Norse Atlantic Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 170 reviews
3/10
No Skytrax Rating
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7/10

"Seats were comfortable"

(United Kingdom)

Not Verified | First time flying Norse Airlines. I went Premium economy. Seats were comfortable. A lot of movie choices especially on a long flight like this. Food choice was good. Friendly staff on the plane. When they make announcements on the plane a little too cringy for my liking on the excessive explanation ie every time there was some sort of turbulence they would repeat the same announcements which took about 2-3 minutes. Other than that I really enjoyed the flight.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteLondon to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very pleasantly surprised"

(United States)

Trip Verified | I was very pleasantly surprised with my experience with Norse. The flight was comfortable with ample leg room for a discount ticket. I didn't buy any meals because the flight was in the middle of the night for my time zone, and the flight itself only ended up being 5.5-6 hours total. I have no issues or complaints, I got to Paris from the US for only $180.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Paris
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Staff was very unorganized"

(United States)

Trip Verified | Horrible, system was down. Staff was very unorganized. Arrived early just to be cut by priority and people who arrived late, priority line barely moved and was treated to last resort. Fly else where.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Fort Lauderdale
Date FlownJuly 2023
Ground Service 12345
Value For Money 12345
no
10/10

"Had a great experience"

(United States)

Trip Verified | Had a great experience with Norse, went with premium economy. It was the same cost as economy from other airlines for same route. The seats were wider and reclined better. We were served drinks on the plane as soon as we got on. We got two meals for our eight hour flight. I received two 187 ml bottles of wine with my meals at no charge. The plane left on time and arrived early in Washington. The priority check in at Gatwick went quickly. We got checked in in about 15 minutes. Much longer check in time for regular passengers. I flew delta from jfk to prague about 10 days earlier via economy and was miserable. Seats were small and cramped. The premium economy on Norse was well worth it. Everyone was very pleasant.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteGatwick to Washington
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"won't be rushing back to fly with Norse"

(United Kingdom)

Trip Verified | I won't be rushing back to fly with Norse air again. The meals are very small. The meals are tasty but quite pricey. I had chicken & mash. The snack before we landed was Sorrentina tomato and mozzarella, tasty, hot, but tiny! They give you wooden knife, fork, spoon, very hard to cut with their flimsy wooden knife. If you don't order a meal you have to pay for tea and coffee. Normal coffee is $3.50 usd on the plane. They only served drinks twice in 11 hours on the flight from London to Los Angeles. First cup of tea was barely lukewarm. Coffee was hotter but not hot. Exit row was empty, many passengers asked could they move to the exit row after we got into the flight but they were told only if you pay usd 50 for an upgrade. So three seats in the exit row stayed empty the whole 11 hours. I thought it was a bit mean. Movie selection was the best thing about Norse. I paid extra for an aisle seat in economy - not much room, got up on my feet every hour to stretch. Will definitely chose the competition, instead of going with Norse again, they had a big launch for their July London to USA flights, but the passengers don't get treated to any luxury. Also checkin at Gatwick was very strange, you had to wait to get into the queue for the checkin ... I overheard passengers being told by checkin staff, monitoring the queue.... to get off their mobile phones when they are in the Norse queue - very strange indeed. You have to pre-order & pay for the hot food online before you fly. You have to pay for a blanket and you have to pay for earphones.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No meals, no hotel, no compensation"

(United States)

Trip Verified | I flew from New York to Oslo. They checked us in, kept us on the plane for three hours and asked everyone to leave at 3 am. The terminal was empty and not a single representative. Communication only by email and only for the next flight in 2 days. No meals, no hotel, no compensation. No other flight alternatives. If you complain, they just don't reply to your email. People slept on the floor in the terminal for two days! No compensation after that. They just don't answer emails. I sent more than 20 emails and no answers.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Oslo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Boarding pass not available online"

(Finland)

Not Verified | Boarding pass process is not available online so you have to prepare extra hour to wait in line on airport. There is only 1 counter distributing those passes so don't fly ever with Norse!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to London
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I had a fantastic flight"

(United States)

Trip Verified | I had flown Norwegian long haul many times before so I had a pretty good idea what I was in for. My sister and I had snagged up the flights for a deal, we are good travelers, no checked bags- just cary ons. I selected exit row seating when booking- 6'4 and I really need that extra room and it was so worth it. The plane was freezing but I noticed they were selling blankets for $5 so I think this was a tactic. I am unsure why there is no Wi-Fi onboard. The onboard entertainment had a decent selection with USB changer on screen. I didn't use the inflight entertainment with the limitations of bluetooth headphones - flying with Norse again soon and I did purchase some traditional head phones so I won't struggle to download shows to my phone. All in all they are a budget carrier, I had a fantastic flight both too and from, no food was provided that's an extra $30- but we knew this and came well prepared. Flight attendant was nice and was a hold over from the previous Norwegian Long Haul. If you are used to Norwegian nothing about this airline should surprise you.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Berlin
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Line for checkin in Gatwick was insane"

(United States)

Not Verified | Line for checkin in Gatwick was insane. Arrived early yet the line still took over 1.5 hours. Completely unacceptable. Manager said she was managing the lines. I completely disagree. They need to hire more checkin people. Upon landing the crew got their bags and disappeared. Over half the plane had to wait another 30 minutes to get their bags before heading to a very long customs line. They need to manage the offloading of luggage to provide to customers in a timely manner.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Fort Lauderdale
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline, incompetent, missing baggage"

(United Kingdom)

Not Verified | Worst airline, incompetent, missing baggage. Do not use this company. You think, cheaper tickets, but when you add it all up, you pay more than you pay a reputable airline company. Had to pay for ticket and checked in luggage, giving only 15 kg option for checked in luggage initially. You have to go along with it, you have to pay £30 for a single meal on flight. Then, when your ticket is confirmed, you find there are other baggage choices available but no way of changing your option. You have no choice but to pay extra for choosing any other option. When you are checking in, the staff weighs and checks the size of each n every bag you are carrying. No flexibility, even if you are 100 gms over the weight limit. My daughter flew to Florida with them. This is her first trip to America on her own. Her checked in baggage went missing. She was so distressed at the airport. No Norse staff was available at the baggage claim area. The security guard had to help her. Poor girl was tearful, stressed and anxious and completely besides herself. She was looking forward to going on a youth bus tour. Norse promised to look into it, but it had been 5 days, and still no news. My daughter had essential items, clothes, toiletries, medication, contact lenses, etc, in her checked in baggage. There is no phone number for customer service. Email responses are rubbish. My poor girl is so stressed without her bag, and her trip has started with such a bad experience, thanks to Norse! The company is totally incompetent and very unhelpful.
AircraftZO783
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Florida ( MCO)
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no