Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1053 reviews
6/10
No Skytrax Rating
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2/10

"there was no entertainment"

(Germany)

Trip Verified | Kathmandu to Bangkok via Kuala Lumpur. The flight was booked about 5 months in advance. On the airport i was told that there was a technical problem and therefore if I wanted to stay a night extra. That was ok for me but not when they told me it was without compensation. They told me to wait. A bit later whey wanted to put me on another flight Malindo, again without compensation. I booked MAS for some extra comfort but they wanted my money but put me on an other aircraft. I refused since no compensation was offered. So I got my original flight, which I later regretted. The food was some of the worst I had on board. And there was no entertainment on a nearly 5 hours flight. If you want to fly budget and paying a lot MAS is the company for you, if you want service even Air Asia or Lion Air would provide you more. Don’t be fooled like me as I thought it was a better choice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangkok via Kuala Lumpur
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have to pay penalty charge"

(United Kingdom)

Trip Verified | I purchased a ticket from London to Penang via Kuala Lumpur. Unfortunately my elderly family member is very ill and I had to rush back home 10 days earlier than scheduled. Ground staff were very helpful at Heathrow airport especially the manageress, she is very friendly and she kept asking her staff to help me to negotiate with the MAS head office in Kuala Lumpur to reduce my penalty charge due to unexpected issue at home. Eventually still have to pay £505 penalty charge. Feeling angry and disgusting for this so called penalty charge due to emergency case at home and not due to lateness to miss the flight and etc.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Penang via Kuala Lumpur
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"MH always delivers"

(Vietnam)

Trip Verified | From Phnom Penh to Saigon via Kuala Lumpur 3-4 April 2019 on the classic, ageing B737-800’s. They only allow for max. 2 hours check-in in Phnom Penh which is insufficient, at times chaotic, and deprives amble time for the lounge. Check-in online is waste of time as PNH airport does not accept online Boarding Passes anyway. The 3rd party lounge MH uses in PNH, Premium Plaza, is nice but food and drink offered has deteriorated compared to 2 years ago when they opened: the Bakery is dead, narrow drinks offering, noodle bar with industrialised ingredients only (e.g. fish-balls and meatballs, no unprocessed meat). Onboard, nice classic business-class seats with personalized IFE. Flights on time and luggage handled perfectly to Saigon: luggage allowance is generous, 40 kg, and was quickly delivered at destination. Have neither had serious delays nor luggage losses with an estimated now over 50 flights I have taken with Malaysian. Generous miles also rendered. I am happy to take this big detour; MH always delivers, and their lounges in KUL are top class. It’s a dry airline and even beers are banned.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePhnom Penh to Saigon via Kuala Lumpur
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"extra weight for hand luggage"

(Australia)

Trip Verified | Sydney to Dhaka via Kuala Lumpur. My wife booked a ticket with Malaysia airlines for 3rd April which took off last night. While checking in and baggage drop she had extra weight both for hand luggage and main luggage. Since I was there she reduced the weight of the bags by taking out some belongings and gave it to me. Her hand luggage weighed 9 kg Which was approved by the check in person and a tag was given too saying its fine to carry that weight. While boarding the first flight at the gate she was stopped since she had a bag pack and a camera with her. she had to throw away the bag pack and was allowed to travel from Sydney to Kuala Lumpur. Again while boarding her 2nd flight from Kuala Lampur to Dhaka she was stopped at the gate and was said to have overweight though there was a tag of 9 kg on the hand luggage and also it was less than 9 kg now since she threw her clothes, she was not allowed to get on the plane until they forced her to pay extra.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Dhaka via Kuala Lumpur
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
1/10

"nothing remarkable"

(Malaysia)

Trip Verified | Boarding and greeting nothing remarkable. Flight Service Director rarely seen other than boarding and arrival. Two female crew very nice but not strikingly competent. Simple requests from something like the Anytime Menu were confused. Main meal from Chef on Call menu appalling. Too tough to chew and served on a plate with sauce splattered everywhere. How basic a hospitality function is wiping splatter. PTV entertainment very ordinary. First headphones not working. Storage compartment door in seat broken. Nothing about this business class flight anything much more than an ordinary economy class experience other than the lie flat experience.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Sydney
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"appalling business class"

(Malaysia)

