Norse Atlantic Airways

Not Verified | We had a great flight with Norse, from NYC to Rome. We booked late for our first ever Europe trip, so we didn't want to buy expensive tickets. We took a risk going with Norse, since it's cheap, about $250 one way. We were nervous, seeing all the bad reviews especially with cancellations. Turned out to be an awesome experience, on time, no turbulence. We had a amazing family lifetime trip to Europe. I highly recommend Norse.

Not Verified | The crew and service were very good on my flight on Friday July.12.24 , ground crew also very good. The PE product was better than BA , Virgin , United etc . Flight was on time other than slight delay on arrival due to gate congestion. Would definitely recommend.

✅ Trip Verified | We flew in from Gatwick had no issues at all. in Orlando it was a whole other story, they have someone chase you about the size of your personal item. I'd travelled all over with my rucksack as a personal item, fits under the seat just fine but then it was considered too big to be a personal item. They treated my backpack as a carry on and had me check in my carry-on for 130 USD. All of that while being rude and condescending. Not to mention the flight was delayed for over an hour while it was on the tarmac (they wouldn't let us board) Honestly never flying with them /recommending them ever again!

✅ Trip Verified | There were no notifications or online check in ahead of flight. Service at the desk was slow as they forced almost everyone in line to pay extra (approximately $80 USD each) to bring onboard anything larger than a purse, including standard backpacks. This policy was not made clear in advance. Additionally, they did not charge us for our LAX to OSL flight, but they did charge us on the return. Must pay extra or be assigned random seats, which may be apart from others in the same party. Not made clear in advance. No food or drinks provided for a 10 hour flight (including water). Meals were only available for pre-purchase, which was not made clear in advance. No pillows, blankets, earbuds, etc for flight. Flight attendants and gate agents were polite and courteous but had clearly been put in an uncomfortable position by their terrible corporate policies.

✅ Trip Verified | The worst airline I’ve ever used. Zero customer service. Bad attitude. Impossible to talk to anyone. Their robot chat line is a waste of time and effort. They just don’t care. The prices are ok but it is worth paying a little bit more and using an airline that actually cares for its customers rather than Norse. The hand luggage allowance is a complete joke. Couldn’t even check-in ahead of the flight. Nothing good to say about this airline.

Not Verified | I booked a 3k US dollar ticket with my 2 kids to fly from LA to London Gatwick and from here it began. A day before the flight I discovered that there is no web check in for Norse may be i should have inquired before but seems like this is the basic thing every airline provides. Secondly after airport check in and security when i entered the flight could not see any pillow or blanket on our seats, I thought may be later they will distribute. After half an hour my daughter just checked the screen options available and told me you have to buy blanket pillow and headphones. I was happy i booked the meal before as we are vegetarian and yes if you want to have a second meal you have to pay extra but this was mentioned while booking the ticket so its fine. The meal arrived and by looking at it I thought its a kids meal or a starter maybe before actual meal but seems like it was same for all three of us - very little quantity of noodles with a sprinkle of veg - 6 pieces of fruit 2 grapes 2 chunks of watermelon and 2 chunks of pineapple and a small bun with butter. I provided my kids with extra food i was carrying. I have booked my return flight with them now no option to change so will carry everything on my return flight.

✅ Trip Verified | I was nervous about having to take discount airline Norse Airways especially transatlantic, but I didn’t realize it would be this bad. It was an omen when I discovered they didn’t even have an app. Their mobile web browser indicated that they needed my address but a bug wouldn’t let me enter it. Luckily I had an iPad on which that worked. When I then wondered why I couldn’t check in 24 hours ahead of time and there was no online check in, something they of course never bothered to tell me. The check in counters were open 4 hours ahead of departure, and seeing as they shamelessly expected you to pay $45 even for a middle seat I figured I might as well be comfortable in premium economy getting to the airport early. Although the seats were decent their entertainment was via the built in arm rest method meaning you couldn’t watch anything until at cruising altitude and had to stop on approach. The icing on the shambolic penny pinching cake was when the entertainment system didn’t work plane wide. It’s been 12 years since I’ve been on a plane without a working entertainment system. The pilot even had the gall to say that on the bright side the online duty free store was working.

Not Verified | This is the worst airline I’ve ever flown. They don’t provide anything. They put AC on the plane so LOW that you are forced to buy their blanket. Not even water was provided on 10 hour flight. You have to buy it. In Los Angeles, they did not charge us for the bags, but in London for the same bag they charges 136 pounds for 2 bags. This is the next level cheap airline do not ever buy it, unless you wanna spend double amount on all extras that are not included.

Not Verified | Norse lost our checked luggage. After 5 days, they found it. The reimbursement they offered us was 3 pounds. We had to buy all new toiletries, some clothing, and other necessities. None of it was covered by the airline.

✅ Trip Verified |   This is a horrible airline. Yes it is "budget" but their practice of the physical boarding pass is outdated. They close check-in one hour before departure. They will not accommodate you with anything including a discount for the flight the next day. All customer service will talk about is contact your flight insurance. If I had flight insurance I'd be on a different airline. Of course no phone line, so it's easier to say no. 366$ down the drain. I should have just gone British airways or delta and not worried about paying extra for everything.