Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1443 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

"Overall recommended"

(Germany)

Trip Verified | Fast Check in, Security screening and immigration at BKK airport. Boarding well organized. The B738 was one of the refurbished planes with a free and bright interior. Food decent for this 2h flight. Flight attendants friendly. Just a few blanket available for the 150+ pax on this very cold flight. Overall recommended
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Kuala Lumpur
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

“refused to let me bring my baby jogger travel pram”

(Thailand)

Trip Verified | I’m travelling with a small child and baby solo, the airline crew was very unhelpful and rude to my family. They refused to let me bring my baby jogger travel pram on the plane despite me having purchased two business class seats. This was my only carry on and they still refused to let me bring it saying there was not space. I had paid for the space with my tickets. I do not recommend using this airline if you have small kids based on my experience.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBangkok to Kuala Lumpur
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"requested extra leg room"

(New Zealand)

Trip Verified | Worst airline ever, requested extra leg room for both flights. Stuffed up both. Seat 28a, 28c on A330-300 and return flight 28c / 28h. They charge people $70 per seat upgrade paid you $280 on my exit row seats. Some how ground staff muck around on both flights and staff don't fix their mistakes.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAuckland to Kuching via Kuala Lumpur
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"MAS has certainly improved"

(Australia)

Trip Verified | SYD to LHR via KUL. A333 older aircraft, touch screen poor. Cabin crew great, food quality improved. KUL to LHR A359 newer aircraft, quiet and crew very good. Food quality very good Champagne Duval Leroy good, other wines could be improved. Kabuli Pulao / Ayam Perchek excellent. MAS has certainly improved.
AircraftA333/ / A359
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to London via Kuala Lumpur
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“Cabin staff were surly”

(Australia)

Not Verified | We flew 5 Malaysia Airlines flights in 1 week. Every flight was delayed some by 7 hrs or more. Cabin staff were surly. We booked extra luggage and they dropped it from the return flights and tried charging 700USD to take the amount we had already paid for. They were a good airline, but I will never fly them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePerth to Penang via Kuala Lumpur
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"friendly cabin crew"

(Malaysia)

Not Verified |   Good cabin and friendly cabin crew, but limited on entertainment movies. Ground staff very helpful, delicious food
AircraftBoeing 737 max
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKuala Lumpur to Kuching
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“service was unacceptable”

(United Kingdom)

Trip Verified | Horrible experience. My flight was cancelled 3 times over 3 different days and on the last day the flight they put me on had a crazy long layover. The service was unacceptable too. Avoid this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHeathrow to Denpasar via Kuala Lumpur
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"it was a traumatic experience"

(Australia)

Trip Verified | We’re travelling as a family with my nonverbal autistic son. During checked in, I showed them our GB Pockit pram with a non GB Pockit bag. The check in staff gave us an all okay to use this and can be kept in the overhead cabin as well. Unfortunately the flight attendant on the plane lectured us that it is not acceptable and was telling me that this can be offloaded because it was not safe. I have used the same pram and bag in Singapore Airlines with no problems at all and I made the due diligence to ask in the check in counter as well. What I didn’t like was the manner and attitude of this flight attendant in dealing with us. I don’t want to argue anymore because it’s already stressful traveling with a nonverbal autistic toddler. My husband and I were anxious whole flight it was a traumatic experience and MAS should train their staff on how to deal with passengers with special kids. I was expecting some empathy considering that their check in staff said it’s all good to bring on board. Appalling and disgusting experience overall!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Adelaide
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Friendly and efficient staff"

(Germany)

Trip Verified | Boarding well organized, flight slightly delayed due to heavy air traffic in BKK. Friendly welcome by purser, was addressed by name throughout the flight. New upgraded cabin with comfortable seats and well functioning streaming IFE with an IPad holder where the screen used to be, good choice of movies. The usual good and hearty Malay catering. MH started giving out beer for flights under 3hours. Friendly and efficient staff, highly recommended.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Bangkok
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"even served a snack and water"

(Germany)

Trip Verified | Fast and efficient checkin, immigration and security services. Boarding well organized, flight uneventful, on time, they even served a snack and water on this 45 min flight; recommended!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes