Norse Atlantic Airways

✅ Trip Verified | My flight from JFK to Berlin was fine. No complaints. On the flight back, though, they charged us 120 euros to check a bag that they accepted as a carry-on in the US. We noticed on our flight back to the US that the plane wasn't anywhere close to full and that the overhead bins had abundant space for our bags. This is clearly another budget airline desperate to rip money out of passengers' wallets at the last moment, and I'm happy they're cutting off their JFK-Berlin route in late August. Two stars not one though since their flight attendants are universally lovely - maybe the money getting scammed out of my wallet is going toward actually paying them well.

✅ Trip Verified |  I booked two Norse Airlines flights and it is doubtful that I will ever be booking another one. A great budget airline if nothing goes wrong; however, any complaint will go unresolved. My flight from NYC to London Gatwick was all right. You can only receive your official Norse boarding pass 2-3 hours before your flight actually arrives, so expect to be waiting in yet another line at the airport. The movie selection changes often and is lackluster compared to most other airlines. To their credit: they are a budget airline. If you're flying Norse, the goal is to get from point A to point B as cheaply as possible. At least that was my goal, and it was going great! That is until I tried to fly from Berlin to my home country of the United States. Here's where my real complaint begins. At Norse, you are at the mercy of the employee who gives you your official boarding pass (if something goes wrong, you're on your own because they have very few staff members to help you). After waiting in the Norse line for ~1 hour, they finally began signaling for prospective passengers to receive boarding passes. Unfortunately, I approached the most unfriendly woman I have met in my entire life (and I worked in food service for 2 years). From the beginning, she was impatient and rude, rolling her eyes when I asked simple questions and asked if she spoke English. Then she proceeded to claim that my bag was too large to count as a personal item. I was backpacking in Europe for 22 days and boarded multiple flights using budget airlines like easyJet and Ryanair. My backpack fit in all personal item containers, including the Norse Airlines' container from NYC to London Gatwick. It is also worth mentioning that all 3 of my travel companions (with the same size backpacks) were met with Norse employees who happily provided them with personal item tags. This service worker charged me $65 and classified my bag as a carry-on item (it also fit underneath my seat on the flight). When asked for her employee ID number so I could file a complaint, she declined.

✅ Trip Verified |  The planes are nice but a little cramped for taller passengers like me. The staff were lovely too. The prices seem good to start with but then you realise that everything is extra. I guess it's standard fare for a budget airline. By the time you've added luggage, food etc. you might as well go for a better airline. Even checking in online is extra which means that if you don't want to pay you have to queue - even if you have no hold luggage. I also tried to change the names on some of my tickets but the cost to do this was nearly the same amount as the original tickets - so pointless basically. Same story to change the dates - if you're looking for flexibility then Norse are not for you. I cancelled some tickets in the end - thinking at least I'd get some airport tax back but by the time Norse had taken their "admin fees" off of this it amounted to barely anything (I'm still waiting for this a week later too). My main bugbear with Norse is their communication - there is no phone service or even online chat for problems/queries - you need to raise a ticket online and if you're lucky they will get back to you in a day or 2. This starts an email thread where questions are answered by a slew of different people - sometimes giving conflicting or unclear information. So frustrating as some of my enquiries could have been answered in minutes rather than the 3-4 days that it actually took.

✅ Trip Verified | This was the worst flight experience I have ever had. First, they charged $120 to choose a seat. I understand there's a charge in general for this, but that seemed excessive, but let that pass. What I will not let pass is the fact that Norse charged 59 euros for the pleasure of stowing my carry-on bag over my seat! I have never had to pay to use the compartment above my seat before. Then, I learned that one had to pre-order (at cost, of course) 24 hours ahead of time for a meal. I received no email from Norse about this ahead of time and only discovered this once I got to the gate - so I had nothing to eat for the entire flight. On top of that, in order to use the in-flight entertainment, they charged 6.50 euros for headphones (I couldn't just use my own earbuds, because they wouldn't work). They even charged for water! Virtually nothing was complimentary. I've never encountered such a money-grubbing enterprise in an airline before. And the flight staff was rude on top of it. I will never fly Norse again, and I will make sure to relay my experiences to others so that they are not subjected to this rip-off airline and its nasty staff.

Not Verified | Do not fly with this airline. If something comes up you will lose all of your money. We were supposed to fly to London and our little one’s passport never arrived. And yes, we didn’t start renewal process in the last minute and we paid for expedited shipping. We have been waiting for it since February. No matter how many calls we made to congressmen and passport agency we weren’t able to get in person appointment for same day passport but we were assured that paying $80 for 1-2 days shipping will get us passport on time. Anyway, who ever from passport agency was working on passport have decided to slap us in the face and charge us days before trip but creates shipping label on the day of our flight. We wanted to call this airline but there is no number. We emailed them and explained what happened and asked them just to help us switch our departure flight from Thursday to 2 days later (Saturday) with of course paying some fee. We were offered $940 credit and to book departure and return flight again. Few minutes after that we got new email saying that offering $940 credit was mistake and that they are willing to offer just $240 credit and that we have to book all flights again which in this moment costs over $4000. We lost everything we paid for this trip.

✅ Trip Verified | This was my second time flying with Norse between London and New York. Overall, the service is good if you know what you are getting into. It is a no-frills airline, the Ryanair of long haul. You pay for a ticket and that is it - if you want anything else e.g., bags, pillow, headphones, you have to pay. Staff are friendly on board and the cabin was clean and comfortable. Both flights were extremely punctual. Some issues I found: - Everyone has to check in at the airport, regardless of whether you checked in online or not - I assume this is so they can weigh and measure everyone's cabin baggage ($45) and see if they can charge ($90) to put it in the hold as it is slightly too heavy or large. This caused huge and unnecessary waiting times. Baggage took forever to arrive at LGW, not sure whether this is the airline's fault or the airport but other reviews have mentioned it. Prepare to wait up to an hour after the border force. Marked up prices on everything - $30 for food, $4 for a coca cola.

Not Verified | When I depart from New York to Oslo they approved my carry on luggage which by the way I paid extra for the carry on bag fee. But when returned from Berlin to New York with the same carry on bad they said I have to pay 118.03 Euro because it needs to be check in. So frustrated with their money making business. I think this is what you deal if you’re booking a budget airline , got to prepare for their inconsistencies. Never again to fly this Norse Airline. For those who are intend to fly with this airline good luck, hope you have a better experience.

✅ Trip Verified | Do not use this airline. They have terrible, anti customer policies and do not deserve your hard earned money. My sister and I had tickets to Paris, but had to cancel our trip due to our grandfather's death. They said that since he didn't pass on the day of the flight, they wouldn't refund our tickets. They have refused to grant a refund of grieving customers because they want a couple hundred extra dollars. Trash customer service.

✅ Trip Verified | One way flight from Oslo to Fort Lauderdale, Florida for $680 per person (including taxes) which was a bargain. They have economy and premium class and we bought premium and all the options which usually come with a US business class flight. Checked in online 24 hours before departure. Departed and arrived on time. Seats comfortable with lots of leg room and ample recline. Each seat had video monitor and good selection of movies on demand. Had USB port to plug in your phone or laptop. Alcoholic drinks were included. First meal was salmon, mashed potatoes and spinach and chocolate mousse which was delicious. Second meal was ham and cheese calzone which was average. The windows had tint control. Crew was friendly. Premium class was almost full while economy class was only 50% full so several economy class passengers slept in the middle section seats. We look forward to flying again on Norse.

✅ Trip Verified | Greedy company. 160$ extra for 5 kilo exceeding weight, this is unbelievable. The ticket itself is not that cheaper from other company. I tried and it will be first and last. Moreover, the comfort aboard is awful. Luckily, onboard crew is nice !