✅ Trip Verified
| London to Denpasar via Kuala Lumpur. The complaints about the journey, overall, are fairly minor, however an accumulation of these minor issues alongside the abysmal customer complaints service has warranted this review. Firstly, our flight was delayed. This happens and there is no point in complaining, however, there was no communication between the airline and passengers. In the end, we went to ask someone what was going on and they told us ‘Oh its only a minor delay, 20-40 minutes’. 2 hours later we boarded without any further communication following the initial and somewhat obscenely inaccurate estimation. This was, again, minor, but we had a interconnecting flight with a 2 hour 20 minute gap (which had now been reduced by 2 hours to just 20 minutes) and we had no idea what was going to happen. Would it have been too much trouble to make an announcement? My magazine pouch had a massive hole in it. My stuff went everywhere and I had to get on my hands and knees to retrieve it all. My boyfriend’s on board entertainment system did not work. When he asked a member of staff if there was anything they could do to help, (not expecting much but it was worth asking) he was laughed at. They eventually confirmed his seat number and ran a reboot, but it did not work. None of the charging ports were working. It was just so frustrating for him having to sit and do nothing for the duration of the flight. In truth, we rotated seats and shared the burden. I was feeling extremely rough at one point during the 14h flight so I went to the back of the plane to be near the facilities. There was a row of 3 reserved seats for staff rest. Whilst it was completely unoccupied, and had been for well over 2 hours, my boyfriend asked a member of staff if I could rest there for a short while just so I could be next to the toilet. Very kindly, I was allowed. But we were abruptly asked to leave the area immediately and return to our seats by another member of staff. She didn’t even sit down in the seat I was in, she just didn’t want me there. It may sound petty, but its all building up. Thank goodness we made our connecting flight.