Norse Atlantic Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 156 reviews
3/10
No Skytrax Rating
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2/10

"cheap ticket isn't worth it"

(United Kingdom)

Trip Verified | I would never fly with this airline again. On the surface it looks cheap, but the economy ticket means you don't get so much as a glass of water for free. By the time you've paid for a standard cabin bag, bought enough food for an 8 hour flight, bought a cup of tea on board and paid 6 dollars for cheap earphones you may as well have flown with a better airline which provides this for free. You even have to pay for a blanket if flying overnight. The seats were also so uncomfortable I had to sit on my coat. they don't do online check in which means you have to get to the airport insanely early to stand in a queue for 2 hours just to check in. Honestly, the apparently cheap ticket isn't worth it and you'll end up spending just as much as you would with a better airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to New York JFK
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"backpacks were too big"

(Lithuania)

Not Verified | I do not recommend anyone this airline. I was charged 155 euros at check-in because two of my family's three backpacks were too big. During my trip, I flew with 5 airlines and only Norse Atlantic did not fit hand luggage. There were no headphones attached to the monitors.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Oslo
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very unfriendly staff"

(Sweden)

Trip Verified | I've flown with them a couple of times. Very unfriendly staff and stressful experience. The seats are very uncomfortable. If you can go with another airline I would recommend that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to London Gatwick
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Appalling services"

(United Kingdom)

Not Verified | My baggage was lost in a direct flight from LA to London. Zero interest to inform as to whereabouts, no response to the emails, issue still not resolved and I have no idea or information about my baggage. They have given me a reference code which is invalid to track my baggage. When I emailed them to compensate me for my lost items and baggage I received no answer. Worst company ever. Avoid at all costs. And we paid almost £2000 for the tickets, that includes no meal and not even headphones which they charge you £6 for. Appalling services.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"the best crew I ever seen"

(France)

Not Verified | This company has the best crew I ever seen. The on-board staff are taking care of themselves. I have rarely seen a company with such friendly and attentive staff. The flight from Miami to Paris on January 29, 2024.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Paris
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“Zero comfort in flight”

(Italy)

Trip Verified | La peggiore compagnia con cui abbia mai volato. Riprogrammato il volo di rientro due volte, anticipandolo di due giorni. Zero confort in volo, tutte le aggiunte sono a pagamento e con prezzi ESORBITANTI. Dopo quasi 11 ore di volo senza coperte, poggia testa e senza un bicchiere d'acqua, le hostess poco prima dell'arrivo hanno lasciato due merendine sui sedili... probabilmente perché in scadenza. Non credo sceglierò più questa compagnia. - The worst company I have ever flown with. The return flight was rescheduled twice, bringing it forward by two days. Zero comfort in flight, all additions are paid and at EXORBITANT prices. After almost 11 hours of flight without blankets, head rests and without a glass of water, the stewardesses left two snacks on the seats shortly before arrival... probably because they were expiring. I don't think I will choose this company again.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParigi to Miami
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“I'd rather swim the Atlantic”

(Switzerland)

Not Verified | I'd rather swim the whole Atlantic than fly Norse Atlantic Airways! Like every passenger, we took the tickets because of the low prices and then paid extra for what we needed. We took a one-way flight - thankfully - from Orlando to London, and as extra services we clearly knew we needed a 23 kg- bag and two carry ons for which we paid quite a bit, online. We arrived at the airport, and unlike other airlines where you check in online, you don't have this option with Norse. You have to go to the check-in desk instead, whether you have a checked baggage or not. You get there and before you go to the check-in counter one or two employees check each bag, whether it's carry-on or a bag with a Disney World Orlando souvenir, the bag has to be put in a box and approved by some employees who probably hate their job so much that they become rude and absurd. In our situation, there was a young lady who couldn't decide whether a backpack was bigger or smaller than the requirements given, you just have to put it in a box in a very specific way. Later, when the employee is malicious, you discover that the backpack that meets all the requirements does not fit. Why? Because she says so! We've been traveling around the world for almost 8 years and this is the first time I've encountered such a rude staff and such policies. To have your backpack in that box, be even smaller than the box and be told it doesn't fit is something I have never encountered! Afterwards, at the check-in desk your luggage is weighed. Apparently, our luggage was over the limit, and there are huge fees for oversized luggage. The next day we were shocked to find out that our checked baggage was not 23kg, but only 20kg (basically, the next day we flew from London to Milan with British Airways, and our very same baggage became 3kg lighter overnight). It was the same with the smaller bags. After you get your ticket, and your luggage has been checked twice, you figure that boarding will be quick and you won't have to go through the same discussions and checks. Well, you're wrong! Because you arrive at the boarding gate where there are three employees just checking your bags, again! And if you've been shopping in Duty Free shops and have an extra duty free bag, good luck! You'll have to put it in your luggage or explain what's in the bag and why! Our experience with Norse Atlantic Airways was definitely our first and last and it was the worst one! I wish I had read the reviews before buying the tickets because everything written is true! Poor quality service, unfriendly staff focused on making you pay more fees, on the plane you don't even get a glass of water or headphones (a pair of headphones costs $6). And if somehow you want to buy a ticket, it might be cheap, but it will cost you more later. And as a conclusion, I'd rather swim the whole Atlantic than fly Norse Atlantic Airways. And I don't even know how to swim! PS. We had a luggage tag and they removed it without our consent.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no food, given no blanket"

(Iceland)

Not Verified | Long flight around 11 hours. You need to purchase headphones, no food, given no blanket. Everything you can buy, enormous big prices, for example headphones 6 euro piece. The staff are rude.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Oslo
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“they are fueled by greed”

(United States)

Trip Verified | I have flown them 4 times, the last 2 times were nightmares, they resold my premium seat from me which was purchased MONTHS in advance, I get to the airport and they made me wait hours to find a solution because they are fueled by greed, cannot be trusted and will double dip to try to get more money at your expense. I contacted support about this 4 times with 0 response.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteParis CDG to Miami
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Huge problems to fix in customer service”

(United Kingdom)

Not Verified | Disgraceful airline who take advantage of their customers, avoid at all costs. January 5th 2024 for the 10:00am flight to Miami met with rude customer service representative at Gatwick airport on who forces you to pay 67 pounds for a regular light carry-on bag under 10kg which has never been a problem on any other airline, to rub salt into the wound the representative smirks and makes faces at you avoiding answering any of your questions and rudely picks up her mobile phone to make calls whilst totally ignoring the customer in front of her. Shockingly, no food or beverage is offered on the 9 hour 30 minute flight (only paid menu food) like on other long distance economy flights and not once do the cabin crew even offer passengers water. Only positives found were that the seats were not too uncomfortable and the inflight entertainment options are descent. Huge problems to fix in customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Miami
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no