Malaysia Airlines

✅ Trip Verified | I booked tickets on Malaysia Airlines app but by mistake. I got last name wrong of one of my parents wrong as per passport so called up to customer service 15-20 times to get it correct most of the time they put me on hold and later call dropped every single time I was so frustrated. I have to cancel my tickets and get refund and booked another airline.

✅ Trip Verified | This was my worst experience with Malaysia Airlines. I contacted Malaysia Airlines 1 month ahead of my flight schedule to reschedule my departure flight, however they told me that my departure flight is unable to reschedule and the return flight is still valid. Hence I have bought another departure flight ticket from another Airline for the departure flight and planning to use Malaysia Airlines for the return flight I had bought. However, during the day I wanted to return to my home country. the check in counter mentioned my round trip ticket have been cancelled due to no show on departure flight.

✅ Trip Verified | Malaysian Airlines is the worst airline that I have experience. The flights are old and not upgraded, in flight entertainment experience is ridiculous, the steward and stewardess are rigid, SOP are still so old school, speechless on the food that are served, overall experience is just below standard. When I booked a work trip flight to BKK, the cost was Rm2.4k in total (given it was booked the week before). I was not given any check in bags and I have to pay Rm240 just to check 1 bag in. They told me that the flight I bought does not have check in bags, which puzzles me because how in the world I'm paying this amount for just a flight from kl to Bangkok and do not have a check in bag allowed? The only reason I realized this was when I was flying back I bought multiple liquid items that is more than 350ml which is why I'm checking in. Imagine the surprise I have from the ground staff. I cannot imagine why there is an option without check bags for a flight like Malaysia Airlines for the price that we are paying.

✅ Trip Verified | I had the worst flying experience ever. We had to leave the aircraft 4 hours after boarding due to technical issue. We were then sent home with no updates. We received an email 12 hours after our original boarding time saying that the flight was rescheduled for 6 pm, 18 hours after our original boarding time. We ended up having 9 hours wait time in KL airport for our connecting flight over night and we were not even provided with accommodation. We are now sitting at airport waiting to board our flight to Kota Kinabalu and it has been already delayed by one hour. This airline is a joke. During the flight our meal option was only scrambled egg for dinner.

✅ Trip Verified | KUL-LHR on 20 October in economy plus, which means extra legroom in front of the economy cabin. Boarding in KL was well managed and the aircraft left on time. The cabin crew were pretty much absent on boarding but the purser of the flight was very amiable and friendly and went out of his way to greet passengers and chat to them. A shout to Rufus, the purser, who even lent me his personal charging cord and plug when mine failed. He went out of his way to assist. Cabin service was efficient but staff didn't really interact with the passengers but remained pleasant and cheerful. The IFE was poor, big screens, good resolution but disappointing content. The seat was comfortable and there was plenty of legroom. The food was awful, very small portions and not tasty. Their signature nasi lemak was very disappointing but they did serve two 'full' meals and one minuscule tuna roll mid-flight. The FAs kept is well watered but alcohol choices were poor and not made clear to passengers. Overall, this was a reasonable flight and everything went smoothly apart from the food which could be much better.

Not Verified | I requested a refund in March 2022 and I have still not received any refund. It has been nearly 8 months and now I am so frustrated calling the call centre. I have been on call at least once a week for al least an hour. I have wasted so much time and energy and there has been no response. I am not able to speak to the refunds team as the call centre cannot connect my calls to them. They always say that they have accelerated my case and someone will shortly get in touch with me. They always take my mobile number, I wonder why they don’t have it in their records? It is the worst airline in the world. I have wasted a lot of time being on hold , speaking to end number of people with Zero results.

✅ Trip Verified |  I bought a round trip ticket with this airline from Bali to Kathmandu via Kuala Lumpur, 5 days later the airline cancelled a part of the itnerary. I called the customer service which refused to provide an alternative flight in a flexible time frame of over a month. Therefore I asked for my refund which I was informed it could take up to 6 months. 6 months past now and still haven't seem my 900 usd spent with this company. I paid my ticket, the airline cancel it, refuses to find a alternative with a very flexible timeframe, say will hold the money for 6 months, which is already ridiculous, but still even after 6 months haven't refunded me.

Not Verified | Malaysia Airlines is appalling. I cannot even complete a booking. I was issued with an E Voucher when my earlier Covid affected flight was cancelled last year. Online booking would not accept my voucher (saying it was an invalid number). I then rang and dealt with their booking office. To date I have made 7 calls over past 5 days and after their finding the voucher and acknowledging its expiry is 31 December despite saying it was no longer valid, we now find the fare has nearly doubled in the past 5 days. Promises of resolution and call backs are just empty insincere promises. And the booking office message begins with "We are committed to providing you with exceptional service experience.

✅ Trip Verified | Worse customer service ever. I bought a ticket from Cambodia to Sri Lanka from Malaysia Airlines website and paid for excess luggage of 15kg more. Before the flight I call to confirm all my details are correct with the booking. When I arrive on the day of the flight at the airport Counter the 15kg was showing on the computer but they couldn't accept it coz the of error. I was made to pay for another 15 kg at airport price of $25 a kg. Airport manager assured me when I arrive at the destination I can claim my money back and I need to pay to take my excess luggage. I called Malaysia Airlines they put me on hold for 1/2 hr each time and cut the line. I asked to speak to the manager they refused and then put me on hold and cut the line. This has happened over a dozen times now . Also I have screen shots of the airport booking info (before and after) they have been changed and not showing then previous payment for the 15kg that I paid before the flight. I still haven't got my money back.

✅ Trip Verified | Pathetic in-flight experience dirty blankets, poor food quality and the TV screen does not work. I am appalled at the lack of service quality in business class. No response from their customer service team despite escalating the issue. Very disappointing!