Malaysia Airlines

✅ Trip Verified | I didn't expect that I would get a meal for 2 hours of flight going to Kuala Lumpur from BKK but they served meals free of charge. I took Malaysia Airline to Incheon from Kuala Lumpur and the best part of the 6 hours of journey was that the crew were providing with soft drinks and the food served was so great. They had a Korean stewardess working in the plane so it was easier and comfortable to communicate with her whenever i needed a help or anything. Thank you for your best service.

✅ Trip Verified | I have no response from Malaysia Airlines from my initial 30 December complaint. I purchased a seat prior to 25 December departure (8F), at check in I was handed a boarding pass with 7F and in addition, the check in rep told me seat was 13A according to a pop-up. I explained I paid for 8F though. She said she couldn’t explain why so told me to go to the service desk. I went there and the rep said I was moved to allow a family to sit together. I wasn’t asked, I was just moved, twice. Of course I wouldn’t wish to split up a family if they had young kids. On all my complaint correspondence (no response) I always attach my boarding pass (7F) and my itinerary with 8F. Has been 3 times I’ve contacted them (in 52 days). All I’m asking for is a refund of seat purchase. I paid unnecessarily as I wasn’t given what I paid for. Why won’t Malaysia Airlines respond to me? They took money from me and now avoiding me.

✅ Trip Verified | I found overall MH has improved drastically, with their ground handling, check-in was super smooth, the inflight demonstration video is refreshing and modern, quality of food has improved, flights were punctual, the aircraft were cleaned and the cabin crew were great in personality. I was happy with their service.

✅ Trip Verified | On the way out the crew were lovely and the food was very good. On the journey back home to UK the crew were not to be seen.. The temperature in the cabin was freezing to the point of having 3 blankets luckily as the flight wasn't full etc. Due to that fact you couldn't get comfortable with being so cold, the flight was a nightmare. Many passengers said that they shivered all the journey. We had priority economy seats which I was so pleased with until the journey began, I felt so poorly with being so tired, it tarnished the whole experience.

✅ Trip Verified | Kuala Lumpur to Perth in Business Class on flight MH125. The product offered by Malaysian does not deserve to be called Business Class. Compared to other airlines from Asia it is at best Premium Economy. Chaotic security check and boarding process; no priority line. No fully reclining seats. Narrow seats. No comprehensive drink selection for welcome drinks. Drinks even warm after take-off. Very limited choice on menu for breakfast. In general: very old plane with worn seats. Very bad value for money. I have a return flight from Perth to Kuala Lumpur in about 9 days which I am not looking forward to at all. After that I will never use Malaysia Airlines again. Singapore or Thai may ask for higher prices but then I get a product which meets international business class standards.

✅ Trip Verified | Arrogant customer service staff. I was not informed by Malaysia airline that my flight was delayed from 930am to 230pm! When I realised the delay at the airport self check in counter I went to a counter and the lady raised her voice with frustration and repeated, You want info is it? I told her yes I need info on my flight. She just simply told me off that this is not info counter and asked me to head to the info counter in front. The info counter has no idea what's going on with the daily routine and pushed me to seek help from another counter C and D. When I got to the counter, they were puzzled why I am there. The whole ping pong game goes round for another 2 counters. In total I need to go 5 counters just to know my flight is confirmed delay. Really one of the worst airlines that can simply just spoil your trip instantly.

Not Verified | This airline is incredibly poor. First the flight was delayed three times while already on the plane due to technical issues. They claimed to have it fixed three times and three times it failed. After spending three hours on the plane and not moving plus dealing with the heat as they wouldn't turn the air-conditioning on. We were offered the smallest bag of peanuts as compensation. I can accept a poor flight, however we missed our connecting flight and were put on the next available flight at 3:30 in the morning ruining our planned transport and accommodation. We were given no compensation. But the thing that has tipped me over the edge is we decided to buy extra legroom for our return flight. After being hung up on we where finally able to book and pay for this. Then 36 hours later we were charged again for the same amount. I have really struggled in dealing with this airline and then to find out that they have held my card details for over 24 hours and felt it acceptable to change us with out consent is disgusting. I promise this will be the last time I fly with this airline!

Not Verified | I like to Thank Malaysian Airlines customer service agents to their excellent service. My flight was canceled because of Cyclone Gabriel. I made few calls to customer service and they are helpful and professional. My flight was re- booked and here i am back to Auckland .

✅ Trip Verified | Excellent staff and attentive service, ancient aircraft with an excuse for an entertainment system. The route from Hanoi to Kuala Lumpur had no entertainment systems (they said the screens and the USB ports do not work for this leg of the journey!) Very disappointed with the product Malaysia Airlines is offering. They were really good like a decade or two ago!

Not Verified | While we were departing from Dhaka, the overhead compartments being full, the crew simply took our carry-ons to do gate check (no tags were given) and we were told we would get it at our destination. We are still waiting and Malaysia airlines have not responded to a single email we have sent. Apparently they are trying to find the baggage, by the pictures we have, among the hundreds of other bags they have lost. Zero accountability, ridiculous process and useless customer service - that is Malaysia Airlines it seems.