Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1003 reviews
6/10
No Skytrax Rating
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3/10

"food was terrible"

(Australia)

Trip Verified | Sydney to Chennai via Kuala Lumpur. The food was terrible for my special meal. The in-flight entertainment and the programs were outdated. It appears that it will be worth booking the budget airlines and bring food and entertainment.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Chennai via Kuala Lumpur
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"excellent flight attendants"

(Malaysia)

Trip Verified | Kuala Lumpur to Denpasar. Great trip made very enjoyable by excellent flight attendants in economy section. Having had numerous mixed experience economy and business flights with MAS in recent years, these guys stood out with a genuine friendliness and attentiveness to all the demands and nonsense we passengers provide. With only two FA's to provide full meal service to a full economy section, and a medical crisis mid flight, their cheerful service right to the end was impressive. Flight was on time. My one criticism is, if MAS chooses not to carry immigration forms on flights, then hand them out at the the boarding check. Leaving them on a counter nearby is not good enough. Again, our economy flight attendants sorted this problem out for us.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Denpasar
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"an additional 3 hours"

(Thailand)

Trip Verified | Kuala Lumpur to Kuching . Cancelling my connecting flight and informing me via email 2 hours before my 5.55am first leg flight is not okay despite your airport staff’s adamance. Also not acceptable is airport staff informing a passenger that the airline had notified the cancellation an appropriate amount of time for me to revise my arrangements. Appreciate you’ve moved me on the next available flight 3 hours later but offering coupons for breakfast (which had already been served on leg 1 flight) and lunch (to be served on leg 2 flight anyway) is not acceptable for waiting an additional 3 hours. At least with low cost airlines, no frills services are to be expected. Malaysia Airlines will remain outside of my options and recommendations for the foreseeable future.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKuala Lumpur to Kuching
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"true 4 star airline"

(Vietnam)

Trip Verified | Travelled Phnom Penh to Jakarta via Kuala Lumpur 29-30 October 2018 on B737-800. IFE worked fine on this newish aircraft. Used my own headphones to enjoy better on a movie I saw. Ticket bought on-line as promotional cheap ticket – less than 200 USD (return) inc. 50 kg of luggage and 2 handluggage (I am Emerald, that adds a bit). PNH-airport: the online check-in boarding passes are not valid by airport authorities so I had to line up check-in physically – what a nuisance! Chose a good seat and rebooked a seat to have a row for myself near the toilets. Checked in online 48 hours before departure. Airport check-in was slow and opened only 2 hours prior departure at 3 counters – not enough time! Passengers are fearing missing their flights and queue up an hour before counters open! Check-in staff very provincial, don’t know major cities in Africa and Europe and fear complex travels. If not put under pressure the check-in staff don’t want to issue BPs and check-in luggage further than next destination. Even if interline agreement exists. Not good enough. Plaza Premium Lounge in PNH is slowly but steadily falling apart in terms of food and drinks. It used to be very good when it opened 2 years ago but now remains only the nice design, good space and views. The rest is going down in the drain day by day: shrinking food options of poor quality, the big “bakery” is now closed. No champagne, only extremely modest wine offering. Only one local draft beer remains. Disastrous and poor management combined with extreme cost savings on consumerables. Onboard: The free seats and food selection made online worked. While hot meals served onboard and special meal (seafood) was delivered smoothly. Inquiries for an additional dish of hot food was met – was lucky to have another fish dish. Golden Lounge in KLIA top notch. Elite status respected but I have never been upgraded – only for their own Enrich Miles elite they give courtesy upgrades. Rate as 10 of 10 but must deduct 1 for no alcohol available. I was almost intoxicated by all those soft drinks. Deduct another point for being cheated to check-in online which is useless theft of passengers time as it has no effect at all when coming to airport. Food could be better but for the accommodation of special meal and very low fare paid I can't complain on that one. Flights on time or earlier. No Luggage issues. All elite flyer priviliges met. A true 4 star airline, closer to 5 star than to 3 star!
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RoutePhnom Penh to Jakarta via Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"The crews were nice"