Trip Verified | Sydney to Kuala Lumpur. Appalling service with minimal ok features on 26 Mar 19. Abrupt and unfriendly check in. Qantas lounge quite good. Boarding at 9.45pm. Lined up and made to wait 10 minutes standing like cattle in the yards. Had a throne style seat so good space and storage, noting there are only around 3 of these seats. One seat control function broken. The others are very cramped. Cabin crew appalling. Robotic. Though laughing, eating, drinking and joking happily amongst themselves in the galley. Couldnt squeeze a smile out of them. Offered acidic carton orange or apple juice or water on boarding. Then nothing for 1 hour 15 minutes when the drinks trolley entered the cabin. So slow for night flight. Then lukewarm satay and anything off the "anytime" snack menu. All ordinary. I had ordered from the "Chef on Call" menu which listed 8 supper items. It never showed. Woken an incredible 3 hours before landing. Breakfast served and asked for my choice. Then told i couldnt have it because i ordered Chef on Call. So was brought supper grilled fish fillets with mashed potato and baby carrots for breakfast. Explained this was a supper meal. Cabin crew more or less stated take it or leave it. I left it. No big deal. I would get a muffin at McD on landing. Very sweet and commited Indian flight attendant then brought a nice coffee from the rear galley. No such friendliness from the senior forward galley crew. Cold robotic crew. Just an overall appalling business class experience.
AircraftA330 300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Kuala Lumpur
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Well done Malaysia Airlines"

(Malaysia)

Trip Verified | Kuching to Singapore. Never a bad time with Malaysia Airlines. Check-in counters were very efficient. Boarding was fast. Plane took off on time. Seats were typical economy class seats, no complain, adequate leg rooms (can choose exit row or 5th row @ Y Class if you want more legroom space). Food was adequate for a short regional flight. Cabin crew was top notch as usual. IFE had a wide range of movies and music to choose from. Well done Malaysia Airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuching to Singapore
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Comfortable seating"

(Malaysia)

Trip Verified | Kuala Lumpur to Phuket. For more than 20 years, I've never had a bad flight with Malaysia Airlines. Efficient ground staff. On-time departure and landing. Skilful pilots and good announcements. Comfortable seating. Genuinely pleasant and caring crew. Tasty snacks. Well done.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Phuket
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"had very bad food"

(Australia)

Trip Verified | Melbourne to Hanoi via Kuala Lumpur. A terrible food and bad service. We travelled with 2 kids and the first trip just had very bad food. But the way back was worse than any airline experiences I have. On the way to Hanoi. The food was bad but we think maybe because of our taste is different. So i decided to buy some food on the way back. First some how they put my 6 years old kid seat alone far away from us so it leading to no meal for her! The flight attendant said "child meal is nothing, she will give us other meal!" Next 15 mins she came back and said because of the wrong seating (we did not know that she have to seat in other seat so we seated together.) So they fixed it. But yes the child meal is horrible, chocolate, sweet drink, and kind of chicken with mashed potatoes. My kid did not eat any of that just a drink. We kindly asked for a coffee, fight attendant said the airplane is go though a turbulence so they cant service the hot drink! Ok fine we understand. About 45 mins before landing. We asking again (Tthe turbulence is finished) the flight attendant said! " what for? We almost landing" then walk off! We won't travel with Malaysia Airlines again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Hanoi via Kuala Lumpur
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cabin crew cheerful and lovely"

(Malaysia)

Trip Verified | Kuala Lumpur to Sibu. Check in done online 48 hours prior to departure - user friendly site. Do remember to print your boarding pass at the kiosk prior to baggage drop if you are departing via KUL (KLIA). There was a queue for the baggage drop but the line cleared quickly as there were many counters open at that time. Proceed to the departure hall where I spent my waiting time at the domestic Golden Lounge. The lounge had food and drink options - no alcoholic drinks provided. No shower room available as well compared to their regional lounge. Food choices were fair and palatable, no complains. Variety could be better. Some children in the lounge were pretty noisy and that made it quite uncomfortable but the lounge had an area with a great view of the tarmac for plane-spotting. Boarding was quick and efficient too at the departure gate. The aircraft used was 9M-MXJ, a Boeing 737-8H6 used for MH domestic and regional short haul flights. Seats were leather, fairly comfortable although seat pitch could be better (I'm 1.85m tall so can be quite cramp). 2 food options for inflight meal service, food was served piping hot so it was great. MH cabin crew - cheerful and lovely as always! IFE had great choices of latest movies.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Sibu
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes