Norse Atlantic Airways

✅ Trip Verified | Fly Premium Economy. Almost all negative reviews for Norse are for economy. We flew Premium Economy LAX-LGW yesterday and had a pleasantly nice experience. They're an ultra low cost carrier, sure, but the Premium Economy product more than sufficed, especially for the cost. From other reviews, I was under the impression that the food would be scant and bad - Nope, I was full and it was "good enough". Reviews on the more limited IFE were accurate - there's probably just enough to make most people a little happy, but it's limited. So - if you're on the fence because of all of the economy reviews, I'm fine saying ignore them.

✅ Trip Verified | The worst airline EVER! They don’t provide online checking causing a huge line at the airport. Every carry-on and hand bag has to be put in metal bins to confirm measurements. No entertainment on 9 hours intercontinental flight, no food, not even one sip of water is served during the flight. Everything has to be purchased at an additional cost. Electric outlets are not working. I have been flying for 50 years, but never experienced such an awful service. Never again!

✅ Trip Verified | Oh boy! Where do I start? We booked our flight from Orlando to London through Kiwi. Never heard of this airline before and accepted the offer just because it came up as Atlantic which I took for Virgin Atlantic. We travel very light with just a small backpack which easily fits in the seat infront of you. Anyhow at the airport we were told we need to pay additional $86 for each backpack! Really? After service began it turned out that you had to order your meal in advance. Since we did it through a third party we did not know that. Our bad. We asked if we can pay on board. No! So your options are only squashed, awfully tasting, weird looking kind of sandwich for $10.50 or Noodles that you buy at the supermarket for less than $1 for $6. In case you don't have a card with you, you can't even get water! Everything else that you may need for a transatlantic flight is available only for a heavily overpriced fee. Blankets, pillows, headphones, etc. I am an ex flight attendant and I travel a lot. I have flown low cost airlines (AirEuropa, WizzAir, RayanAir, Norwegian and so on) but I have never seen such things. So a piece of advice from a regular traveler - even do the ticket price seems reasonable, after paying for your essential needs, the price becomes more expensive than regular airline so save yourself some time, inconveniece and disappointments. Check for example what you get with Turkish Airlines for about the same price. For me and my family - Norse is a big NO, NO. Never again!

✅ Trip Verified | Easily one of the worst airlines I have ever flown with. Customer service is beyond atrocious and there is ZERO accountability. They don't even pretend to care about their customers. I was treated very rudely for no reason by a check-in agent. The agent was not wearing any name badge. When I inquired about her name so I could send an email to escalate, she said she wasn't going to provide it as she didn't want me to complain about her. Then I finally managed to find the on-shift manager on my own, who said she understood my frustration, but couldn't do anything about it. She told me to email the Customer Support email. I then wrote a lengthy email to customer service and this was their reply: "We are sorry to hear about your experience with a ground staff, please understand that staff at check in airport are from external companies however we will share this information with the appropriate department." So essentially, they take no responsibility for the behavior of their ground staff and basically say they are really not going to do anything about it. I then escalated to a manager, and after multiple times chasing, I got a generic email saying sorry with no resolution or accountability. In the future, I will happily pay an extra 20-40% more to never fly Norse again!

✅ Trip Verified | This was the hardest long haul flight I have ever done. For me it was 12 hours off uncomfortable hell. I understand the long haul low cost concept, but actually doing it is another level. The seats were extremely uncomfortable and rigid, although the leg room decent. There was no free food/snacks or beverages offered, even water. For water it was 5$, for a hot meal after take off and a snack before landing it was $50. I didn’t pay the $80 for 10KG, so all I was allowed was a personal bag. Smaller than a standard backpack. There is IFE offered but you have to buy the headphones and the choice is very limited. No blanket or pillow. The crew weren’t friendly, my seat was at the back off the plane and I ended up knowing everything about there personal lives and plans for Bangkok. The crew were extremely loud for the whole flight, which stopped me getting any rest. It was quite an empty flight. After takeoff the crew announced that people could move seats when the seat belt sign was off. It created a mass frenzy, full on arguments over seats. I was also slightly annoyed as I had to pay 40$ to secure my seat. I had a return flight but bought another ticket with another airline, there was no way I could put myself through that torture again.

✅ Trip Verified | In London they gave me a hard time but let me through when I spoke with the manager and she saw that my bag fit. Got on the plane and saw that the space under the seats is way bigger than that slot they use to make people measure and humiliate them. I even took a photo of both to compare. The man at the desk also agreed the space is bigger. So they made me fit it in, and still made me pay $85 even when it fit, because it wasn’t within the measurements. So in the manager’s words, even if my bag is 100% empty, she can charge me $85 if the bag’s dimensions go over their apparent limit. These people are the worst airline I have ever ridden. While I understand they are a budget airline, that is the reason I flew them, so I wasn’t okay with being charged $85 dollars for my personal item which clearly fit in the thing. Despicable.

Not Verified | This hands down was the worst transatlantic airline I have ever taken. I travel often between Europe and America and have never seen such a low quality experience. The airline does not offer online check-in in the year 2024. They do not offer free cabin bags for a transatlantic flight which should be the minimum expected. How could anyone travel transatlantic with only a small personal item. The plane is passable at best. The flight was equally as expensive as flying a much more respectable airline like BA or TAP before getting charged for merely existing. Do not fly with this airline.

Not Verified | As others said you have to pay for absolutely everything. I had to pay for blanket and headphones. No pillow was provided. Spent £600 for this flight for 4 days and we did not get a meal and had to pay for all drinks. This flight did not come with hand luggage, only allowed a personal item. The worst part was when coming back to the UK, at JFK they told me I had to pay an extra 80 US dollar as the personal item could not fit in that bag measurement box. They did not allow online check-in so that you had to come to the airport so they can check everyones personal item bag measurements in order to make more money from it. So beware, they check the measurements of the personal bag. Be ready to freeze without a blanket and be uncomfortable without a pillow and ready to pay for all refreshments on your long-haul flights. Will never fly with them again!

Not Verified |   I knew this was a budget airline so packed carefully and pre ordered meals, and so didn't have some issues others here reported. However, the ground staff were awful all the way anyway. At check in they were rude, almost disappointed that my bags did in fact meet requirements. At boarding they barked impossible orders: with no microphone expecting a crowd of hundreds of travellers to "form 2 straight lines or we won't board" then getting angry when people struggled to hear and so couldn't comply. "I've already told you 3 times. If you all don't make 2 straight line we won't board the plane". People were not pushing, just waiting for their group number to be called. No signs, no guide posts, nothing. Thankfully the staff on board were much nicer, though you have to buy everything, even headphones to watch movies if you don't have your own (terrible quality, could hardly hear the movies, 6.50€) Its quite squashed on board but doable. The 20€ pre ordered meal, gluten free, was tiny but quite nice (chicken breast, mashed potato and broccoli) If you need a cheap flight and organise yourself well, it's fine. I'll avoid in the future unless desperate.

✅ Trip Verified | Worst airline. First got an email from Norse to say my flight is delayed for 4 hours. Then got to the airport realizing the flight is cancelled. I never got an email or phone call from them. Tried to contact them, they don’t have a phone number, the website directs you to either an email or Bot. The bot isn’t helpful, can transfer to an adviser instead asks you fill a form so that someone can reply via email. Absolutely out of order and unacceptable.