Malaysia Airlines

✅ Trip Verified |  I bought a flexible fare and requested refund over three months ago. I have been calling them every 2 weeks and still no refund. I also have no evidence about cancellation or no correspondences from the airlines, The Malaysian Airlines is ruining Malaysia's image - It is disgrace.

✅ Trip Verified | I recently had the unfortunate experience of flying with Malaysia Airlines, and I must say that it was one of the most disappointing travel experiences I've ever had. I am a person who is not too concerned about the services but this experience needs to be taken into account by the management. This review focuses on my Kota Kinabalu (BKI) to Kuala Lumpur (KUL) route. Punctuality: Retime for 1 hour later, but take-off about 1 hour and a half. The good side of this, they kept e-mailed me on the retime earlier as I needed to make sure my first leg flight was on time and plan my transfer from 1st flight to this flight (including check-in as I was not allowed to check-in online) Boarding Experience: As the boarding gate is shared with another airline, the boarding queue seems unorganized as the space for queuing is small. Basic Comfort: While the seating and cabin amenities are modest, they are adequate for shorter flights. The seating is functional, and there's sufficient legroom for a comfortable journey. Old aircraft but it was okay for me. In-Flight Service: Normal in-flight experience. Snacks and beverages (hot meals) are available but understand the situation faced by this airline. Cabin crew: Normally I give 5 stars to the crew, but on this flight their performance was modest.

✅ Trip Verified | The cabin of the aircraft was clean and well-maintained. The seats were comfortable enough for the duration of the flight, but legroom was modest I found it difficult to stretch my legs. There is no in-flight entertainment system but I can connect to Wifi to access the IFE. The complimentary meal was packed with biscuits, cakes, cookies, and water (due to supplier change), but it was okay as I already brought my own food. Overall satisfied but need some upgrades in so many ways.

Not Verified | Not professional. 3/4 of check in counters are empty. Only one person for baggage and one person for check in. This is ridiculous. The lines are branching outside of the check in lines because it’s so slow. I haven’t moved in 20 minutes. I rarely fly with this airline and I’ll make sure I never do so every again.

✅ Trip Verified | On the 10th Sept 2023, I and my wife is going to return to Australia from Medan, Indonesia. We check in Kualanamu Airport, producing our flight booking reference. Initially I and my wife are on the same booking number, but due to death in our family my wife have to travel a couple days earlier to be able to attend the funeral. So my wife have to pay penalty for change of date of travel to Indonesia and she was given another booking reference. During the change of date the Malaysian Customer support assured us that our date of return to Australia from Medan will be the same / no change, that is on the 10th Sept 2023. But when we check in to the Malaysian Airlines counter, the staff told us that they can not find our name in their system, therefore they will not check us in. We protest and produce the print out (hard copy) of our booking 6JMMSH and 6Q3LSE. They took the copy and check their system again. And again they told us that they can not find our names and bookings in their system. I cannot believe this. Here we are, producing the hardcopy of our bookings, and payments and they said they can not find our in their system. We told them to look hard and find out from their bosses. But the manager said they are sorry they can not help us. Then they refer us to their higher bosses in Kualanamu Airport, and this boss said the same thing that they can not help us. They told us to ring Malaysian Airlines. In the airport we do not have the Malaysian Airlines number, we do not have the contact number, and we should not have to do all of this, the Malaysian check in staff should find out all about this. I tried to ring my daughter in Australia by whatsapp and managed to find her. I told her the problem and send her the bookings reference number of our flight. She looks into the Malaysian Airlines website and put in our flight number. And our names are there to fly on that date which is the 10th Sept 2023. She sent this information to our phones and we showed this to Malaysian Airlines staff. Yet they still said that they cannot find our names in the system. We are so mad and disappointed. The thinking that we may missed the flight is frightened us. Yet the Malaysian Airlines staff at Kualanamu keep saying they can not help us. We ring our daughter in Australia asking her to ring Malaysian Airlines Customer Support. In the mean time we are the only two persons left in the counter, because everyone else already boarding. After a long wait finally my daughter get in contact with the Customer support which said they will look in the system and investigate. Another long wait, and the plane take off time is getting closer. We are so depressed and thinking about the potential losses of money if we can not get the flight. My daughter from Australia tried to speak the Malaysian Airlines staff to explain what they find out from Malaysian airlines website, but the staff said they cannot hear my daughter. After a while, while we are thinking about what to do with this situation, the Malaysian Airlines staff told us that now they find our names in the system. And that now we can check in.

✅ Trip Verified | Check in was fast, and on both legs boarding by row number was enforced and therefore efficient and fast. The seat on the international leg was comfortable, and a tasty hot meal and soft beverages were served. The flight operated on time. On the domestic leg seats were a bit tighter. Nuts and water were served. While boarding was orderly, people were allowed to bring on huge amounts of carry-on baggage, resulting in bewildered passengers struggling through the cabin looking for storage. Transit at KLIA was a grim experience, due to long and poorly organised immigration queues with a hour's waiting, and a dark domestic departures area with low ceilings and very few coffee and food outlets. There is free wifi, though. Apart from having to transit through KLIA, the journey with Malaysian was a good experience.

