Norse Atlantic Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 199 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"In this case, cheaper isn’t better"

(United States)

Trip Verified | Worst airline I’ve ever flown with. Waited in a 3 hour check in line because they don’t do online boarding passes. Rude workers. Carry-on is not included so I was forced to pay $70 at the plane. Food is also not included (on an 8 hour plane ride)! In this case, cheaper isn’t better. Fly Delta and pay the price, this airline isn’t worth it. Would rate this airline a zero if I could!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Washington
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"bilked and bullied by employees"

(United States)

Trip Verified | My wife and I are traveling with soft backpacks clothes only. Our packs were weighed both were fine. Then we were asked to fit them in the size pouch. With gentle push both packs fit, separately. She said because we pushed we would be charged. We asked to readjust so they would set in and she told us we would have to go to the back of the line. Do not be fooled by discount tickets only to be bilked and bullied by employees at the airport.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Fort Lauderdale
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
3/10

"Carry ons aren’t free"

(United States)

Trip Verified | Only reason I used this airline was because I had someone else book the flight. First and last time I do that, first and last time I fly with Norse. Upon arrival everyone waited at least 40 minutes to get checked in. They charge for everything. Norse is the spirit airlines for international travelers. Carry ons aren’t free. Food isn’t free. $5 for headphones. I’m sure blankets, pillows or any other commodity isn’t free. If you’re trying to save money because this airline has a cheaper ticket price, spend the extra $200 on a better airline with all the amenities.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to London Gatwick
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"most dreadful flight experience"

(United States)

Trip Verified | This was undeniably the most dreadful flight experience I've ever had, from start to finish. It all began with a simple yet frustrating mistake—they misspelled my name on the ticket. Despite my attempts to correct it a few days before departure, it nearly caused me to miss my flight. Once onboard, the service for economy class was abysmal, the worst I've ever encountered. Everything came with a price tag, and they barely provided any amenities. To add insult to injury, they only offered a single serving of water for a 10-HOUR FLIGHT! The entertainment system was outdated, and the seats were incredibly uncomfortable. The staff was unqualified and seemed disinterested in the well-being of economy passengers. It was evident that they lacked the proper training and didn't prioritize customer satisfaction. Needless to say, I will never subject myself to this airline's services again. They have lost a customer for life.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Oslo
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"actually it is not that good a deal"

(United States)

Not Verified | Terrible experience. Although the flights are cheaper, there are so many add ons that actually it is not that good a deal. Waited 90 minutes in line to check in as it would not allow me to do so online. Finally arrived at the gate and it is now 80 minutes after boarding should have started, no apology or explanation from the staff. Started boarding 10 minutes before scheduled take-off. I paid $60 for my first checked bag and had to pay an extra 72.35 GBP at check-in because it was a kilo and a half over. Meals are an extra $50, No water served if you have not purchased food. You will get a middle seat unless you pay extra. Extras today will cost me $250.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Washington Dulles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Zero value for money"

(United States)

Not Verified | Absolutely by far the worst experience. Zero value for money. Long lines at the check in. Absolutely understaffed, not to mention worst food ever. Stay away from this cheap airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Orlando
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not been given free food or water"

(United States)

Trip Verified | I flew with them from LA to London recently. Never in my life have I not been given free food or water on a 10+ hour flight. Of course we could have purchased it but it’s not included in the fare? They also did not provide a pillow or blanket. The headphones had to be purchased to watch movies. I would never fly this airline again, even if it was my literal last option.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Gatwick
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Absolute rip off airline"

(United States)

Trip Verified | Do not be fooled by low fares unless your flying with a backpack only and dont need to drink or eat in 11 hours! Flights initial cost was nearly half what it ultimately cost! Absolute rip off airline, not Norwegian Airlines in any shape or form! I am going to suggest far worse than that well known UK based cheap airline that flies all over Europe. 500 pounds to just under £1000 and a further £200 charges at airport for slightly (4.6 kg on one and 5 kg cabin bag) overweight luggage! I flew over with Virgin in June and paid £740 including 3 meals and 3 cases and a nice spacious economy seat. The meal that cost £30 was abysmal, wasn't filling and for that money too! A small bit of fish and two potatoes with a green veg with a small biscuit style desert). I am 5ft 4 tall and was cramped in my seat which was so hard, as very little padding. You have to pay for any form of entertainment as well, free with Virgin on way over as it was with United and American last year for less money in February July and August 2022. I would urge you to look at legacy carriers, whilst not cheapest by far the better service in Economy and premium economy. I repeat this is not Norwegian Air who I flew with many times prior to their demise.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"We had an awful experience"

(United States)

Not Verified | We had an awful experience flying with Norse from London to Orlando on July 16, 2023. We stayed in line for 2.5 hours to check in to get our boarding pass (we had already checked in online and still had to wait in line for 2.5hrs). We had to run to go through security to make it on time with small children. We didn't have time to use the bathroom, buy water or eat and we were traveling with children. It was not a pleasure at all flying with Norse. I do not recommend Norse to any of my friends, the employees were rude and stressed out. Even the lady at the counter was rude that the passports were not on the "right page". I had just ran to pass security with two children, had to use the bathroom, didn't eat or drink water and the Norse employee was rude and not understanding. We ordered tapas in the airplane, and we received it 30 minutes before landing. My children were hungry the whole time and did not have time to eat as we landed and threw away since we couldn't got through customs with the food.  I will be putting on my Facebook and Instagram with hundreds of followers my experience with Norse. My best wishes for the future of this business. 
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Orlando
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Seats were comfortable"

(United Kingdom)

Not Verified | First time flying Norse Airlines. I went Premium economy. Seats were comfortable. A lot of movie choices especially on a long flight like this. Food choice was good. Friendly staff on the plane. When they make announcements on the plane a little too cringy for my liking on the excessive explanation ie every time there was some sort of turbulence they would repeat the same announcements which took about 2-3 minutes. Other than that I really enjoyed the flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes