✅ Trip Verified
| Both my son and i booked tickets to fly out from Kuala Lumpur on the 18/3/2020 at 2235 via MH135 and expected time of arrival in Brisbane at 8.40am on Thursday. When we arrived at the terminal, we checked in via the kiosk, only our luggage tags were printed. we were told to go to the ticketing counter to get the boarding passes. Upon reaching the counter, staff informed us that passengers with Malaysian passports weren't allowed to fly out and therefore she won't be able to print out the boarding pass for us. Unhappy with what she said , i proceded to call Immigration Malaysia on 03 87763681 stationed in KLIA, I spoke to an officer who said since we are permanent residents and with long term visa, we should be able to fly out. Taking his word I approached staff again to inform her of what was told to me. She wasn't happy with what I did, so she insisted on taking all our documents over to the Immigration Malaysia herself. According to her, she went over to counter 23 of immigration and consulted an officer stationed there, who according also confirmed that we could not fly as our documents were insufficient and we didn't have the PR Card. The documents that we had on us was issued by Immigration Australia with their logo and crest of the federal government on it, In spite of that, she still insists that that paperwork was insufficient and again insisted on the PR Card. I informed her that we were just granted our visas, and told her that we weren't going to Australia for a holiday but to return home. Staff again took matters into her hands and even went to the extend of calling up Australian Immigration to confirm the authenticity of the documents and of our claims of being residents. In spite of getting the confirmation from the Australian Immigration, she insisted that she won't be able to issue the boarding pass and refused to put in a word to Immigration Malaysia to confirm that we could fly out. The third time I called the Immigration Malaysia number, this time this officer said that we could not fly out. I told her that i have already checked in and that the kiosk printed out my luggage tags, to which she said we still can't fly out, so i explained to her that that action of checking in needed to be undone but she just brushed it off and told us to go to counter 3. After 4 and the half hours or so of dealing with this woman and the contradicting feedbacks from the immigration officers, we headed to counter 3 for a refund. An young man with a Hospitality T-shirt approched us and saw the visa grants that i was holding and he called out to another lady to help us out, This Good Samaritan refused to give up but insisted on dragging us back to see staff. This good Samaritan helped us by approaching the Immigration Malaysia and managed to get their approval. They went on to MH office to get our boarding passes. When we checked in, staff left a "not allowed to travel" in the system and left w/out undoing her mistake.