Norse Atlantic Airways

Not Verified | Absolutely horrible. Missed a flight due to the horrific way that BER airport operates and denied a refund for circumstances caused by the airport. Had to stay 4 extra days because they were unable to help me find another flight. They left about 15 other people at the terminal and we all missed the flights and have all by trying desperately for some ramifications.

✅ Trip Verified | We didn't had many expectations while flying with a budget Airline (Norse), but still we got caught by many surprises. We paid $120 for 2 hand carries and $120 for a checked in luggage, and for our surprise these charges were for one way only. As they were not clear while charging it and the amount was high at first place so we thought it was for a round trip. While on our way back from London to Orlando they took another $300 for same luggage .. so overall we paid $540 for 2 hand carries and 1 checked in luggage for a round trip. Several people in checked in lane at Gatwick got the same surprise which made the whole boarding process very slow If you have complaints against slow boarding process (point 1), they will ask you to pay for priority lane. Main Meal and Pre arrival meals will cost you $50. They will not give you even a glass of water for free, water is for $3.50. No blankets, even for headphones you need to pay. Staff is busy all the time selling food and alcohol on the plane, you will feel like as there is a food stall on plane. 7. Me and few other people requested the Norse manager at Gatwick airport to record our complaint for additional luggage charges and when he saw many people are complaining, he said he doesn't have any authority. Bottom line is we get attracted by such airlines with the price we see at first click, but later if we add up the price of "add-ons" they ended up nearly at the same price as any leading Airlines with pathetic service.

✅ Trip Verified | This is the worst airline I’ve ever flown. It seems affordable at first, until you realize you have to pay an addition $300+ for a seat, carry on, even for the single meal on an 11 hour flight. They don’t allow online check in. This creates massive, horrific lines at the airport check in counter. In LA, they had one person checking in a line of 200 people. I would have missed my flight if I waited in it. They let me go since I didn’t have a checked bag. Then in London, Gatwick, on my way back, the line was 140 people and moving equally slowly. Would have missed my flight again if I had waited in it. At London, an awful attendant yelled at me that I had to wait in line or pay $41 for priority. I literally didn’t have a choice and would have missed my flight if I didn’t do priority! How dare they not allow online check in, then create a line for every flyer, then charge you $41 again on top of the money you already paid just to make your flight and skip the insanely long line. Tons of people missed my flight because of their lines they create. Fly any other airline. The stress alone isn’t worth it.

Not Verified | Terrible! I have never waited so long in a line to get a boarding pass or check luggage! They have no electronic system to check in ahead of time and the staff did not even know which gate the flight would leave from so passengers got lost and we had a two hour delay leaving due to this poor communication and long lines. Unacceptable lack of organization! I'm sure the airport must be angry with this airline as well. Flight attendants were very nice but why would they have a plane of hundreds wait over an hour and a half for lost passengers? Who does this?

✅ Trip Verified | My 18 year old son was checked in with a paid seat and they didn’t let him get on the plane because he didn’t have a printed boarding pass and they couldn’t print him one. The plane was there and the door was open but they didn’t care. They didn’t care that there were no flights to the US in the next two days and the airline excuse is that they have strict rules.

