check in and has to go to the counter at the airport to get the boarding pass. Very nice flight attendants. I can only praise them. Both flights (LGW to LAX and return) left on time and both arrived more than half an hour early. Compared to Norwegian, food quality was about the same (satisfactory to good). But in-flight entertainment was deceiving: there was no map or info about where we were, except altitude, outside temperature, and ETA. This was frustrating since this is what I like most to watch. One could see also that the ex-Norwegian 787s need some maintenance regarding the seats: the screen was difficult to deploy from the armrest with a lot of squeaking and was not adjustable to a good horizontal position. The lavatories were perfectly clean. So the aisles. I would have given an 8/10 for the overall rating if I had traveled in economy class but was expecting a little bit more in premium economy,
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLos Angeles to Gatwick
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"changed the flight to 3 days earlier"

(United States)

Not Verified | I made a reservation months in advance. 3 weeks before my flight I was emailed that the time of my flight had changed. However, instead of a change of a few minutes, they had changed the flight to 3 days earlier. I could either accept the change or cancel the flight. I cancelled but finding a flight at that late a date was challenging and I had to pay double what I originally paid. Beware of Norse Airlines!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Gatwick
Date FlownNovember 2023
Value For Money 12345
no
1/10

"we missed our connection"

(United Kingdom)

Trip Verified | The flight was delayed by approximately 5 hours or more which meant that subsequently we missed our connection. This led to an overnight stay in JFK. Norse shunned any responsibility did not offer to refund the flights under the EU rule or to cover any costs despite frequent attempts to contact customer service and claims. The airline took additional money from our bank accounts for onboard purchases. When contacted in regards to this they just gave an email and said it’s a separate company. A disgusting airline that takes no responsibility for its duty to its customers. Unless you wish to experience this I strongly advise avoiding them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to New York
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no