Norse Atlantic Airways

✅ Trip Verified | I understand that this a low-cost airline. I've flown with low-cost airlines across Europe and I've never experienced any problems. This is my first low-cost Transatlantic flight, and I was unfortunate enough to have chosen Norse Atlantic Airways. I read all of the baggage requirements. I had my personal item handbag, and I was prepared to pay extra for my carry-on since my ticket only included the personal item bag. Everything cool, until I get to the counter at Miami Airport, and the person there contributed mostly herself to my worst experience with an airline. My personal item handbag would fit in the measurement samples that they had, but she was decided that, apparently, my bag didn't fit. I was charged $85 for my personal item handbag that now turned into a "carry-on" thanks, and my carry-on was charged for $130, and I couldn't take it with my on board. They told me that they had a full flight and there was no space for me to have my bag and my carry-on with me on the plane. I get to the plane, and I saw at least 10 available seats, so there was space for both my items. I had a connecting flight in London towards Barcelona, and I almost missed my flight because the staff made me check my carry-on as big baggage. Unfortunately, I still have to return to Miami with Norse, but this is the first and last time I choose this airline.

✅ Trip Verified | I used to use Norwegian before they ceased operations and I never had 1 issue in the 15 return flights between LGW-LAX. Fast forward to 2023 and I decided to surprise my family over xmas so I booked a return flight for 23-30 December. First problem was the website, its quite laggy and unresponsive at times and the first booking went through with relative ease until I noticed the 3rd passenger wasn't included on the list. So I immediately cancelled and then nothing for 2 days,opened up a support ticket, ended up getting a reply to that eventually on the 23nd. The only way to get a quickish response is to email and within 2 days of emailing they initiated a cancellation and the money was back in my account after 6 days. The next booking was easier but because I now 2 weeks nearer to departure the flight costs increased $200 pp. I eventually got the coach with checked luggage (which came with a bump in price) So the day of departure we arrived at LAX in good time, 3 hours before take off. \the queue for check in was very very long, as there is no digital check in or anything remotely modern. We eventually spent close to 2 hours checking in and once through TSA around 15 mins we got the bus to the poor part of the airport and we made boarding with 10 minutes to spare. Flight was ok, cabin crew were polite and friendly and it was a flight in coach so I wasn't disappointed or surprised. Waiting for baggage at LGW and we had 1 big checked case and 2 smaller cases, after catching the carousel for 45 minutes we realised our case was missing, the big one, the one with all my wife's clothes and Christmas presents. I eventually found the Norse baggage desk (no one there) and a note on the desk telling you to fill out 2 forms for "delayed" luggage. If anytime anyone has been there you'll know that this part of arrivals where Norse is there are at 50 suitcases from all over the World and whilst there 2 more people joined me to fill out forms and I ended up helping one guy whose English wasn't first language. As all of you know Norse don't really have a phone number and after several emails a norse rep gave us a list of numbers, all were out of service. So its now xmas day, we have no clothes, no gifts and no idea where our case is. I'm going to buy airtags for the return journey to make sure our cases actually get loaded onto the plane but yeah, although these are old Norwegian planes repainted thats where the similarities end. I understand that airlines lose baggage all the time but it's the lack of customer support that's frustrating and for that reason and the check in fiasco, this will be my first and last trip using Norse, and if I'm honest they don't deserve to be in business carrying passengers, they are better off doing freight.

Not Verified | Worst company I could have taken, catastrophic service with compulsory registration on site, we wait more than an hour while this manipulation can be done online (as all companies do) but at Norse we apply the model Ryanair to make you pay more and more for baggage. No meals and limited service. Except for the plane which is new, it's not even worth a star and this type of company should only be authorized to do regional flights! I was loaded on the way back while on the way out I was able to travel without having to take cabin baggage. This policy needs to be reviewed, we are on a long haul, wake up! Your prices are low at first glance but when you add the hidden costs, you are more expensive than traditional companies which have the merit of delivering a real service and classic economy packages. Pire compagnie que j’ai pu prendre, un service catastrophique avec un enregistrement obligatoire sur place, on attend plus d’une heure alors que cette manipulation peut se faire en ligne (comme le font toutes les compagnies) mais chez Norse on applique le modèle Ryanair pour vous faire payer toujours plus de bagages. Pas de repas et un service limité. Excepté l’avion qui est neuf ça vaut même pas une étoile et ce type de compagnie devrait être autorisée uniquement à faire du vol régional ! On m’a chargé au retour alors qu’à l’aller j’ai pu voyager sans devoir prendre de bagage cabine. Là politique est à revoir, on est sur du long courrier, réveillez vous ! Vos prix sont bas au premier abord mais quand on ajoute les coûts cachés, vous êtes plus cher que les compagnies classiques qui ont le mérite de délivrer un vrai service et des packages en economy classic.