✅ Trip Verified | I am very disappointed, would not recommend, and would actually discourage others from using Norse Atlantic Airlines based on the service or lack-thereof that we received on our recent flight to and from London via Washington, Dulles (IAD) and Gatwick (LGW) airports. On the first leg of the trip, everything seemed promising. We arrived at the Dulles gate a few hours early and checked in without issue. We were even offered the opportunity to upgrade for $600. After a moment to think about the prospect (an out of budget splurge for us), we decided to take the opportunity on the promise from our gate agent that the seats were “near lay-flat” and that we would have “as many drinks as we wanted.” The plane itself (787) was great, but the rest was disappointing. We quickly felt ripped-off with the upgrade. The seats only reclined slightly more than other seats. Moreover, we did not need a meal, but that was the only service we received. Flight attendants did not come by throughout the evening offering snacks or drinks-even when I really needed one due to the high turbulence (I was awake the whole time - no one came to check on us). The quality of the in-flight monitors did not match the quality of the plane. There were no games, and the movies were all old, poorly rated, or out of order sequels (John Wick 4, but no John Wick 1). Worst of all, there was no in-flight map to watch where the plane was in air (I like to know when we are flying over parts of the world - part of the excitement of traveling). I feel like I blew at least $300 on this “upgrade.” While the flight over had some redeeming qualities, the flight back - rather the whole process - was a nightmare. Everyone is angry. My seven-year-old daughter even commented that we should have flown Delta. We arrived nearly four hours early and waited in line for about three of those hours. The check-in process was a complete disaster. It was disorganized and completely unfair. We waited as gate agents allowed-even directed others to break in front of us. Yes, we realize there were three flights the gate crew was dealing with (NY, FLA, and DC), yet we should not be punished for the lateness of others. For every two Florida flights checked-in, they should have moved a DC guest through. Instead, they held all DC passengers until all New York and then Florida passengers were done - even those arriving mins before boarding. That is poor managements and all on Norse. There was not one single person in the DC line happy with this experience - I expect you will get more complaints. We finally reached the gate agent after this ordeal, and she wanted to charge us for having a bag 2 kg over -same amount of clothes and goods that we took over -so either we were waived on the first leg or the scales were off. Also, I should have had two bag credits as I received a free bag with my initial upgrade on top of the two I paid for in advance. The nail in coffin for this experience was that we had a minor and she put her in seat 40B, while my wife and I were next to each other on row 13. We caught this and had to go back to get it changed to where we were all on row 18 - but more time off the clock to correct this mess. So, we arrived at Gatwick nearly 4 hours early and were now having to run to the flight as it was boarding. We arrived early in an effort to eat dinner, work on the VAT recollection process, and shop duty free. Instead, none of that got done. We were starving on

✅ Trip Verified | I used them twice, flight from NYC to London was ok, they have new planes, I bought some food at the airport and didn’t use their services. Just slept 8h. Flight back home was different, we changed planes and had to pick up our luggage in Oslo, than go to check in again and security. Do not use them if you have connecting flight, for the first time in 20 years of flying I had to pick up my luggage halfway through. What a nightmare! Almost missed the flight. The onboard staff are rude! Flight nr 001 from Oslo to NYC. I asked 4 times if we can order some food because my teenager was hungry to be told that we have to wait every time. We were in economy. We waited patiently and the fifth time I asked if I can order the food I was told that there is almost nothing left! Bring your own sandwiches. They hire unprofessional people without the proper training. I saw how the staff screamed at other people trying to change seats. So so rude! This is the worst customer service I’ve experienced.

Not Verified | By far the most obnoxious budget airline I've ever interacted with, and not even for budget prices. Even Ryanair doesn't weigh your carry-on—clearly just a way for Norse Air to make extra money, as the plane's luggage spaces were empty. With bag fees (3 expected, 1 not), this flight ended up costing me more than a real airline, and being a far more unpleasant experience (no water, no free headphones, no food, no snacks, etc). Will never fly again.

Not Verified | We were skeptical of this new, discount airline offering limited trans-Atlantic service but it turned out to be a great experience. Very helpful service agents in Gatwick. We selected upgraded seats and it was worth every penny - more room, more comfort and more service plus priority boarding. Total cost for the direct flight ended up being much less than a connecting flight we checked. Highly recommend

Not Verified | I am so tired of the reviews blasting a BUDGET airline for daring to charge extra for bags, food and seats when this is VERY CLEARLY marked on their site. Who books a ticket without reading and understanding the restrictions. Once again, there will be so many complaints and fussing towards an airline that offers a few of us with limited means to actually see the world. I can live without water for 10 hours if it gets me to Europe for $250. Please quit complaining and low rating for things you KNOW you will be asked to pay extra for and get a grip. This has happened with other budget airlines that folded after. There are some of us that read before we buy, therefore go with those simple expectations. My review - EXPECT to wait 2 hours for check in EXPECT to pay for bags EXPECT to pay for seats EXPECT to pay for meals. How I did it. Packed a personal bag with all I needed. Ate snacks as I waited to check in. Took an empty water bottle, filled it before boarding. Took a good book and walked about the plane hourly. AND GOT TO OSLO for under $300. THANK YOU NORSE!