(Indonesia)

Trip Verified | Jakarta to Sydney via Kuala Lumpur. Got this ticket with the very good deal. I normally spend around USD 500 cheapest from Jakarta to Sydney, but this one is only USD 420! The crews were nice, the new aircraft A350 was nice although the seats were a bit hard. Meal were decent. Others were not bad. No amenities given, no menu, no amenities in the toilet like lowcost carrier. Menu from KUL to SYD were so and so but menu from SYD to KUL were nice! I hope MH be a rising star again!
AircraftBoeing 737-800 / A350-900
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJakarta to Sydney via Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"take another 4 hours to fix"

(Thailand)

Trip Verified | Kuala Lumpur to Bangkok. Tired of budget airlines being late on this route, I paid a bit more and assumed Malaysia Airlines had a better record. Turned up at the gate 90 minutes before departure to find the aircraft already at the gate. Boarding was completed and one door closed 10 minutes beforehand. Then a 20 minute wait before the captain announced engineers had been working on a technical issue and take-off will be delayed by another 30 minutes. 30 minutes later, we were told the fault would take another 4 hours to fix. So we should disembark and wait for a new aircraft to be located. I suppose to have a new aircraft ready to take-off 2 hours later should be applauded but it still got us into BKK later even than most budget carriers I have taken. Neither the captain nor chief purser apologised for the very late take-off and arrival. FAs seemed more fed up than the passengers. At least the meal was tasty and the IFE passed the time.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Bangkok
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"appreciation for your cabin crew"

(Cambodia)

Trip Verified | Kuala Lumpur to Phnom Penh. This is an appreciation for your cabin crew. As a lady traveler who's traveled quite a bit, it's so relieving to meet kind and compassionate people,especially when things aren't going right. That day, I felt sick and even got sick in-flight. One of the cabin crew (I know it's their job to assist) displayed kindness and compassion by inquiring if he could assist me and later got my cabin baggage down for me (I was feeling dizzy). He didn't have to. I had two friends with me. Thank you for stepping up.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Phnom Penh
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"on time and basically faultless"

(Vietnam)

Trip Verified | 14-15 October 2018 flew SGN-KUL-PNH on two aged B737 with Malaysia Airlines. Flights completely on time and basically faultless. I must deduct 3 stars of 10, however: 1 star for poor drink service (not even beer!) 1 star due to old equipment and sockets, tiny screens for IFE 1 star for fooling passengers to check in on-line to waste time at home and in airport. Good space in economy class – especially in the row 5, 17, and 19. Toilets were clean. Special meals ordered were delivered wqith precision though quality on economy was so-so (hardly edible!). FAs onboard were on top of things and tolerant to those of us who bought and brought a few beers on board purchased from airport. Check-in accepted me for arriving late and were quick to issue “real BP’s”: Don’t waste time on online check-in as the BPs are useless and neither accepted by airline nor immigration! And, to get real BP’s one must still present passport originals etc. What a disaster. What a joke and fraud to passengers time! Elite travellers respected. Cheap, but no miles given in Q-class. Lounges faultless (Apricot 3rd party in SGN and Golden First in KUL) and well equipped. Sdleeping facilities. Paid only 191 USD for 4 legs. A good, 4 star airline - for low price when purchased during campaigns. Will fly again.
AircraftBoeing 737-700
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteHo Chi Minh City to Phnom Penh via Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"change in check in gate"

(Singapore)

Trip Verified | Singapore to Kuala Lumpur. We walk to the gate E20 and waited for 20 mins for the gate open. But there is no staff there and we find it weird cause there is construction ongoing, then we decide to check with the service centre staff. And was being informed there is change in check in gate. And no one update the passenger. It will be better if you can place a staff at the initial gate to inform passenger there is change in check in gate.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Very poor customer service"

(Australia)

Not Verified | Melbourne to Kuala Lumpur. Very poor customer service. Flights are delayed. Uncomfortable seating. Business class seats are like premium economy. Waste of money. Don't opt for Malaysia Airlines for travel.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMelbourne to Kuala Lumpur
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no