“no support from their employees”
Michal Wright (United States)
Not Verified | This was my first experience flying over to Europe, although not my first time in Europe and this has been the worse experience I’ve ever had flying period!! First I get to the Airport 4 hours early, I start checking in & no one informs me that my flight has been delayed over an hour. Because of them I missed my plane to Spain. On my way back from Spain go figure easy jet is late. I miss the gate the check in by 15 minutes & the employee just says you missed your flight & walks off. No options, no help trying to find another flight. I had to wait 30 minutes before I saw another employee & asked if there is any other flight I could be put on. She exclaims no—but doesn’t bother to look for any thing that would be helpful. Aldo she informed me that Norse is not responsible for any missed flights as long as they are not more than 3 hours late. I’m still sitting in the airport & had to pay over a thousand dollars in total for a flight back to the United States. After I make it home I will never fly Norse again!! I do not understand how their indiscretion costs me money & there is no leeway if we have an indiscretion. There was no support from their employees, nothing. At least with Easy Jet they did their best to help me find another flight to Palma. I felt they at least cared. Norse is garbage & I will continue leaving reviews everywhere I can so that others know to stay away!!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Orlando to London Gatwick |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Service was excellent”
W Gilbert (United States)
Not Verified | I flew their Premium cabin which is located in the front of the aircraft. Flight left on time and Premium passengers get priority check-in. Comfortable, wide seats with leg rests which recline 3/4 of the way back with excellent leg room. Service was excellent. Very good food—two meals were served on the 10-1/2 hour flight with frequent beverage service in between. Entertainment was decent and the plane was very clean. Very reasonable fares, lower than most premium economy fares on other airlines and the seating is superior. I would highly recommend.
Aircraft | Boeing 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | London Gatwick to Los Angeles |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“Stay clear”
Max Jakobs (United Kingdom)
Not Verified | Norse's online booking form broke down multiple times while I tried to book. Finally I managed to book and got a single confirmation. A few days later they charged me twice and are now refusing to refund even though their booking system had issues. Stay clear.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London to New York |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"both times were fantastic"
G De Alba (United States)
Not Verified | Love it, we did New York-Oslo and Oslo-New York, both times were fantastic. Flight attendants that speaks more than two languages, Spanish in my case, was easy for me to communicate also I like that fact they knew my kid's name went they serve their food! There was a Venezuelan flight attendant he was super nice on our first flight, and Xavier on our second flight! Great fly, my food was gluten-free, was ok, the flight was I believe 7 hrs and the airplane space is better than others!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Oslo to New York |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"tried to fly Norse Norse Atlantic yesterday"
C Morell (United States)
Not Verified | We just tried to fly Norse Norse Atlantic yesterday out of LAX and had the worst travel experience ever! From the start, the check-in process was slow, they don't provide luggage tags, nickel-and-dime you for everything and have horrible customer service. We arrived in plenty of time to catch our flight and missed it, due to the fact that they never communicated that the shuttle service would take 40 minutes to get to our gate and they will automatically take your bags off the flight if you aren't there (even if you're in transit) exactly 20 minutes before they take off. If you have any complaints, they tell you to "email" customer service and all employees (even supervisors) claim they can't do anything to help you, nor will they provide you their names. It has been 20 hours and we still haven't heard from customer service regarding our re-booking our our flight. I am still dumbfounded that an airline service can operate with this type of model. I feel bad for all of the families like ours, that may be in the same situation!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to London Gatwick |
Date Flown | June 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“absolutely no customer service”
T Dyer (United States)
✅ Trip Verified | Flying Norse Atlantic was a horrible experience. I fly frequently and wanted to give them a try. Norse Atlantic has NO PHONE NUMBER, thus absolutely no customer service. On my flight from LAX to Paris for a wedding, they lost my luggage. There was nobody to talk to and they never responded to numerous emails. The bag arrived 2 days later and was ransacked. No communication with the airlines at all. Communication and customer service are very important. This was a huge disappointment.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Los Angeles to Paris |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Awful from the very first minute”
M Johnson (United States)
✅ Trip Verified | Awful from the very first minute I set foot on the airport. The customer service at the desk was awful. The customer service at the gate was even worse. The pilot slammed on the breaks at the time of takeoff and aborted it to the horror of passengers and crew and then it took him 5 minutes to explain why he did that. We remained seated for one hour without A/C until he let us know that they found the problem and it was fixed. We attempted to takeoff a second time and he slammed on the breaks even harder a second time aborting take off again. It took us another 30 minutes to deplane to a deserted airport with no Norse Atlantic service reps available. After another 30 minutes an agent came to the desk just to inform us that we would be getting information via email. The only compensation offered was a hotel room but no rerouting or offer of another flight.
Aircraft | Boeing 787 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Miami to London |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"experience was extremely disappointing"
Aneta Mihailescu (United States)
✅ Trip Verified | My recent flight experience from London to Los Angeles, throughout the 12-hour journey, I encountered several issues that significantly impacted my comfort and overall experience. I was informed that even a glass of water would incur an additional charge. Due to swelling in my feet, I temporarily moved to an empty chair with more space. However, I was approached by a flight attendant who demanded an additional $50 for the seat. Overall, the experience was extremely disappointing, and I ended up paying significantly more than anticipated. I strongly advise against purchasing tickets from Norse Airlines to avoid such issues in the future.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Gatwick to Los Angeles |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“wouldn’t even give us compensation”
Zahra Talukder (United Kingdom)
Not Verified | Firstly our flight got cancelled, and then they couldn’t get us a flight back AND they wouldn’t even give us compensation. Secondly, if we wanted to get a flight back we had to buy another ticket? The customer service was so awful they kept cutting off the call and there was no one we could speak to directly and had to email instead. Never flying with them again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New York JFK to London Gatwick |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The WORST customer service"
B Essa (United Kingdom)
Not Verified | The WORST customer service we have ever received. Our flight got moved 7 hours earlier without any email. We found out ourselves when we went to check luggage online. They wouldn’t then let us change our flight and the emails they were sending were blunt and some of them were even ignored. There is no contact number so you can’t talk to anyone directly. When speaking to the staff at the airport, they even said they couldn’t speak to anyone directly, only through email. When we got to the airport our luggage was 0.5kg over so instead of just letting us take out 1 item quickly, they sent us to the back of the whole line. Will never be flying with this airline again and will be sure to pass this on to whoever we know is.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | New York to London |
Date Flown | May 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |