Norse Atlantic Airways

✅ Trip Verified | I flew from New York to Oslo. They checked us in, kept us on the plane for three hours and asked everyone to leave at 3 am. The terminal was empty and not a single representative. Communication only by email and only for the next flight in 2 days. No meals, no hotel, no compensation. No other flight alternatives. If you complain, they just don't reply to your email. People slept on the floor in the terminal for two days! No compensation after that. They just don't answer emails. I sent more than 20 emails and no answers.

Not Verified | Boarding pass process is not available online so you have to prepare extra hour to wait in line on airport. There is only 1 counter distributing those passes so don't fly ever with Norse!

✅ Trip Verified | I had flown Norwegian long haul many times before so I had a pretty good idea what I was in for. My sister and I had snagged up the flights for a deal, we are good travelers, no checked bags- just cary ons. I selected exit row seating when booking- 6'4 and I really need that extra room and it was so worth it. The plane was freezing but I noticed they were selling blankets for $5 so I think this was a tactic. I am unsure why there is no Wi-Fi onboard. The onboard entertainment had a decent selection with USB changer on screen. I didn't use the inflight entertainment with the limitations of bluetooth headphones - flying with Norse again soon and I did purchase some traditional head phones so I won't struggle to download shows to my phone. All in all they are a budget carrier, I had a fantastic flight both too and from, no food was provided that's an extra $30- but we knew this and came well prepared. Flight attendant was nice and was a hold over from the previous Norwegian Long Haul. If you are used to Norwegian nothing about this airline should surprise you.

Not Verified | Line for checkin in Gatwick was insane. Arrived early yet the line still took over 1.5 hours. Completely unacceptable. Manager said she was managing the lines. I completely disagree. They need to hire more checkin people. Upon landing the crew got their bags and disappeared. Over half the plane had to wait another 30 minutes to get their bags before heading to a very long customs line. They need to manage the offloading of luggage to provide to customers in a timely manner.

Not Verified | Worst airline, incompetent, missing baggage. Do not use this company. You think, cheaper tickets, but when you add it all up, you pay more than you pay a reputable airline company. Had to pay for ticket and checked in luggage, giving only 15 kg option for checked in luggage initially. You have to go along with it, you have to pay £30 for a single meal on flight. Then, when your ticket is confirmed, you find there are other baggage choices available but no way of changing your option. You have no choice but to pay extra for choosing any other option. When you are checking in, the staff weighs and checks the size of each n every bag you are carrying. No flexibility, even if you are 100 gms over the weight limit. My daughter flew to Florida with them. This is her first trip to America on her own. Her checked in baggage went missing. She was so distressed at the airport. No Norse staff was available at the baggage claim area. The security guard had to help her. Poor girl was tearful, stressed and anxious and completely besides herself. She was looking forward to going on a youth bus tour. Norse promised to look into it, but it had been 5 days, and still no news. My daughter had essential items, clothes, toiletries, medication, contact lenses, etc, in her checked in baggage. There is no phone number for customer service. Email responses are rubbish. My poor girl is so stressed without her bag, and her trip has started with such a bad experience, thanks to Norse! The company is totally incompetent and very unhelpful.

✅ Trip Verified | Awful experience and do not recommend. We had to wait to check in for 2.5 hours because they did not plan on having so many flights leaving around the same time and only having 4 people working. They ran out of all but one meal option - which we had paid for ahead of time to only not be able to eat it due to it being spicy. Drinks were not offered for 5 hours on the plane. When we land, our luggage takes over an hour to arrive and there is no one to tell us what was happening. When I emailed customer service, the only response was - you could have gotten a water for free. Will not fly again.

✅ Trip Verified | Terrible experience flying out of Gatwick, an hour to check in for Premium. Total chaos, calling forward customers whose flights were about to depart, even for Premium. An hour in line just for document check, as we weren’t checking any bags! They need proper online check in! No comparison to the airport experience that Virgin provides at Heathrow. Onboard in Premium is fine, but I won’t fly with them again just because of the high stress airport experience. It also reminds me never to fly out of Gatwick. Norse also do not support TSA precheck/KTN for departing USA. A real pain all around. I won’t fly with Norse again.

✅ Trip Verified | Would not recommend it. It may look and seem cheaper than other airlines but in Economy Light they make you pay for meals, headphones, blankets, pillows, water, coffee, seat selection, carry-ons, and checked luggage. Can't check in online, so you have to wait in long lines. Horrible communication and customer support and they will try to charge you for every minor thing if something inconveniently happens. Do not recommend it!

✅ Trip Verified | Terrible customer service, my flight home was delayed for over six hours without explanation which meant I missed a family wedding. Non-existent communication from ground staff. Norse have failed to give an explanation for the delay and after over three months of persistent emailing I have still not received the compensation I am legally entitled to: their default customer service line has told me my complaint is with their 'claims team' but I haven't even received an acknowledgment of receipt from them. I will not fly with Norse again and will tell all my friends and colleagues to do the same.

✅ Trip Verified | This is the worst airline I've flown overseas. My bag fit in the carry on size checker and they still insisted on charging me $72 to take it as carry on. When I asked for them to print my boarding pass the woman threatened to call the police.