✅ Trip Verified | They cancelled a lot of scheduled flights and randomly changed both legs of my return flight to something that doesn't work for me, and didn't even give me options! Those new flights don't work for me because I have connection flights and an onward journey which were already booked. I tried to contact their customer service, but apparently they DO NOT HAVE A PHONE LINE, and I got no reply to my emails. And if you want to submit a support ticket, you have to log in to their website. Guess what, the log in doesn't work! It keeps throwing me error messages when I tried to login, when I tried to change password, when I tried to register a new account. Basically nothing works!! And when I reported this login issue with them, they basically told me that I don't need to login to view my ticket! That was their answer! I still don't have a solution to my flight connection issue. DO NOT BOOK NORSE! You might be fine if everything works smoothly but just seeing how many people have had issues with them, that's a HUGE RISK to take on! I don't know how a business like this is allowed to run!

✅ Trip Verified | Awful experience and customer service. Norse has moved our flight to a day later without any notification. We found out when we tried to check in for the flight. Then we emailed them and they said they did not hear from us after they notified us so they cannot do anything about it per their policy. Once I asked them to send confirmation or screenshot of the email notification, they never responded. Needless to say, we missed our connecting flight and had to pay for another one. This was my worst experience with an airline so far. No notification about flight change via email or phone and no empathy whatsoever. The only way you can find out about a flight change is if you log into the website daily.

✅ Trip Verified | Too bad one cannot do online check in and has to go to the counter at the airport to get the boarding pass. Very nice flight attendants. I can only praise them. Both flights (LGW to LAX and return) left on time and both arrived more than half an hour early. Compared to Norwegian, food quality was about the same (satisfactory to good). But in-flight entertainment was deceiving: there was no map or info about where we were, except altitude, outside temperature, and ETA. This was frustrating since this is what I like most to watch. One could see also that the ex-Norwegian 787s need some maintenance regarding the seats: the screen was difficult to deploy from the armrest with a lot of squeaking and was not adjustable to a good horizontal position. The lavatories were perfectly clean. So the aisles. I would have given an 8/10 for the overall rating if I had traveled in economy class but was expecting a little bit more in premium economy,

Not Verified | I made a reservation months in advance. 3 weeks before my flight I was emailed that the time of my flight had changed. However, instead of a change of a few minutes, they had changed the flight to 3 days earlier. I could either accept the change or cancel the flight. I cancelled but finding a flight at that late a date was challenging and I had to pay double what I originally paid. Beware of Norse Airlines!

✅ Trip Verified | The flight was delayed by approximately 5 hours or more which meant that subsequently we missed our connection. This led to an overnight stay in JFK. Norse shunned any responsibility did not offer to refund the flights under the EU rule or to cover any costs despite frequent attempts to contact customer service and claims. The airline took additional money from our bank accounts for onboard purchases. When contacted in regards to this they just gave an email and said it’s a separate company. A disgusting airline that takes no responsibility for its duty to its customers. Unless you wish to experience this I strongly advise avoiding them.

✅ Trip Verified | Great experience, great service, very comfortable seats. Cabin staff made many runs asking if the pax needed drinks etc. much more attentive than PE on mainline airlines. Many complaints about low cost airlines come from people not reading the bag rules or expecting mainline style service if something goes wrong, it is a risk one takes when flying with them, if they cancel a flight, don’t expect them to rebook you on the same day, specially if they don’t fly that route every day.

✅ Trip Verified | In July 2023, we booked premium flights to Barbados with Norse. The flights were scheduled to land at 3pm and we had connecting flights to our end destination at 6:30pm. We usually fly Virgin or BA but I saw the opportunity to fly premium at about the same price as economy on Virgin. It was only after booking did we start to hear the horror stories. Norse then changed our landing time in Barbados from 3 to 5:30 so that it would be impossible to catch a connecting flight. I spoke to Norse and they agreed to change our flight from 14th to the 13th so we had to book a hotel in Barbados. Today, I received an email from Norse saying that they had once again changed our flights back to the 14th from the 13th. So now, we were back in the same dilemma; missing our connecting flight and with a hotel in Barbados that we could not use. I tried speaking to Norse about this but they have now stopped communicating with me. This holiday was very important to us so we have now booked another flight with Virgin. Norse has cost us thousands of pounds for nothing. There are so many people saying they have had the same experience that I do not think this airline will survive the winter. Norse, Winter is coming!