✅ Trip Verified | I had no choice but to fly Malaysia Airlines because they partnered with Qatar Airways. My flight was the last leg from Doha to Kuala Lumpur, almost an 8-hour flight. The plane was old, my seat couldn't recline, and the bathroom was held together with duct tape. But at least the plane didn't rattle like the flight that I was also forced to take - with Malaysian Airlines last year. The flight attendants that attended our section lack finesse and class, in my opinion. First, boarding was a surprise for me as they announced business class and families with children and then after that everyone else instead of rows or zones. Chaos ensued as the crowd rushed and there was only one lady checking the boarding passes! Upon boarding, a flight attendant in the back was yelling out instructions to her colleague in the front. And unfortunately it happened right when I was squeezing past her and my ear was near her mouth. Then I witnessed another one eagerly, over-politely showing a young able-bodied Caucasian couple to their seats. They clearly did not need her assistance as they were already loading their cabin baggage in the overhead compartment. This was not a real problem except that it's a pet peeve of mine when white people are treated differently and her tone of voice changes when speaking to people like myself. I don't know whether it was my luck I got a crass crew but while serving meals, they announced the options to one row and to the next row they only asked loudly "And you guys? What do you want?" After serving refreshments they were collecting rubbish and they did this by walking down the aisle yelling "CUPS! RUBBISH! CUPS! CUPS! RUBBISH!" And before landing they walked down the aisle in the same fashion, this time yelling "SEATBELTS! SEATBELTS! SEATBELTS!" I almost burst out laughing because of the irony when near the end of the flight there was a totally pointless video that interrupted my movie with a punchline "THIS is Malaysian hospitality." I was also a bit embarrassed because I am Malaysian and the level of hospitality of the crew was below par compared to the other airlines I've flown with, including budget airlines.

✅ Trip Verified | I am a Malaysia Airlines Enrich member and used to travel a lot once I was an Enrich Gold member, due to COVID and no connection and reduced flights, could not travel with Malaysia Airlines as a result they dropped my status to basic blue members. I recently flew with Malaysia Airlines to KL and it is now chasing the budget Airasia model to sustain. Right from the time you search on their flight pricing, they offer bait flights with 7 KG handbag and then you need to add various services with additional prices such as check bag of 20 kg or 30 Kg options, then seat selection, if you want to sit in front of cabin additional fees etc. I am surprised by how a low type mentality people at the top end thinks and try to compete with budget airline and their pricing instead of leading the pack with a good level of service. Checking at Sydney there are only 3 open counters one dedicated to business class so economy passengers have to wait in queue for more than an hour to get checked because they don't have people to check them in. Flights get delayed as passengers still checked in just 40 minutes before departure. Inflight music is so uncomfortable to the ears that you wish there was no music. They announced by email that there was a change in Catering service, so we should expect a change in food expectations, but did not expect that they serve meals in paper boxes instead of plastic trays, placing bread rolls and butter on table which every one knows that how unhygienic that table is. The quantity of food has reduced to just a few morsels and items like salad and decent dessert are missing replaced with 2-inch x 2-inch slices of banana bread. After the meal service and the boxes were taken away they served us wine and drinks and thereafter another person came and dropped peanut bags. When questioning staff why you serve meal first, wine thereafter and peanut last. I have been told this is how standard or Practice is advised by the management. Apparently, it looks like someone is running the airline and inflight experience by the people who do not have any experience or knowledge. On the whole 8-hour flight, the inflight cabin was lit and lights on as a result we could not get sleep. Aircraft are run down, toilets are wet, and smelly, and paper rolls are missing in the toilet. For the inflight crew on the way to KL, I had a great crew with smiles on their face, but when returning from KL the crew were grumpy and had no initiative to serve. I wonder if this attitude of airlines is going to continue for another year or two then certainly this is the major downfall of MH from high on a pedestal to the floor in the long run.

✅ Trip Verified | The flight from Auckland was late by 2 hours. The toilets were dirty. Food below standard. The flight from Mumbai to Kuala Lumpur was late by 2.5 hours, the aircraft has old display screen which were not working. Now flying back to Auckland via kl. Plane is late by 2 hours. I hope the toilets will be clean but the food which was served was below standard.

Not Verified | First and likely last time flying Malaysia Airlines. Albeit expectations weren’t that high, I was looking forward to flying Malaysia Airlines for the first time. Check-in at Delhi airport opened a little over 4 hours before scheduled departure time which meant that I could clear customs and security at Delhi airport fairly quickly. Traveling in business class, I received a ticket to the newly opened Encore Prive lounge at Delhi airport. Food and drinks were excellent. Boarding was chaotic but quick. After boarding, we waited for an additional 30 minutes for 4 missing passengers. Eventually doors closed, the aircraft was pushed back and we stood on a taxiway for another 45 minutes. During all this time, MH’s boarding music blared out of the PA system. I don’t mind delays but having that jingle play for 2 hours straight at 11:30 was just torture. The stuff of nightmares, however, was the catering on the second leg. Apparently Malaysia Airlines had a falling out with their catering partner, which means that they currently don’t have a catering partner. Instead of a proper meal, you get a tuna roll and prepackaged backed goods. It was by far the worst meal I have ever seen in a plane. To add insult to injury, many of MH’s flights (including my second leg) are delayed … owing to catering problems. Yes, if you fire your caterer, then you can no longer use their trucks so loading disgusting tuna rolls onto your aircrafts takes more time. The crew was very friendly - no beverages other than water, orange juice and apple juice - no alternative option to tuna roll - infotainment aged and not that many option. No wifi, the seat on A330-300 was good for a short to medium range flight. Not the best out there but good to get a little sleep.